“Netflix and Prime Video shows are entirely in black and white. What do I do to turn color on again"”

Asked by DianD 2 years ago

1-2 of 2 Answers

Its possible that greyscale was turned on by accident. Go to Settings -> Accessibility-> Greyscale and set it to off. If that doesnt work and if this issue is coming from a device plugged in via HDMI, its possible that the cable is not working correctly.
Answered by AnthonyS 2 years ago
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Thank you for your interest in the LG LG 55 Inch Class B2 PUA series OLED 4K UHD Smart webOS 22 w/ ThinQ AI TV (OLED55B2PUA) model. To bring back the color for Netflix and Prime Video shows on your LG OLED55B2PUA TV, do the following: 1. Press the Settings button on your remote control. 2. Go to All Settings. 3. Select Picture. 4. Adjust the Color setting to your preference in the Picture Mode Settings menu. Recommended value is 55. 5. If needed, check Picture Mode and change it from modes like Cinema Black or Expert Dark to a different mode like Standard or Vivid to restore color. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-OLED55B2PUA.AUS. ^Cris
Answered by LG Digital Customer Care 2 years ago
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