Questions & Answers
- Model:
- OLED65G5WUA
- |
- SKU:
- 12067945
Q: QuestionI have a older model LG "65TV say 5 years old. It's mounted on the wall. I'm looking to purchase a G5 "65 tv. Will my old mount work with this new TV?
Asked by Anonymous.
- A:Answer Hi there. Thank you for your inquiry regarding the LG OLED65G5WUA. We understand your inquiry about reusing your existing wall mount. This TV features a VESA Mounting pattern of 300 x 300, so you would need to check if your current mount supports these dimensions. However, it is important to note that this specific model includes a dedicated Wall Mount in the box, which is designed to allow the TV to mount flush against the wall. https://www.bestbuy.com/product/lg-65-class-g5-series-oled-evo-ai-4k-uhd-smart-webos-tv-with-one-wall-design-2025/JJ8VPZW8F4 If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionCan this tv download the spectrum tv app to the web os system ?
Asked by Chuck.
This question was asked about the related product: LG - 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
- A:Answer The Spectrum TV app is compatible with the webOS 25 TV Platform that the LG - 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025), Model # OLED65G5WUA runs on and it can be downloaded and installed on the TV through the LG Content Store (App Store) feature found on the TV's home screen...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionDoes a sound bar mount to the tv
Asked by Anonymous.
This question was asked about the related product: LG - 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
- A:Answer Our Soundbars cannot be mounted directly onto the LG 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025), Model # OLED65G5WUA, nor onto any of our LG G5 Series OLED evo AI 4K UHD Smart webOS TVs. Only the SC9S LG Soundbar C for TV with Dolby Atmos® and Synergy Bracket 3.1.3 channel, comes with an exclusive LG OLED Synergy Bracket that can be used as a TV stand or that allows you to mount the soundbar directly onto the LG OLED evo C Series TVs (Compatible with 55”, 65”, and 77” OLED evo C2, C3, C4 & C5 models.)...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionWhat is the sound quality ? Will I need additional sound bar setup?
Asked by Bobby.
This question was asked about the related product: LG - 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
- A:Answer Would recommend sound bar makes the experience 10 times better
Answered by KevinS
Q: QuestionI'm planning to mount the LG 65" G5 above my mantle. I assume the LG provided wall flush mount does not tilt down to the viewer...?
Asked by CATT.
This question was asked about the related product: LG - 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
- A:Answer Correct...no tilt on the included wall mount. Seems like a response to comaints to not including a stand. If you want a decent mount, you will have to buy one.
Answered by Anonymous
Q: QuestionWill this tv work with time shift
Asked by Ricker.
This question was asked about the related product: LG - 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
- A:Answer Not sure how you mean "will this tv work with" time shift. If In understand "time shift" to be recording content for later viewing, I know of NO TV that does this on its own. Most TV providers (DirecTV, etc) and streaming services are the ones who offer these capabilities.
Answered by abqjim
Q: QuestionHow do you stream and where’s the port for Roku stick
Asked by Anonymous.
This question was asked about the related product: LG - 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
- A:Answer No need for a roku or firestick...tv comes with most platforms, then you download any addional ones you want. You can also make shortcuts, and decide the order they appear in. If you want to stick with your stick anyway, there are 4 HDMI posts on the back. They are located towards the left side of the tv.
Answered by Anonymous
Q: Questiondoes this tv have protective film on the screen ?
Asked by CuuNONNN.
This question was asked about the related product: LG - 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
- A:Answer Yes it comes with a plastic film over the screen
Answered by JordanE
Q: QuestionI know this comes with a "Magic" remote, is it back-lit? If not, does LG make one that I can buy?
Asked by Glad2badad.
This question was asked about the related product: LG - 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
- A:Answer Magic means it works sometimes. I bought a small flashlight to see to remote. Wonderful add-on. Maybe LG will think to offer that someday.
Answered by PatF
Q: QuestionWhat is the size of t)2 box that it comes in?
Asked by Anonymous.
This question was asked about the related product: LG - 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
- A:Answer Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the packaging dimensions for the OLED65G5WUA. The packaging dimensions for the OLED65G5WUA are 65.1" x 37.8" x 7.12". https://www.bestbuy.com/product/lg-65-class-g5-series-oled-evo-ai-4k-uhd-smart-webos-tv-with-one-wall-design-2025/JJ8VPZW8F4 If you have any further questions about your unit, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionWhat artwork comes bundled with the LG G5 Gallery? Can I access and display the LG G5 Art Gallery from my Roku device or is it only accessible from the LG remote? Can I add third-party art collections to the LG G5?
Asked by Cotopaxi.
This question was asked about the related product: LG - 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
- A:Answer Not much...most of the options require a subscription. There are a few free options, but its hard to use/understand. Better off just loading pics onto a flash drive.
Answered by Anonymous
Q: QuestionI’m wondering if the tv will allow me to project on it what’s on my computer screen. Computer has wireless access. Thanks
Asked by Nc.
This question was asked about the related product: LG - 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
- A:Answer Hello there. Thank you for sharing your inquiry with us. We understand your question about screen sharing from your computer to your OLED65G5WUA TV. Yes, your LG OLED65G5WUA TV supports screen sharing from a wireless computer. Your TV is equipped with features like Works with Apple AirPlay 2 and Google Cast built-in, which allows you to project or cast content directly from a compatible PC, smartphone, or tablet wirelessly. https://www.bestbuy.com/product/lg-65-class-g5-series-oled-evo-ai-4k-uhd-smart-webos-tv-with-one-wall-design-2025/JJ8VPZW8F4 If you have any further questions about how to activate the AirPlay 2 or Google Cast feature on your TV, or need assistance with connecting your PC, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionIs there a pedestal or feet so I set it on my tv stand? Thanks
Asked by Anonymous.
This question was asked about the related product: LG - 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
- A:Answer the 65" comes with the wall mount only, no stand.
Answered by Nope
Q: QuestionI purchased an LG model OLED55GXPUA. In July 2021. I am now being told that the 5 year panel warranty does not apply to this model. Is this true?
Asked by Rfw.
This question was asked about the related product: LG - 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
- A:Answer The 2020 LG GX 55-inch Class with Gallery Design 4K Smart OLED TV w/AI ThinQ® (54.6" Diag), Model # OLED55GXPUA, only comes with a One (1) year Limited Manufacturer's Warranty from the date of original retail purchase for Parts and Labor (internal/functional parts only). It does not have a 5-Year Display Panel Warranty. LG started offering a 5-Year Display Panel warranty for its OLED TVs in 2021, which applied to all the 55, 65 and 77-inch G1 screen sizes sold throughout the United States,...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionEven thought this TV does not come with a stand, can you get a stand for it?
Asked by Anonymous.
This question was asked about the related product: LG - 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
- A:Answer yes I got one from amazon for 39.99 works great
Answered by MikepH
Q: QuestionWhat are my best options for a surround sound system for this television?
Asked by Soundguy.
This question was asked about the related product: LG - 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
- A:Answer The S95TR LG Home Theater Soundbar with Dolby Atmos® and Rear Speakers, 9.1.5 channel, Best OLED matching, S95AR LG Home Theater Soundbar for TV with Dolby Atmos® 9.1.5 channel, Best LG OLED matching, or the S90TR LG Home Theater Soundbar with Dolby Atmos® and Rear Speakers, 7.1.3 channel, Best OLED matching, are the best options for the LG 65-inch Class LG OLED evo AI G5 4K Smart TV 2025 with Supplied Wall Mount, Model # OLED65G5WUA...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionHow can you hook up hdmi cables if the tv is flush to the wall?
Asked by Anonymous.
This question was asked about the related product: LG - 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
- A:Answer Hi, there. Thank you for reaching out with your question regarding the LG TV (OLED65G5WUA) model, connecting HDMI cables when it's mounted flush to the wall. This unit has a cool "zero-gap" wall mount that lets it sit really nicely against the wall. To keep things tidy, there's a little recessed area on the back of the TV for the ports. If you're going for that flush-mount look, a handy tip is to use right-angle or flat HDMI cables. They’re perfect for those snug spots and make it super easy to route without sticking out. For more information about the product, visit https://www.lg.com/us/tvs/lg-oled65g5wua-oled-4k-tv. If you need a bit more help, feel free to drop us a private message on social media @LGUSSupport, and our team would be more than happy to find some solutions. ^Juvy
Answered by LG Digital Customer Care

Q: QuestionFor this price,why don't it come with a better remote?
Asked by Smooth.
This question was asked about the related product: LG - 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
- A:Answer Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the remote control included with your LG OLED65G5WUA TV. The LG Magic Remote for the G5 series is designed to offer intuitive control with features like pointing, wheel scrolling, and voice recognition, providing a seamless navigation experience for your smart TV. While we understand there are varying preferences, this design aims to streamline control for webOS and smart features. https://www.bestbuy.com/site/lg-65-class-g5-series-oled-evo-ai-4k-uhd-smart-webos-tv-with-one-wall-design-2025/6621810.p?skuId=6621810 If you have specific concerns about its functionality or wish to explore available options, please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo
Answered by LG Digital Customer Care

Q: QuestionDoes this TV support Auracast?
Asked by Larry.
This question was asked about the related product: LG - 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
- A:Answer Hi there, Larry. We understand your inquiry about the LG OLED65G5WUA 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV. This model does support Auracast® streaming via Bluetooth LE Audio, for accessible, low-latency broadcast audio directly to compatible hearing aids and headphones. As a troubleshooting step, please make sure your TV is up to date: Go to Settings > All Settings > Support > Software Update and select Check for Updates. Once updated, enable Auracast by navigating to Settings > Sound > Sound Out > Auracast and turning the feature On. https://www.bestbuy.com/site/lg-65-class-g5-series-oled-evo-ai-4k-uhd-smart-webos-tv-with-one-wall-design-2025/6621810.p?skuId=6621810 If you need any further assistance or run into issues, please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo
Answered by LG Digital Customer Care

Q: QuestionWhy does the refresh rate for this TV say it is 120hz? I have this TV and it is 165hz, not 120hz.
Asked by Parogar.
This question was asked about the related product: LG - 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025)
- A:Answer The LG 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025), Model # OLED65G5WUA has a native 120 Hz refresh rate and a 165Hz Refresh Rate for VRR with NVIDIA G-Sync, and AMD FreeSync Premium, and a PC with a 165Hz graphic card is required. The 120 Hz showing on the display is the refresh rate of your incoming signal...^Ivan.
Answered by LG Digital Customer Care

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. Independently Tested for Quality and Workmanship CheckPlus: 100 % Color Volume to DCI-P3 oi PSSEANE Intertek [www.IntertekCheck.com](http://www.IntertekCheck.com). 100% Color Fidelity and '100% Color Volume to DCI-P3' applies to 2025 OLED TVs. *LG OLED Display is verified by UL for Perfect Color measured to IDMS 11.5 Ring-light Reflection standards. *100% Color Volume is defined as the performance of display which is equal or greater than the size of DCI-P3 standard color volume as verified independently by Intertek. *The LG OLED Panel is certified by Intertek for 100% Color Fidelity, measured to IDMS 11.5 Ring-light Reflection standards.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/3661ed5e-8d92-47a9-baef-65aa6eb5dcb9.jpg;maxHeight=54;maxWidth=54;format=webp)
































