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Questions & Answers

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Page Showing 1-20 of 27 questions
  • QuestionIs the dryer energy star certified?

    • Answer Yes, this dryer is ENERGY STAR Certified.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this dryer have a steam function?

    • Answer Yes, this dryer has a steam function.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this dryer have a reversible door?

    • Answer Yes, the door of this dryer is reversible.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the capacity of this LG dryer?

    • Answer The capacity of this dryer is 7.4 cubic feet.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan I stack this dryer?

    • Answer Yes, this dryer is stackable.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this dryer have an interior light?

    • Answer Yes, this dryer has interior lights.
    This question and answer was generated by AI based on customer and product data.
  • QuestionAre there smart features available for this dryer?

    • Answer Yes, there are app-controlled smart features available.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhich way does the door open? towards right or left. In other words, where are the hinges - on the left or right? Thank you. Best regards

    Asked by LaundryPapa.

    • Answer IT CAN BE INTER CHANGED AND IT CAN OPEN EITHER WAY I SWITCHED MINES

      Answered by eddy211981

  • QuestionI asked for a gas dryer

    Asked by Isaac.

    • Answer Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the power source for the LG 7.4 Cu. Ft. Stackable Smart Dryer. This specific model is an electric unit; however, we do offer a gas version of this dryer under model DLGX4001B. We understand that getting the correct utility connection for your home is essential. https://www.bestbuy.com/product/lg-7-4-cu-ft-stackable-smart-electric-dryer-with-steam-and-sensor-dry-graphite-steel/JJ8VPZRCW3 For further assistance and any specific concerns you may have, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo

      Answered by LG Digital Customer Care

  • QuestionWhere can I find a dryer with bottom controls to stack on the washer. I cannot reach the top controls when they are stacked.

    Asked by DonnaMarie.

    • Answer LG does not manufacture any stackable stand alone dryers with bottom controls. The only dryers with bottom controls are on our ENERGY STAR® Certified LG Washtower™ with Center Control® units on which the Center Control® is between the bottom of the dryer and above the washer, and the units are already stacked...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionDoes the dryer send a notification to your phone when dry cycle is done?

    Asked by Maur.

    • Answer Yes

      Answered by WolveRon

  • QuestionI recently bought this dryer from Best Buy. I am looking to go with side venting. I got the LG side vent kit (3911EZ9131X). Is there a service that I can purchase to get this kit installed at my home?

    Asked by cm21.

    • Answer Hi there. Thank you for reaching out regarding the LG 7.4 Cu. Ft. Stackable Smart Electric Dryer. We understand your inquiry about professional installation for the side vent kit. While we do not offer a direct purchase option for this specific installation service, we recommend contacting a local professional installer or an LG Authorized Service Center to assist you with the modification to ensure proper setup. https://www.bestbuy.com/product/lg-7-4-cu-ft-stackable-smart-electric-dryer-with-steam-and-sensor-dry-graphite-steel/JJ8VPZRCW3 For further assistance and any specific concerns you may have, please contact us on [email protected]. We appreciate your patience. —Renzo

      Answered by LG Digital Customer Care

  • QuestionIs it gas operated

    Asked by Tuan.

    • Answer Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the power source for your LG 7.4 Cu. Ft. Stackable Smart Electric Dryer (DLEX4000V). This specific model is an electric dryer and requires a 240V power connection for operation. If you require a gas-operated version of this unit, the corresponding model number would be DLGX4001V, which is designed to connect to a gas line and a standard 120V outlet. We recommend verifying your home's utility connections before finalizing your installation. https://www.bestbuy.com/product/lg-7-4-cu-ft-stackable-smart-electric-dryer-with-steam-and-sensor-dry-graphite-steel/JJ8VPZRCW3 For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo

      Answered by LG Digital Customer Care

  • QuestionNew home (second floor coach home in southwest Florida). First dryer load -- 80% vent blockage message. Builder checked the vent and it is clear. What next?

    Asked by Jen.

    • Answer Hi there! Thank you for reaching out to us. We understand that you’re seeing an 80% vent blockage message on your LG model DLEX5500V dryer, even though the builder has confirmed that the vent is clear. Here are some troubleshooting steps you can take next: Check the Vent Hose: Ensure that the vent hose connected to the dryer is not kinked or crushed. A bent hose can restrict airflow and trigger blockage messages. Inspect the Dryer Exhaust: Make sure the exhaust vent, where the hose connects to the exterior of the home, is clear and free of obstructions. Sometimes, lint or debris can build up at this point. Clean the Lint Filter: Ensure the lint filter is clean and free of lint. A clogged lint filter can also affect the dryer’s performance. Verify Vent Installation: Confirm that the venting system is installed correctly and that all connections are secure. Improper installation can sometimes cause airflow issues. Reset the Dryer: Try resetting the dryer by unplugging it for a few minutes and then plugging it back in. This can sometimes clear false error messages. If the issue persists after these steps, please send us a private message on Social Media @LGUSSupport. Our team will be more than happy to assist you further and help resolve the issue. We appreciate your patience. —Renzo

      Answered by LG Digital Customer Care

  • QuestionI read a lot of complaints for this dryer because of the very sensitive sensor causing the D80 error code. We have a long vent pipe, about 25' with 2 90 degree turns. Is this too long for the LG dryers. My current Samsung has no problem with it....

    Asked by Tulpje.

    • Answer Hi there! Thank you for sharing your experience with the LG DLEX5500V dryer. We understand that the D80 error code can be an issue, especially with a long vent pipe. Given your setup with 25 feet and two 90-degree turns, airflow may be restricted, causing the error. We recommend checking and cleaning the lint filter regularly and inspecting the vent system for blockages. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further. We appreciate your patience. —Avril

      Answered by LG Digital Customer Care

  • QuestionIf I set it up to use side venting, can back clearance be less than 5''? I'm assuming such large clearance is for venting specifically?

    Asked by Seth.

    • Answer Hi, Seth. Thank you for reaching out to us. When setting up the LG Dryer model DLEX5500V for side venting, it is crucial to ensure proper clearance for effective ventilation. The recommended clearance of 5 inches at the back is primarily to accommodate the venting system and ensure safe and efficient operation. Reducing this clearance might impact performance and safety. For optimal results, it's best to follow the installation guidelines provided. If you need further assistance or have any more questions, please send us a private message on our social media platform via @LGUSSupport. We appreciate your patience. ^Sam

      Answered by LG Digital Customer Care

  • QuestionIs the depth of 29 3/4" including the doors? Thank you

    Asked by Bat.

    • Answer Thank you for reaching us regarding LG Dryer. The depth of the LG DLEX5500V dryer, which is listed as 29 3/4 inches, does include the depth of the doors. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-DLEX5500V.ASSEEUS. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

      Answered by LG Digital Customer Care

  • QuestionI am replacing my old LG and the interior had a light. Does this dryer have a light when door is open?

    Asked by CatherineA.

    • Answer Yes, it does but you have to go into the Options function to turn it to on to have it light up when you open the door. The Options function is located in the small black screen in the upper left corner. I love this dryer!

      Answered by BEHS

  • QuestionI don't want to use any of the dryer's steam functions. Can I skip connecting the dryer to the water inlet hose or will that result in an error that'll prevent it from functioning?

    Asked by Anonymous.

    • Answer I skipped it and it's fine.

      Answered by SJKB

  • QuestionIs this model stackable on the WM3670HWA? We own that washer but want to switch to an electric dryer and stack them.

    Asked by Remodeler.

    • Answer Hi there! Thank you for your question about the DLEX5500W. This model is indeed stackable with the WM3670HWA washer, allowing you to save space while enjoying the benefits of an electric dryer. To stack the two units securely, be sure to use the appropriate stacking kit, which is available for purchase separately. If you have any more questions or need assistance with the installation, please send us a private message on Social Media @LGUSSupport, and our team will be happy to help. We appreciate your inquiry! —Avril

      Answered by LG Digital Customer Care