A:AnswerHi there! We understand your inquiry and appreciate you letting us know about the HDR 10 color issue on your LG OLED83G5WUA. Your feedback is important, and we’d like to help get your picture quality back to its best.
Troubleshooting Step:
Please verify that your TV is running the latest firmware by going to Settings > All Settings > Support > Software Update > Check for Updates. Keeping webOS up to date ensures fixes for HDR formats like Dolby Vision and HDR 10 are applied. If you’re already up to date, you can also confirm that HDMI Ultra HD Deep Color is enabled for the port your HDR 10 source is connected to: navigate to Picture > Additional Settings > HDMI Ultra HD Deep Color and toggle it on.
https://www.bestbuy.com/site/lg-83-class-g5-series-oled-evo-ai-4k-uhd-smart-webos-tv-with-one-wall-design-2025/6621830.p?skuId=6621830
For personalized assistance and to explore any further steps, please send us a private message on social media @LGUSSupport and our team will be more than happy to assist you. We appreciate your patience as we work together to resolve this.
—Renzo
A:AnswerThe bottom row of VESA mount holes measured to the center for the L, is 270 mm (10.63") from the bottom of the panel.
IN your inquiry, you are asking what the distance from the bottom of the G5 83" mount to the bottom of the TV is. Which mount are you inquiring about, the one that is supplied with either of the TVs, or a VESA-compliant mount that supports the TV's VESA Mount Pattern?
If it's the supplied wall mount for either TV, the mounts will have the same mount pattern, so you can simply measure the distance for the existing mount for your LG OLED77G1PUA G1 77-inch Class with Gallery Design 4K Smart OLED evo TV w/AI. If you are asking about the distance of the bottom row of VESA mount holes from the bottom of the panel, since you already have the TV, you can measure them to compare to the measurements given above for the G 83-inch Class LG OLED evo AI G5 4K Smart TV 2025 with Supplied Wall Mount, Model # OLED83G5WUA.
If the wall mount in question is an LG wall mount, the TVs use the same LG EZ Slim Wall Mount for LG TVs (VESA - 300 X 300 / 300 X 200 / 400 X 200), Model # OLW480B...^Ivan.
. Independently Tested for Quality and Workmanship CheckPlus: 100 % Color Volume to DCI-P3 oi PSSEANE Intertek [www.IntertekCheck.com](http://www.IntertekCheck.com). 100% Color Fidelity and '100% Color Volume to DCI-P3' applies to 2025 OLED TVs. *LG OLED Display is verified by UL for Perfect Color measured to IDMS 11.5 Ring-light Reflection standards. *100% Color Volume is defined as the performance of display which is equal or greater than the size of DCI-P3 standard color volume as verified independently by Intertek. *The LG OLED Panel is certified by Intertek for 100% Color Fidelity, measured to IDMS 11.5 Ring-light Reflection standards.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/3661ed5e-8d92-47a9-baef-65aa6eb5dcb9.jpg)
