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Your price for this item is $1,849.99
Page Showing 1-20 of 20 questions
  • QuestionWhen will this become available? I would like to buy this do you have a approximate date? (A week a month from now?)

    Asked by Richard.

    • Answer Hello Richard. Thank you for your interest in the LG gram 17'' Ultra-Lightweight Laptop with 10th Gen Intel® Core™ Processor w/Intel Iris® Plus®, Model # 17Z90N-R.AAS9U1. Regrettably, information on availability, the release date and pricing for this laptop has not yet been announced. The earliest that products unveiled and showcased at CES hit retail stores is typically mid to late March depending on the product. WE will put out a press release announcing that information as the shipping date approaches and is verified...^IFV

      Answered by LG Digital Customer Care

  • QuestionI have my current PC hooked up via HDMI to my LG 65" OLED TV. Both have 4K resolution. But the Gram has less than 4K/UHD. Does that mean that the Gram wouldn't be able to play videos in 4K on my TV?

    Asked by OLEDnovice.

    • Answer To answer my own question, I'm getting 4K on display 2 (my LG OLED). The LG Gram is actually capable of sending a higher resolution.

      Answered by OLEDnovice

  • QuestionCan I get 32 GB of memory factory installed or is the 32 GB user installed?

    Asked by LGB.

    • Answer The LG gram 17'' Ultra-Lightweight Laptop with 10th Gen Intel® Core™ Processor w/Intel Iris® Plus®, Model # 17Z90N-R.AAS9U1 is shipped from the factory with 16GB Dual Channel RAM installed. It has two slots for the RAM and one of the slots (8GB) is onboard memory (i.e soldered to the motherboard) and cannot be changed. The other slot has 8GB and you can exchanged for another 16GB for total of 24GB...^IFV

      Answered by LG Digital Customer Care

  • QuestionI have 2 questions related to video. A reviewer claimed this PC could not do HDR. But I thought the new Intel processors could handle HDR. Can you view videos in HDR on this PC?

    Asked by OLEDnovice.

    • Answer The 7thGen Intel Core processor platforms (formerly code-named Kaby Lake) is the first Intel integrated graphics platform to support HDR. Intel first launched support for HDR in the form of Ultra HD Blu-ray playback in 2016 on Kaby Lake platforms on Windows 10. Since that time, Intel and Microsoft have worked together to support OS-native HDR on Intel graphics with the Windows 10 Fall Creator’s Update. The LG gram 17'' Ultra-Lightweight Laptop with 10th Gen Intel® Core™ Processor w/Intel Iris® Plus®, Model # 17Z90N-R.AAS9U1 uses the Intel® Core™ i7-1065G7 Processor and specifically for Ultra-HD Blu-ray playback, the system BIOS must be properly configured to support Intel® Software Guard Extensions (SGX). It is possible that the system provider turned off SGX by default, in which case the user would have to manually turn it on in the BIOS settings. The Intel Management Engine (ME) Firmware version is required in order to achieve necessary HW-DRM support and HDCP2.2 link protection required for premium HDR video content.It is typically included in the System BIOS owned by the system manufacturer. An Intel MEI Driver must be installed so that software can communicate with the ME FW. Specific application and internet browsers (like: Microsoft*Edge) are required toplay HDR content. HDR video files come for different sources. In order to receive HDR content from certain streaming providers such as Netflix, you must have an appropriate plan/account type. True HDR playback is not yet available on the built-in displays of laptops and tablets, although a partial HDR experience known as Extended Dynamic Range (EDR) is available on the built-in displays of a small number of devices today. OS-native HDR support is an opt-in feature on Windows 10 Fall Creator’s Update (RS3). To enable HDR, go to ‘Display Settings’ and then slide on the “HDR and advanced color” setting. as soon as you activate this switch, everything on the screen will immediately appear darker, and by comparison, desaturated or washed out. This is because the vast majority of applications and content are SDR while your system is now in HDR mode. In order for SDR and HDR content to appear at the same time, the SDR content must be shown darker than the HDR. You will also find that if the color gamut of the display is wider than sRGB, transition to HDR mode will make the desktop appear washed out, compared to SDR mode where the sRGB colors looked oversaturated due to color mapping (stretching sRGB to panel’s wide color gamut). This approach allows HDR content to be properly viewed, with highlights far brighter than the SDR content and also with greater detail in darker scenes. also if you need to stream HDR contents with applications like Netflix and YouTube, make sure the “Stream HDR Video” setting is on in the ‘Video playback’ settings page. Note that most of the HDR content available is compressed in the HEVC codec format. Starting with RS3, the HEVC Video Extension is required to play content encoded using HEVC. This extension is provided by device manufacturers and is automatically installed on entitled systems. If it is present on your device, it will be listed in the OS Settings app under “Apps & features.” If this extension is not present, your device is not capable of HEVC playback. For Ultra HD Blu-ray, the usage. requires an UltraHD BluRay optical drive and a supported UHD-BD player application. Another security feature required for UHD-Bluray is SGX . There are a few PC designs that ship with Blu-ray UHD optical drives. External Blu-ray UHD are available to purchase. Currently, the only supported and certified UHD-BD player applications is Cyberlink PowerDVD17. CyberLink's Ultra HD Blu-ray Advisor can check if your platform supports Ultra HD Blu-ray content playback. You can download the advisor. More supported software application for this usage is expected soon. HDR Games and Content Creation Applications are not validated yet...^IFV

      Answered by LG Digital Customer Care

  • QuestionCan the device be ordered with a dual language Arabic / English backlit keyboard?

    Asked by majed.

    • Answer The LG gram 17'' Ultra-Lightweight Laptop with 10th Gen Intel® Core™ Processor w/Intel Iris® Plus®, Model # 17Z90N-R.AAS9U1 cannot be ordered with a dual language Arabic/English backlit keyboard...^IFV

      Answered by LG Digital Customer Care

  • QuestionDoes nvme use sata or pcie?

    Asked by Anonymous.

    • Answer The M.2 2280 SSD (Solid State Drive) in the LG gram 17'' Ultra-Lightweight Laptop with 10th Gen Intel® Core™ Processor w/Intel Iris® Plus®, Model # 17Z90N-R.AAS9U1 uses the NVMe™ interface. NVM Express ®, also known as NVMe ™, is an interface specification optimized for NAND flash and next-generation solid state storage technologies. This interface is defined to efficiently support the needs of enterprise and client systems utilizing PCI Express ® (PCIe ®) solid state drives...^IFV

      Answered by LG Digital Customer Care

  • QuestionRe 17z90n 10th gen but with 512 ssd. Can it sufficiently handle Adobe Acorobat or Acdobe In Design or are there issues with either the Gram or Windows 10?

    Asked by Anonymous.

    • Answer The 1.024 TB SSD indicated in the title description for the LG gram 17'' Ultra-Lightweight Laptop with 10th Gen Intel® Core™ Processor w/Intel Iris® Plus®, Model # 17Z90N-R.AAS9U1 is 2 x 512GB drives.It features an Intel® Iris® Plus Graphics which is an integrated Graphics card and an Intel® Core™ i7-1065G7 processor which brings higher single-threaded performance and improved GPU performance making it a great choice for some workloads like Adobe Premiere and has a strong performance in Adobe Photoshop's Iris Blur filter...^IFV

      Answered by LG Digital Customer Care

  • QuestionIs it touch screen?

    Asked by Rick.

    • Answer No, this is not touch screen. ^Daphane

      Answered by LG Digital Customer Care

  • QuestionWhat kind of a Video Card does this have?

    Asked by BB.

    • Answer The LG webpage (https://www.lg.com/us/laptops/lg-17z90n-r.aas9u1-ultra-slim-laptop) for this model (17Z90N-R.AAS9U1) says it uses "Intel® Iris® Plus Graphics". That page and earlier answer by LGAnswers can't both be right.

      Answered by tc69

  • QuestionIn the description: Camera Front-Facing Camera No Is this true? No camera at all?

    Asked by hk.

    • Answer The LG webpage (https://www.lg.com/us/laptops/lg-17z90n-r.aas9u1-ultra-slim-laptop) for this model (17Z90N-R.AAS9U1) says it has an "HD Webcam". That page and the earlier answer by "Daphane" of "LGAnswers" can't both be right. This is the 2nd answer by "Daphane" of "LGAnswers" about this item that has contradicted LG's webpage. The other answer was ~10/14/2020, where she said that it has an "NVIDIA GeForce GTX 1660 Ti 6GB video card", when *both* LG's webpage and another answer (in ~May 2020 to a different question) by an unknown person of "LGAnswers" said it has "Intel® Iris® Plus Graphics".

      Answered by tc69

  • QuestionI have set up fingerprint by Hello. But when I try to sign in and place my finger on the power button, there's no response and I'm forced into using my pin code. Is the fingerprint function only for when you power on the laptop?

    Asked by OLEDnovice.

    • Answer Deleted the first set of fingerprints, then registered the new set of fingerprints and voila, worked like a charm! As a matter of fact, the sign in was so blazing fast that I didn't know what happened until I realized I was looking at the desktop! Thanks.

      Answered by OLEDnovice

  • QuestionDoes this PC have software that helps in burning a CD or DVD?

    Asked by BigPoppa.

    • Answer No, the laptop does not come with software to facilitate burning CDs. ^Daphane

      Answered by LG Digital Customer Care

  • QuestionDoes the LG gram support WiFi 6?

    Asked by JE.

    • Answer Yes, it does support WiFi 6

      Answered by SamsungLover

  • QuestionCan I order this laptop with a bilingual keyboard (English and Russian)?

    Asked by Vasily.

    • Answer The LG Gram 17" Laptop - Intel Core i7 - 16GB Memory - 1.024TB SSD - Dark Silver, Model # 17Z90N-R.AAS9U1 cannot be ordered with a bilingual keyboard...^IFV

      Answered by LG Digital Customer Care

  • QuestionHow many UBS ports,A& C compatible? Can I attach a USB wired mouse Type A? and/flash drive thumb? Is it wireless A, - N, etc. Will I have to upgrade my Netgear Nighthawk X4 R7500 V2 AC2350 Smart WiFi Router? No gaming,online stock market will it work ?

    Asked by fxkowalski.

    • Answer Can’t remember all the ports but it works perfectly with my Netgear Nighthawk.

      Answered by Kjtvh

  • QuestionWill the SSD memory be increased to 2TB in the near future? I'd buy one today if the SSD was increased to 2TB.

    Asked by EJ33.

    • Answer This is not something that has been announced at this time. We apologize for the inconvenience. ^CP

      Answered by LG Digital Customer Care

  • QuestionWhat are the max # of monitors and their max resolutions that can be connected and via what port(s) and adaptors?

    Asked by tc69.

    • Answer Hello, the maximum monitor that can be connected is only one and we are using HDMI.^Venette

      Answered by LG Digital Customer Care

  • QuestionWhat conversion cable would I need to set up a 2nd monitor that only has HDMI ports if I am already using the single HDMI port for the 1st external monitor?

    Asked by Hill.

    • Answer Please reach out to our Support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA. ^Daphane

      Answered by LG Digital Customer Care

  • QuestionThe LG website states that there is still no release date for this model. How is Best Buy able to sell it?

    Asked by Pat.

    • Answer Thank you for your interest in the LG gram 17'' Ultra-Lightweight Laptop with 10th Gen Intel® Core™ Processor w/Intel Iris® Plus®, Model # 17Z90N-R.AAS9U1. Regrettably, information on availability, the release date and pricing for this laptop has not yet been announced. The earliest that products unveiled and showcased at CES hit retail stores is typically mid to late March depending on the product. We will put out a press release announcing that information as the shipping date approaches and is verified. ^CP

      Answered by LG Digital Customer Care

  • QuestionWhere is this product manufactured?

    Asked by wanttoknow.

    • Answer China. All gram laptops are made in china. Source: LG's own website.

      Answered by anon