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The comparable value price is $1,499.99
Page Showing 21-40 of 45 questions
  • QuestionCan any brand of a 2 TB PCIe Gen 4 NVMe SSD be used for expanded storage? Is it really simple to change out or would it be better for a Best Buy/Geek Squad member to change out?

    Asked by Obsidian.

    • Answer Any brand of 2 TB PCIe Gen 4 NVMe SSD can be used in the LG gram 17" Touch Screen Laptop - Copilot+ PC - Intel Core Ultra 7 Series 2 with 32GB Memory - 1TB SSD - Obsidian Black, Model # 17Z90TL-H.AUB6U3. If you are used to changing SSDs or are adept at doing so, you can do it yourself otherwise, it may be prudent to have a Geek Squad representative do it, since that is not covered under warranty...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionI have a LG - gram 17" Touch Screen Laptop - Copilot+ PC - Intel Core Ultra 7 Series 2 with 32GB Memory - 1TB SSD - Obsidian Black Does this computer have speakers and a microphone?

    Asked by Papa.

    • Answer Yes it does but I think the speaker placement needs to be better. They are on the bottom so quiet audio can be hard to hear.

      Answered by MichaelP

  • QuestionWhat is this Microsoft Home "S" version that restricts our browser choices? Why is that even on there?

    Asked by WendyS.

    • Answer Windows 11 in S mode is a version of Windows 11 that's streamlined for security and performance, while providing a familiar Windows experience. To increase security, it allows only apps from Microsoft Store, and requires Microsoft Edge for safe browsing. If you want to install an app that isn't available in the Microsoft Store, or if you have Windows 10 Pro, Enterprise, or Education and want to upgrade to Windows 11, you'll need to permanently switch out of S mode. There's no charge to switch out of S mode, but you won't be able to turn it back on. If the LG gram 17" Touch Screen Laptop - Copilot+ PC - Intel Core Ultra 7 Series 2 with 32GB Memory - 1TB SSD - Obsidian Black, Model # 17Z90TL-H.AUB6U3, is running Windows 11 in S mode, you can open Settings > System > Activation, and find the Switch to Windows 11 Pro section, then select the Go to the Store link. Don't select the link under Upgrade your edition of Windows. That's a different process that will keep you in S mode. On the page that appears in Microsoft Store (Switch out of S mode or a similar page), select the Get button. After you confirm this action, you'll be able to install apps from outside Microsoft Store. If you need further details about the Windows 11 S mode, please contact Microsoft...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionI read this does not have facial recognition to logon, but does it at least have fingerprint ability?

    Asked by Shell.

    • Answer Yes, it does have a fingerprint reader for sign in. Although it is not really in a ideal spot for me. It uses the start button in the right top corner of the keyboard.

      Answered by TSoren

  • QuestionDoes this come with free Microsoft Word?

    Asked by WendyS.

    • Answer As listed under 'Included' in Best Buy's specifications for the LG gram 17" Touch Screen Laptop - Copilot+ PC - Intel Core Ultra 7 Series 2 with 32GB Memory - 1TB SSD - Obsidian Black, Model # 17Z90TL-H.AUB6U3, the laptop comes with a Microsoft 365 (30 Days Trial). The Microsoft 365 30-day trial is a limited-time offer that allows users to test the full suite of Microsoft 365 applications, including Word, Excel, PowerPoint, and Outlook, for free for one month. While the trial provides full access, some advanced features may be limited or disabled during the trial period. Users must cancel before the trial ends to avoid charges, and they can continue using the apps after the trial ends. This trial is ideal for users to evaluate Microsoft 365's capabilities and decide if it meets their needs before committing to a full subscription...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionWill this laptop work with a Rane Mk One 11 controller

    Asked by Will.

    • Answer Hi there, Will. We understand your inquiry about connecting the Rane Twelve Mk One DJ controller to the LG gram Pro laptop, Model 17Z90TL-H.AUB6U3. The LG gram Pro 17Z90TL-H.AUB6U3 runs on Windows 11 Home and is equipped with multiple connectivity options, including USB 3.2 Gen2 (Type-A) ports and USB 4 Gen3x2 Type-C (Thunderbolt 4) ports. The ability to work with the Rane Twelve Mk One controller will primarily depend on the specific controller's operating system requirements and whether it has the necessary drivers available for Windows 11. We advise you to check the controller manufacturer's official website for the Rane Twelve Mk One's latest driver and compatibility requirements to ensure seamless operation with your LG gram Pro. https://www.bestbuy.com/product/lg-gram-17-touch-screen-laptop-copilot-pc-intel-core-ultra-7-series-2-with-32gb-memory-1tb-ssd-obsidian-black/JJ8VPZW8XL If you have any further questions about the laptop's ports or specifications, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo

      Answered by LG Digital Customer Care

  • Questionwhat is the VRAM on the graphics card

    Asked by JaSoN.

    • Answer The graphics card for the LG gram 17-inch, Copilot+ PC, Thin and Lightweight Laptop, Windows 11 Home, Intel Evo Edition - Intel® Core™ Ultra 7, 32GB RAM, 1TB SSD, Black, Model # 17Z90TL-H.AUB6U3, is an intergrated card. Unlike Dedicated graphics cards, integrated GPUs do not have dedicated VRAM. Instead, they reserve a portion of the system's main memory for their graphics processing tasks, which is often referred to as "shared memory" or "shared system memory." This means that integrated GPUs borrow some of the system's regular RAM when they need more graphics memory...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionDoes its have a 2nd 2280 M.2 NVMe PCIe 4.0 x4 SSD slot?

    Asked by Anonymous.

    • Answer The LG gram 17 Inch, Copilot+ PC, Thin and Lightweight Laptop, Windows 11 Home, Intel Evo Edition - Intel® Core™ Ultra 7, 32GB RAM, 1TB SSD, Black, Model # 17Z90TL-H.AUB6U3, features 1TB M.2 Dual SSD slots, Gen4 NVMe...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionDies lg gram come with windows 11 installed

    Asked by Anonymous.

    • Answer Yes. The model I purchased had the Home version installed.

      Answered by RamonSonOfRamon

  • Questionis it touchscreen ?

    Asked by shak.

    • Answer Yes. But touch feature can be turned and off from Settings. You also can fine tune for finger , pen, or other touch device including sensitivity.

      Answered by RamonSonOfRamon

  • QuestionDoes it have an IP compatible camera that will work with Windows face recognition?

    Asked by Harold.

    • Answer Hi there, Harold. Thank you for your inquiry regarding the LG gram 17-inch Laptop, Model # 17Z90SP-G.ADB9U1. We understand your inquiry regarding the camera capabilities for facial recognition. Based on the specifications, this unit features an FHD Webcam paired with an IR (Infrared) Camera, which makes it compatible with Windows Hello for face recognition login. https://www.bestbuy.com/product/lg-gram-17-touch-screen-laptop-copilot-pc-intel-core-ultra-7-series-2-with-32gb-memory-1tb-ssd-obsidian-black/JJ8VPZW8XL If you have any further questions about its features, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo

      Answered by LG Digital Customer Care

  • QuestionWhat is the full processor description?

    Asked by Processor.

    • Answer The processor for the LG gram 17" Touch Screen Laptop - Copilot+ PC - Intel Core Ultra 7 Series 2 with 32GB Memory - 1TB SSD - Obsidian Black, Model # Model: 17Z90TL-H.AUB6U3, is the Intel®¹ Core™ Ultra 7 255H (Series 2) 258V (8 Cores: 4P + 4LPE, P: 2.2 up to 4.8 GHz / E: 2.2 up to 3.7 GHz, Intel Smart Cache 12 MB, 47TOPS NPU, 32GB Memory)...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionCan this pc handle second life and games

    Asked by peanut.

    • Answer Regrettably, we do not have CPU benchmark test for how well the Intel Core Ultra 7 Series 2 processor in the LG gram 17-inch, Copilot+ PC, Thin and Lightweight Laptop, Windows 11 Home, Intel Evo Edition - Intel® Core™ Ultra 7, 32GB RAM, 1TB SSD, Black, Model # 17Z90TL-H.AUB6U3 performs across different games to give you an assessment about whether it can or how well it can handle Second Life and games...^Ivan.

      Answered by LG Digital Customer Care

  • Questionwhat is the warranty on an open-box lg computer

    Asked by Anonymous.

    • Answer An open-box LG gram 17" Touch Screen Laptop - Copilot+ PC - Intel Core Ultra 7 Series 2 with 32GB Memory - 1TB SSD - Obsidian Black, Model # 17Z90TL-H.AUB6U3, will have some type of warranty on it, depending on its condition. Best Buy does not advertise the warranty on open-box products so you will have to contact their Customer Support for inquiries about the warranty...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionDoes this have a fingerprint reader that works with Windows Hello?

    Asked by LindaR.

    • Answer yes

      Answered by ChaF

  • QuestionCan I use a mouse with this?

    Asked by RSLSTS.

    • Answer You can use a wired or wireless Bluetooth mouse with the LG gram 17-inch, Copilot+ PC, Thin and Lightweight Laptop, Windows 11 Home, Intel Evo Edition - Intel® Core™ Ultra 7, 32GB RAM, 1TB SSD, Black, Model # 17Z90TL-H.AUB6U3...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionI need a second power coed for this laptop.

    Asked by SonosMove.

    • Answer I like to have a second power adapter as well. Apparently LG does not sell the version units ship with separately, so you need to buy compatible output vdc-amps from third party like Amazon.

      Answered by RamonSonOfRamon

  • QuestionWhat version, if any, of Bluetooth does this have?

    Asked by SpaceGhost.

    • Answer Hello there. Thank you for reaching out to us about the LG gram 17Z90TL-H.AUB6U3 laptop. We understand your inquiry regarding the Bluetooth version of this unit. Based on the official specifications, this laptop is equipped with Bluetooth 5.3. https://www.bestbuy.com/site/lg-gram-17-touch-screen-laptop-copilot-pc-intel-core-ultra-7-series-2-with-32gb-memory-1tb-ssd-obsidian-black/6615259.p?skuId=6615259 If you have any other questions, please feel free to send us a private message on Social Media @LGUSSupport. Our team will be more than happy to help you. We appreciate your patience. —Renzo

      Answered by LG Digital Customer Care

  • QuestionCan I add more RAM?

    Asked by RAMMan.

    • Answer Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding adding more RAM to the LG gram 17" Touch Screen Laptop, model # 17Z90TL-H.AUB6U3. The system memory (RAM) in this specific model is integrated into the motherboard and is not user-upgradeable. The laptop comes with 32GB of LPDDR5X RAM, which is designed to provide excellent performance for a wide range of tasks. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. https://www.bestbuy.com/site/lg-gram-17-touch-screen-laptop-copilot-pc-intel-core-ultra-7-series-2-with-32gb-memory-1tb-ssd-obsidian-black/6615259.p?skuId=6615259 We appreciate your patience. —Renzo

      Answered by LG Digital Customer Care

  • QuestionDoes it have usb ports

    Asked by Anonymous.

    • Answer yes it has usb, hdmi, c port as well great for multiple screens

      Answered by DevonaQ