Questions & Answers

Q: Questiondoes the flip phone have a sim card?

Asked 4 years ago by jr.

• A:Answer Hello, the Lively Flip does utilize a SIM card, however, it is not removable. If you are having issues with the SIM card in your Lively Flip, please give us a call for assistance.

  Answered 4 years ago by Lively

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Q: Questioncan you put in numbers in your from my existing phone,an can use my existing phone.

Asked 4 years ago by timmy.

This question was asked about the related product: Lively® - Jitterbug Flip2 Cell Phone for Seniors - Gray

• A:Answer You can enter contacts directly onto the phones, by logging into your MyGreatCall account, or by calling our Operator Services.

  Answered 4 years ago by Lively

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Q: Questioncan i add whatsapp app to this device?

Asked 4 years ago by nina.

• A:Answer No, the Lively Flip phone is an easy to use phone that does not have access to the Google Play Store.

  Answered 4 years ago by Lively

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Q: QuestionDoes the Lively flip phone have an attached stylus? Or at least a place on the phone where a stylus can be connected?

Asked 4 years ago by Margie.

• A:Answer Hello, we would like to thank you for your interest in our Lively Flip phone. The Lively Flip phone has a push button keypad and therefor does not come with a stylus pen or have a place to store a stylus pen. For more details on the Lively Flip phone, please visit the Product Support page of our website.

  Answered 4 years ago by Lively

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Q: QuestionDoes this phone read out who is calling me out loud or tell me who has texted me out loud?

Asked 4 years ago by Sue.

This question was asked about the related product: Lively® - Jitterbug Flip2 Cell Phone for Seniors - Gray

• A:Answer Hello Sue, thank you for your interest in our Lively Flip phone. Unfortunately, this phone does not support a read aloud option. For more details on the Lively Flip, please visit the Product Support page of our website.

  Answered 4 years ago by Lively

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Q: Questionthis phone is unlock ? this phone is work the over sea?

Asked 4 years ago by seba.

• A:Answer The Jitterbug smartphones are unlocked per nationwide standards, but we cannot control which carriers choose to accept or activate our phones. We cannot guarantee coverage outside of the United States. If the phone is able to connect to a network and can make/receive calls abroad, then international usage rates apply. You can follow up with our Customer Service (800) 733-6632, between the hours of 5am and 7pm Pacific Time.

  Answered 4 years ago by Lively

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Q: QuestionDo your minutes carry over you do not use?

Asked 4 years ago by Anonymous.

• A:Answer Hi, the monthly minute plans are good for 60 days before expiring. For more information, please contact our Customer Service at 1(800)733-6632 between the hours of 6AM and 6PM, Pacific Time.

  Answered 4 years ago by Lively

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Q: QuestionDoes the Lively Flip phone have good volume?

Asked 4 years ago by littlebit.

• A:Answer It does for my father it has a speaker button

  Answered 4 years ago by glad

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Q: Questiondoes this phone work with Verizon service?

Asked 4 years ago by dink.

• A:Answer Yes

  Answered 4 years ago by glad

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Q: Questionwhat are the data usage charges

Asked 4 years ago by victor.

• A:Answer 150 minutes a month is my plan 14.99$

  Answered 4 years ago by glad

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Q: QuestionIs the advantage of a flip phone that it has bigger letters and numbers?

Asked 4 years ago by Siding.

• A:Answer Hello, we would like to thank you for your interest in the Lively Flip. Yes, the Lively Flip is an easy to use flip style phone. The large screen and big buttons make the simple menu easy to navigate, and Amazon Alexa gives you the option to use your voice to send texts, make calls and more. For more details on the Lively Flip, please visit the Product Support page of our website.

  Answered 4 years ago by Lively

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Q: QuestionCan I use the phone outside the USA?

Asked 4 years ago by Anonymous.

• A:Answer We apologize for any inconvenience this may cause, but the Lively Flip will not work internationally. For more information about the Lively Flip, please visit the Product Support page of our website.

  Answered 4 years ago by Lively

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Q: QuestionMy mom’s old great call phone needs to b replaced. Can I just order this lively flip cell phone and activate it in place of the old one without having to activate new line or incur a lot of charges?

Asked 4 years ago by Tfitz.

• A:Answer Hello, Yes you can order the phone by calling GreatCall Customer Service and having us place the order or purchase directly from Best Buy. If you choose to purchase from Best Buy please call GreatCall Customer Service at, 1-800-733-6632, to have the new phone swapped onto the account and walked through the activation process.

  Answered 4 years ago by Lively

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Q: QuestionDoes the lively flip come with a charge cord?

Asked 4 years ago by Yazzers.

• A:Answer Hello, Yes the Lively Flip comes with an AC Charger.

  Answered 4 years ago by Lively

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Q: QuestionCan you keep the same phone # that you currently have?

Asked 4 years ago by Gars.

• A:Answer Hello, yes you are able to port your current number to your new Lively Flip phone once the account is established and the phone is activated. For more information, please contact GreatCall’s customer service, 1 800-733-6632, between the hours of 6am to 6pm, Monday – Saturday, Pacific Time.

  Answered 4 years ago by Lively

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Q: QuestionWho is the service provider?

Asked 4 years ago by LALA.

• A:Answer Hello, thank you for your interest in our GreatCall products. All Jitterbug cell phones are unlocked per nationwide standards, but we cannot control which carriers choose to accept or activate our phones, nor do we guarantee our phones are compatible with other networks. Jitterbug phones were specifically designed to work on the GreatCall network which is powered by the nation’s largest and most dependable wireless network. The Verizon Wireless Network.

  Answered 4 years ago by Lively

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Q: QuestionCan you keep the same number that is on old phone?

Asked 4 years ago by NanaB.

This question was asked about the related product: Lively® - Jitterbug Flip2 Cell Phone for Seniors - Gray

• A:Answer Yes, you can keep the same number. You'll have to change from your current carrier to the Flip carrier.

  Answered 4 years ago by BallwinDVerified Purchase

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Q: QuestionWhat charger do you need for this phone

Asked 4 years ago by Jody.

This question was asked about the related product: Lively® - Jitterbug Flip2 Cell Phone for Seniors - Gray

• A:Answer Hello, the Lively Flip phone uses a micro USB charger.

  Answered 4 years ago by Lively

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Q: QuestionWhat is the size of this phone?

Asked 4 years ago by Nanny.

• A:Answer Hello, the dimensions of the Lively Flip phone are 4.3” x 2.19” x 0.72”.

  Answered 4 years ago by Lively

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