Questions & Answers

Q: Questioncan fingerprints be lifted from sensor

Asked 4 years ago by water256.

This question was asked about the related product: Lockly - Secure Plus Smart Lock Replacement Deadbolt with 3D Biometric Fingerprint/App/Physical Key - Satin Nickel

• A:Answer Hello!! Our fingerprint reader is biometric so need body heat and a number of other components in order for anyone to gain access to your lock. Lifting a fingerprint off of your lock will not work with our locks.

  Answered 4 years ago by Customer Care

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Q: QuestionCan you delete a fingerprint? If read correctly a traditional key may be used? Will it work on this type of door lock and handle

Asked 4 years ago by Watergirl.

This question was asked about the related product: Lockly - Secure Plus Smart Lock Replacement Deadbolt with 3D Biometric Fingerprint/App/Physical Key - Satin Nickel

• A:Answer If you go to app you can delete fingerprints also yes a key comes with it just in case you should need one or you could also input a code I have it has a deadbolt and it’s been an amazing product

  Answered 4 years ago by ToasthappyVerified Purchase

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Q: Questiondoes it fit a 3 inches door??

Asked 4 months ago by Jchm.

• A:Answer Hi! Lockly Secure Plus is designed to fit doors with a thickness between 1⅜ inches to 2 inches. Unfortunately, it is not compatible with a 3-inch thick door without modification. If you need further assistance or possible alternative models, please reach out to Lockly customer support at 📧 [email protected] or 📞 669-500-8835.

  Answered 4 months ago by Customer Care

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Q: QuestionCan this work for Andersen sliding doors???

Asked 1 year ago by AD2018.

This question was asked about the related product: Lockly - Secure Plus Smart Lock Replacement Deadbolt with 3D Biometric Fingerprint/App/Physical Key - Satin Nickel

• A:Answer It would depend on your particular design of sliding doors, however, the general answer is, no, the Lockly Secure Plus Deadbolt will not. Lockly does offer other models in our Pro line that are specifically designed to work on sliding doors, and we would suggest alternatively to have you look into these models.

  Answered 1 year ago by Customer Care

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Q: QuestionSecure Plus, I read, has a WiFi hub and a door sensor. And my understanding is this lock does not include a WiFi hub. So I have two questions. Does this model have door sensor and can I use existing wifi hub from a lockly lock already in house nearby?

Asked 2 years ago by Eric.

• A:Answer Yes, you can hook this lock up with the wifi hub sold separately. I do believe you can hook more than one lock to the hub but you should definitely verify with LOCKLY website for further information since I only have one lock hooked up to the hub.

  Answered 2 years ago by ChannelVerified Purchase

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Q: QuestionWhat other apps work with this dead bolt? IE Alexa, Google ?

Asked 4 years ago by Case.

This question was asked about the related product: Lockly - Secure Plus Smart Lock Replacement Deadbolt with 3D Biometric Fingerprint/App/Physical Key - Satin Nickel

• A:Answer Yes, you can lock with Alexa. Personally, I set timers for security. My boys often forget to lock the door, so i have it set to lock itself if left inlocked for 60 minutes. The time limit is up to you.

  Answered 3 years ago by TechMom

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