Questions & Answers

Q: QuestionWould this work on an interior door such as a supply closet?

Asked 8 months ago by Excelsior.

• A:Answer The Lockly Secure Pro Smart Lock can be installed on an interior door like a supply closet, as long as the door meets standard installation requirements. It works best with doors that have a standard single-hole latch setup. If your supply closet door meets these specifications, it should work perfectly! For any questions or assistance, feel free to reach out to us: 📧 [email protected] 📞 669-500-8835 Let me know if you need any installation tips. 😊🔒

  Answered 8 months ago by Customer Care

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Q: QuestionWill the wi-fi hub included in the Pro models allow pairing of other Lockly Plus models?

Asked 1 year ago by PalmSpringsBill.

• A:Answer Hi! The Wi-Fi hub included in Lockly Pro models is specifically designed to work with the Lockly Pro lock it comes with. While it is primarily intended to pair with the Lockly Pro lock, it might be compatible with other Lockly models, like the Lockly Plus, depending on the firmware and compatibility. However, Lockly generally recommends using the hub that is designed for each specific model to ensure optimal performance and functionality. If you want to pair a Lockly Plus model with the Wi-Fi hub from a Lockly Pro model, it’s best to check with Lockly support to confirm compatibility.

  Answered 1 year ago by Customer Care

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Q: QuestionWill this work on a Wrought Iron Entry Gate?

Asked 1 year ago by MikeW.

• A:Answer Our Lockly Secure Pro can work on an iron gate, but we recommend verifying measurements first and additional drilling may be required, therefore, please reach out to our customer service team at 669-500-8835 or by email at [email protected], we'd love to see photos of the gate so we can help you assess the requirements.

  Answered 1 year ago by Customer Care

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Q: QuestionCan this be easily rekeyed? All of my other locks are keyed the same via Kwikset SmartKey, and I would like all of my locks to use the same physical key. If not, does this use standard keys so I can rekey all my Kwikset locks to match this one?

Asked 2 years ago by RoguePisigit.

• A:Answer The locks can be rekeyed to a compatible key. These use a Schlage style key. They are not compatible with a Kwikset style key.

  Answered 1 year ago by Anonymous

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Q: QuestionHow many pin codes can you have

Asked 2 years ago by Beth.

• A:Answer You can issue 15 Pin codes to Trusted Users or Guests on top of the 1 Main Admin access code. You can also issue 50 Offline Access Codes (OAC’s), and 99 fingerprints. You can also issue up to 3 E-badges on the Lockly app.

  Answered 2 years ago by Customer Care

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Q: QuestionIs this available with the fingerprint reader on the left side (in Venetian bronze)? It is on Lockly site, but out of stock. Thank you.

Asked 2 years ago by Gringo.

This question was asked about the related product: Lockly - Secure Pro Smart Lock Wi-Fi Replacement Latch with 3D Biometric Fingerprint/Keypad/App/Voice - Venetian Bronze

• A:Answer Currently the PGD628W with a left-handed fingerprint reader is out of stock, please check back again later. You can also subscribe to the Lockly newsletter to stay up to date.

  Answered 2 years ago by Customer Care

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Q: QuestionIf I were to install this on my kitchen door could someone just use a plastic card to open the door by sliding it in and pushing back the latch?

Asked 2 years ago by nhadro.

• A:Answer No, they would not be able to because our Latch style models use a deadlatch rather than just a spring latch, if installed correctly a deadlatch will prevent this type of tampering.

  Answered 2 years ago by Customer Care

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Q: QuestionHow secure is this type of lock verses a deadbolt lock? Are there any security vulnerabilities with using this lock without an actual deadbolt?

Asked 2 years ago by Reah.

This question was asked about the related product: Lockly - Secure Pro Smart Lock Wi-Fi Replacement Latch with 3D Biometric Fingerprint/Keypad/App/Voice - Venetian Bronze

• A:Answer Lockly is committed to delivering unmatched security features that put our customer's safety above everything else. We are continuously improving the security features in our products to meet or exceed industry standards. Lockly is an ISO/IEC 27001:2013 certified company, which covers its R&D, APP development, cloud services, and others, of the access controls, lock controls, smart home & commercial property security access solution products. Our entire line of smart locks are secured with 128-bit encryption which is industry proven to be one of the most secure encryption methods available within today’s leading IoT connected devices. We regularly innovate and update our property cloud technology services (the heart of Lockly smart locks) which run on Amazon Web Services (AWS) to protect against picking, bumping, hacking and other common forms of lock break-ins. We are proud to be one of the most secure and advanced smart locks on the planet.

  Answered 2 years ago by Customer Care

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Q: QuestionIs this lock compatible or able to integrate with a simplisafe security system?

Asked 4 years ago by Patrick.

• A:Answer Currently, our locks do not integrate with Simplisafe security systems, but that is a great suggestion! I have brought this to our engineers attention for their consideration in the future!

  Answered 4 years ago by Customer Care

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Q: QuestionAre you able to view and print a user entry log from the app?

Asked 4 years ago by Drew.

• A:Answer Currently, we do not have this feature on our locks, but our engineer team is looking into adding this in the future. To stay up to date on Lockly products, features, and the app, please visit our website www.lockly.com and sign up for our newsletter.

  Answered 4 years ago by Customer Care

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Q: QuestionIs this Nest compatible?

Asked 5 years ago by whodat.

• A:Answer We are not Nest compatible at this time. We do not have a date that that might occur.

  Answered 5 years ago by Customer Care

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Q: QuestionMy front door has a separate deadbolt lock above the handle lock. How much room do I need between the two locks so that this handle lock will fit? One of the pictures on the web page showed it being to close to each other and they would not be compatible

Asked 5 years ago by JimD.

This question was asked about the related product: Lockly - Secure Pro Smart Lock Wi-Fi Replacement Latch with 3D Biometric Fingerprint/Keypad/App/Voice - Venetian Bronze

• A:Answer The lock would not fit with the deadbolt and won’t cover both holes if deadbolt is removed.

  Answered 3 years ago by Lock

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Q: Questionwill best buy install this?

Asked 5 years ago by KH.

This question was asked about the related product: Lockly - Secure Pro Smart Lock Wi-Fi Replacement Latch with 3D Biometric Fingerprint/Keypad/App/Voice - Venetian Bronze

• A:Answer Dear KH, Thanks for your inquiry. Lockly Smart Locks are DIY products and we provide detail instructions on both user manuals and 3D interactive step by step videos you can find on BILT app. you can also buy installation service from locksmith if you don't want to installation. We recommend whoever install the lock to follow our instructions. Thanks Locky Customer support

  Answered 5 years ago by Customer Care

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Q: QuestionIs this compatible with a left handle?

Asked 5 years ago by KK.

• A:Answer Yes

  Answered 5 years ago by karinaharutVerified Purchase

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