Questions & Answers

Q: QuestionDoes this headset include a usb adapter so I can plug it in via usb?

Asked 5 years ago by Jake.

This question was asked about the related product: Logitech - G432 Wired Over-the-Ear Gaming Headset for Windows - Black/Blue

• A:Answer Yes, it includes a usb adaptor so you can use it either via the 3.5mm jack or a usb connection!

  Answered 5 years ago by KontrabanVerified Purchase

  Helpful (3)Unhelpful (1)ReportAnswer this questionShow more answers (3)

Q: QuestionDo the headphones come with an attachable USB for the headphone jack?

Asked 5 years ago by Daniel.

This question was asked about the related product: Logitech - G332 Wired Gaming Headset for PC - Black/Red

• A:Answer Hello Daniel, the G332 does not come with a USB adapter. But our G432 headset does. I'll attach a link for you to check it out. Have a great day. https://www.logitechg.com/en-us/products/gaming-audio/g432-7-1-surround-sound-gaming-headset.981-000769.html#product-tech-specs

  Answered 5 years ago by Logitech

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionFor a laptop does this need a headphone port and a mic port or can one port be used for mic and audio

Asked 5 years ago by Sai.

This question was asked about the related product: Logitech - G332 Wired Gaming Headset for PC - Black/Red

• A:Answer All the G332 needs to function is a single 3.5 mm jack.

  Answered 5 years ago by Logitech

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs the wire durable because my last headset broke when I pulled it when it was stuck

Asked 5 years ago by Gamerboi.

This question was asked about the related product: Logitech - G332 Wired Gaming Headset for PC - Black/Red

• A:Answer Hi! The headset wire is very durable. However, if you have any issues with the build quality, you do have a 2 Year Limited Hardware Warranty for the headset. If you have any more questions, check out the Logitech support page at https://support.logi.com/hc/en-us/articles/360024319233.

  Answered 5 years ago by Logitech

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes anyone have trouble with the cord twisting after using the Logitech G432 for a while? I had a cheaper version and it twisted so much the wires were coming out and would not work properly. Thanks

Asked 5 years ago by jjames.

This question was asked about the related product: Logitech - G432 Wired Over-the-Ear Gaming Headset for Windows - Black/Blue

• A:Answer Hi JJ! The G432 does have a rounded shaped rubber covered cable that is supposed to help prevent it from getting tangled and twisted. If you experience any malfunctions of the headset as a result, you do have a 2 year limited warranty with the purchase here: https://support.logi.com/hc/en-us/articles/360025072553-Warranty-G432 I hope that helps!

  Answered 5 years ago by Logitech

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill these work with a Nintendo switch?

Asked 5 years ago by bdaygift.

This question was asked about the related product: Logitech - G332 Wired Gaming Headset for PC - Black/Red

• A:Answer Yes they will work with the Switch via the 3.5mm headphone cable.

  Answered 5 years ago by Logitech

  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionCan the microphone be used in an audio file to put on YouTube?

Asked 6 years ago by Griffin.

This question was asked about the related product: Logitech - G332 Wired Gaming Headset for PC - Black/Red

• A:Answer Hi Griffin! You definitely can use the G332 to use for recording. Just make sure it's plugging into your source!

  Answered 6 years ago by Logitech

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this headset work on discord?

Asked 6 years ago by Frank.

• A:Answer Yes it does. I use discord while gaming and it works great.

  Answered 5 years ago by Jason

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionHow do you turn on the mic? I attached it to my Computer Tower and the headphones work, but the mic does not work. Is there a button somewhere on the head set that I need to turn on to make the mic work? What am I missing here? Thanks!

Asked 6 years ago by Jeff.

This question was asked about the related product: Logitech - G432 Wired Over-the-Ear Gaming Headset for Windows - Black/Blue

• A:Answer You might have a setting on ur computer turned to headphones instead of headset or something. Works good on my without the adapter even. Different setups might require different actions

  Answered 6 years ago by Killusion

  Helpful (4)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: QuestionWhy are the lights not on the headset when Connected to the XBox one controller? Just bought this set today.

Asked 3 years ago by LiamsMom.

• A:Answer Hello LiamsMom! When using the G635 Wired 7.1 Surround Sound Over-the-Ear Gaming Headset for PC with LIGHTSYNC RGB Lighting in 3.5mm (non-powered) connected to the an Xbox controller, features that require USB power, including lighting functions, are not available wont be available without the USB connection. - Mathieu from Logitech

  Answered 3 years ago by Logitech

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionI see this has a flip to mute mic. Can I keep the mic down and use push to talk on PC to mute/unmute or will keeping it down mean that it's unmuted all the time?

Asked 3 years ago by KM0197.

• A:Answer Hello KM0197! Absolutely yes, if you're using the push to talk option in the game you're playing, then you can keep the boom arm mic of the G635 Wired 7.1 Surround Sound Over-the-Ear Gaming Headset for PC with LIGHTSYNC RGB Lighting down all the time, no problem. - Mathieu from Logtiech

  Answered 3 years ago by Logitech

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionAre these headphones good for music as well?

Asked 4 years ago by Jordan.

This question was asked about the related product: Logitech - G432 Wired Over-the-Ear Gaming Headset for Windows - Black/Blue

• A:Answer Hi Jordan, the G432 Headphones are a great option for music. Please keep in mind that these are a wired headset and that the device you are listening to music on will need to have a headphone jack as these do not come with Bluetooth connection.

  Answered 4 years ago by Logitech

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI’m connecting to my Nintendo switch I can hear players but they can’t hear me!!! How do I get my mic to work???

Asked 5 years ago by Letsdlt.

This question was asked about the related product: Logitech - G432 Wired Over-the-Ear Gaming Headset for Windows - Black/Blue

• A:Answer Hello Letsdlt. The first thing I would check is the cable. Is it plugged all the way in? There should be 3 rings on the plug, and all 3 must be firmly seated for the mic to work. If you are using the USB into the dock, still be sure the 3.5mm cable is plugged all the way in. If you try to use the headset with other devices (PC, cell phone, etc) does the microphone work properly? Finally, some Switch games just don't allow in-game chat using the headset, so you might have to connect via the phone app to enable voice chat. You can visit our support site at support.logi.com for more help.

  Answered 5 years ago by Logitech

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat are the dimensions of the ear space, I have large ears

Asked 5 years ago by AwesomeBlu.

This question was asked about the related product: Logitech - G432 Wired Over-the-Ear Gaming Headset for Windows - Black/Blue

• A:Answer Hello. The G432 earcups measure about 2.5 inches top to bottom and the width is tapered: 1.5 inches at the top and 1 inch at the bottom. I have pretty large ears and they fit comfortably.

  Answered 5 years ago by Logitech

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIf i Use the USB will all the features still work, like the lights

Asked 5 years ago by Alula.

• A:Answer Yes, they do.

  Answered 5 years ago by TaylorVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill the 7.1 surround sound feature, and 3D positional audio, work when using this product (Logitech G432 Wired 7.1 Surround Sound Gaming Headset) with a console when connected to a controller via 3.5 mm cable?

Asked 5 years ago by InquisitiveDave.

This question was asked about the related product: Logitech - G432 Wired Over-the-Ear Gaming Headset for Windows - Black/Blue

• A:Answer Hello Dave, unfortunately the G432 headset's surround sound feature will not work with consoles. The feature requires you to connect via USB and to have our G-Hub software installed on your computer in order to use it. I apologize for the inconvenience, have a great rest of your day.

  Answered 5 years ago by Logitech

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI bought this headset about a year ago and now the mic is not working how would I claim this under a warranty?

Asked 5 years ago by Tina.

This question was asked about the related product: Logitech - G432 Wired Over-the-Ear Gaming Headset for Windows - Black/Blue

• A:Answer Contact Logitech if your headset still less under it's warranty, which is up to 1 year from the date of purchase or the date of arrival if shipped. Contact Best Buy if it's outside the warranty period and discuss repair options.

  Answered 5 years ago by Jaybro04Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIf your pc has two separate headphone jacks one for speaker and one for mic, would this headset work?

Asked 5 years ago by Anonymous.

• A:Answer You would need a splitter (lights won't work this way).... Or just use the USB that it come with....

  Answered 5 years ago by LordSnowVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes the headset work with ps3? If not, could someone recommend one that does work that has a mic.? Thanks!

Asked 5 years ago by Daisy.

This question was asked about the related product: Logitech - G332 Wired Gaming Headset for PC - Black/Red

• A:Answer Hello Daisy! The G332 Wired Stereo Gaming Headset won't work by itself no, as the PS3 doesn't have a 3.5mm jack built in (which is the connection on the G332). To be able to use it, you would need a sparate 3.5mm female to dual RCA female adapter, use the RCA cable that came with the PS3, connect the red and white cable ends (don't need to connect the yellow end) to the RCA side of the adapter, and connect your G332 headset to the 3.5mm side of the adapter. Once that's done, connect your PS3 via HDMI to your TV, and you should be good to go.

  Answered 5 years ago by Logitech

  Helpful (1)Unhelpful (0)ReportAnswer this question