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I don't work for Best Buy but I don't think this is the proper place to ask about issues with your order. You should email custermer service with your order number.
Sorry, there was a problem. Please try again later.I'm sorry to heard that. The store were you did the purchase is obligate to give you another one, if you still under the return policy time. Otherwise, I do recommend to get a mechanical keyboard. The Corsair brand it has an aluminum board, is very lite and you can feel so loth confidence in it .
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