Questions & Answers

Q: QuestionHow is the bass and sound?? Everytime i play COD with turtle beaches it sounds shot so i was wondering are these better than the astro 10's ive been. Looking for a good audio wireless gaming headset

Asked 3 years ago by Michael.

This question was asked about the related product: Logitech - G733 LIGHTSPEED Wireless Over-the-Ear Gaming Headset for PS4, Windows - Black

• A:Answer Hello Michael! The G733 LIGHTSPEED Wireless DTS Headphone:X v2.0 Over-the-Ear Gaming Headset for PC and PlayStation is a great product! Firs, it is a very lightweight headset, so you can enjoy long sessions of gaming without feeling the weight of the product on your head. Then in terms of sound, it features a pair of PRO-G 40mm drivers for a full-range sound and DTS Headphone:X 2.0 which goes beyond traditional 7.1 channels. Plus, you'll be able to adjust those 7.1 channels individually inside the free G Hub software, including the bass level, and select some EQ presets options like Bass Boost to optimize the sound to your preference. - Mathieu from Logitech

  Answered 2 years ago by Logitech

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Q: QuestionI work from home and have the Avaya application on my laptop that we take calls through.. since the sound comes through the laptop, can I still use these headphones?

Asked 4 years ago by Cat.

• A:Answer Hi Cat, the G733 will work with most applications. When you plug the USB receiver into your computer it will automatically detect it, but you may have to change the settings on your laptop/computer and sometimes in the application so that the G733 is the default/preferred source. Kristi from Logitech

  Answered 4 years ago by Logitech

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Q: QuestionDo these headset have a mute button?

Asked 4 years ago by TeTe4sho.

This question was asked about the related product: Logitech - G733 LIGHTSPEED Wireless Over-the-Ear Gaming Headset for PS4, Windows - Lilac

• A:Answer Hello TeTe4sho, The G733 LIGHTSPEED Wireless headset does have a mute button located on the outside of the left ear cup. Here is a link to the Getting Started PDF that lists all the features of the G733: https://www.logitech.com/assets/65931/g733-wireless-rgb-headset.pdf.

  Answered 4 years ago by Logitech

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Q: QuestionSo im wondering if I could use these for work, and my work requires it to be wired in through usb into our desktops, I have a iMac so does the charger let me be wired in or can I get another cord or dongle?

Asked 4 years ago by lydiaC.

This question was asked about the related product: Logitech - G733 LIGHTSPEED Wireless Gaming Headset for PS4, PC - Blue

• A:Answer Hello, unfortunately, you won't be able to use them as a wired headset. You need to use the provided Wireless receiver in order to use them. However, I do recommend looking into our G635 or G Pro X headset to get a wired connection. I'll post links to both headsets at the end of this message. Thank you for the question, have a great day. G635: https://www.bestbuy.com/site/logitech-g635-wired-7-1-surround-sound-gaming-headset-for-pc-with-lightsync-rgb-lighting-black-blue/6320788.p?skuId=6320788 . G Pro X: https://www.bestbuy.com/site/logitech-g-pro-x-wired-7-1-surround-sound-gaming-headset-for-windows-black/6352841.p?skuId=6352841

  Answered 4 years ago by Logitech

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Q: QuestionHow adjustable is this? I usually have my headset on nearly the tightest setting, but I don’t know if the band will be able to adjust to that size. (Tried a hyperx with similar strap, non adjustable, and it slid down to my neck).

Asked 4 years ago by Kaylee.

• A:Answer Hello Kaylee, Thank you for your question about the Logitech G733 LIGHTSPEED Wireless DTS Headphone:X v2.0 Gaming Headset. This headset is versatile in adjustment options. The earcups can be adjusted up and down and the length of the headband can also be adjusted. I have attached a link to the "Getting Started" support page for your reference. Page #5 of the pdf has a visual reference. Please feel welcome to visit the Logitech website for further support with your Logitech products. Best regards, John at Logitech https://support.logi.com/hc/en-us/articles/360052756514

  Answered 4 years ago by Logitech

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Q: QuestionDoes the little mic peace detachable ?

Asked 4 years ago by Zack.

This question was asked about the related product: Logitech - G733 LIGHTSPEED Wireless Gaming Headset for PS4, PC - Blue

• A:Answer Yes, the mic is detachable

  Answered 4 years ago by BigDoodyVerified Purchase

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Q: QuestionCan this connect to a Surface Pro 7 laptop or the Galaxy OS?

Asked 5 years ago by JL.

• A:Answer Hello JL! The G733 LIGHTSPEED Wireless DTS Headphone:X v2.0 Gaming Headset will connect to a Surface Pro 7 laptop yes (by connecting the USB LIGHTSPEED wireless receiver), but won't work on Galaxy OS no. Note that his headset does not features Bluetooth connectivity, it needs the USB receiver to be plugged in.

  Answered 5 years ago by Logitech

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Q: Question1:After usage, when pc turn off, does headset automatically turn off? 2: Where can we get the ear pad replacement?

Asked 5 years ago by Wc.

This question was asked about the related product: Logitech - G733 LIGHTSPEED Wireless Over-the-Ear Gaming Headset for PS4, Windows - Lilac

• A:Answer These do turn off after 10 minutes of inactivity. You should be anle to get new oads from the manufacturer

  Answered 5 years ago by me123

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Q: QuestionDo these work with avaya calls on windows computer?

Asked 5 years ago by WORKFROMHOME.

• A:Answer Hello, the G733 is not an Avaya Certified headset.

  Answered 5 years ago by Logitech

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Q: QuestionCan these connect with an iPhone/Mac and be used for phone conversations?

Asked 5 years ago by question.

This question was asked about the related product: Logitech - G733 LIGHTSPEED Wireless Over-the-Ear Gaming Headset for PS4, Windows - Lilac

• A:Answer This can be connected to a Mac, but you may need an adapter if you only have USB-C ports.

  Answered 5 years ago by Logitech

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Q: QuestionWill the headset surround sound work with the Ps5's 3d audio? Or will i need to get a steel series?

Asked 5 years ago by Jarre3.

This question was asked about the related product: Logitech - G733 LIGHTSPEED Wireless Gaming Headset for PS4, PC - Blue

• A:Answer Hello Jarre3. The G733 should work with the PS5's 3D audio by just plugging in the USB dongle. No extra hardware is needed.

  Answered 5 years ago by Logitech

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Q: QuestionCan these be used for calls on cell phone?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Logitech - G733 LIGHTSPEED Wireless Over-the-Ear Gaming Headset for PS4, Windows - Black

• A:Answer Unfortunately the G733 is not compatible with use on a cell phone.

  Answered 5 years ago by Logitech

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Q: QuestionAfter using these for a few minutes I start to get a lot of feedback and static. What can I do to fix this issue? These are brand new and have done this ever since they were purchased.

Asked 1 month ago by Hattie.

• A:Answer That's unexpected! In order to help you effectively, please provide your information to our support team via email at [email protected] with your - Name: - Email Address: - Country: - Product Name: - Brief description of issue:

  Answered 1 month ago by Logitech

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Q: QuestionWill these work on a PC and does it work with Xbox

Asked 3 months ago by Spi.

This question was asked about the related product: Logitech - G733 LIGHTSPEED Wireless Over-the-Ear Gaming Headset for PS4, Windows - Black

• A:Answer The G733 works perfectly on PC with full feature support. On Xbox, you can connect via the 3.5mm jack, but wireless LIGHTSPEED features won’t be available.

  Answered 3 months ago by Logitech

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Q: QuestionIs this PlayStation five compatible

Asked 8 months ago by Josh.

• A:Answer As long as you have a USB port on the PS5 itself I would assume so. You'd probably have to select the headphones on your audio output in the sound settings. Same thing with your mic.

  Answered 8 months ago by Gharrison928

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Q: QuestionDoes this item work for ps5?

Asked 8 months ago by Tim.

• A:Answer As long as you have a USB port on the PS5 itself I would assume so. You'd probably have to select the headphones on your audio output in the sound settings. Same thing with your mic

  Answered 8 months ago by Gharrison928

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Q: QuestionThe Microphone works just fine in Google Suite when using the FireFox browser. However, I just started a new remote job and cannot get the mic to work through Microsoft Teams or even in the general settings. Any help would be appreciated.

Asked 8 months ago by Kath.

• A:Answer Have you tried selecting your headphones in the mic/audio settings on teams and choosing the headset for both? And checking your Bluetooth settings when you're in teams to double check that you computer is selecting your headphones for audio/mic?

  Answered 8 months ago by Gharrison928

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Q: QuestionAm I able to come in and get a new mic piece seperate? something was biting on my mic piece/

Asked 10 months ago by Lucid.

This question was asked about the related product: Logitech - G733 LIGHTSPEED Wireless Over-the-Ear Gaming Headset for PS4, Windows - Black

• A:Answer Yes, you are definitely able to get a new mic piece separately for your Logitech G733 headset. To address this issue, we recommend reaching out to our social care team via email at [email protected] with your - Name: - Email Address: - Country: - Product Name: - Brief description of issue:

  Answered 10 months ago by Logitech

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Q: QuestionWhere can I find a replacement usb to connect wirelessly?

Asked 1 year ago by Tyler.

This question was asked about the related product: Logitech - G733 LIGHTSPEED Wireless Over-the-Ear Gaming Headset for PS4, Windows - Black

• A:Answer To find a replacement USB dongle for your G733, we recommend reaching out to our social care team via email at [email protected]. Please include the following details in your email: your name, email address, country, the product name (G733), and a brief description of your request for a replacement USB receiver.

  Answered 1 year ago by Logitech

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