Questions & Answers

Q: QuestionJust got mine today. Exactly as expected, except for one question about the mouse. The mice that I've had in the past all had a red light on the underside to indicate that optical is on. There is no red light. Is this a defect?

Asked 5 years ago by Anonymous.

• A:Answer The red light you refer to is the light for the optical sensor system. Newer mice use infrared light which allows better tracking accuracy on different surfaces. If the mouse is doing its thing, it's working as intended.

  Answered 5 years ago by DonaldVerified Purchase

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Q: QuestionHow do you change the battery on the keyboard? I followed the instructions to pull open the bar on top of the keyboard but it wouldn't budge. It's so tight it's almost impossible to open it.

Asked 3 years ago by fronzen.

• A:Answer OPEN the SILVER Full Width "Plastic Strip" at the TOP of the Keyboard. Kinda hard to open. Must SLIDE this Silver Strip FORWARD and AWAY From the Keys. Takes some fiddling to get the "hang of it". Found instructions on Logitech Website ... because I could not figure it out. Keep pressing forward on Silver Strip (with "logi" in center) ... NOT LIFTING UP ... you will get nowhere ... then SUDDENLY the stupid things slides open. DUH!

  Answered 2 years ago by RichardBVerified Purchase

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Q: QuestionWill it work with a 5th generation iPad?

Asked 5 years ago by Kberg.

This question was asked about the related product: Logitech - MK470 Full-size Wireless Scissor Keyboard and Mouse Bundle for Windows with Quiet clicks - Off-White

• A:Answer Hello, this is not compatible with iPad as it needs a USB port in order to function. Here are some iPad compatible keyboards: https://www.logitech.com/en-us/ipad-keyboards?filters=3843. -Danielle from Logitech

  Answered 5 years ago by Logitech

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Q: Questioncan i use just the mouse in my laptop without using the keyboard? or is mandatory to use both at the same time? i dont know if is possible to use just the mouse and leave the keyboard disable cause something i only gonna need the mouse and something both

Asked 5 years ago by solisflores.

• A:Answer Hello solisflores! You can definitely use the mouse on its own without using the keyboard if you want to when it comes to the MK470 Slim Wireless Mouse and Keyboard Combo. The one USB receiver that comes with the combo will pair both peripherals to your computer, so you can simply put the keyboard aside if you're not using it (it wakes up when you touch any of the keys), but if you want to make sure the keyboard is fully turned off, you can simply remove the batteries under the top cover if need be.

  Answered 5 years ago by Logitech

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Q: QuestionWhen the battery dies with the mouse, how do I put new batteries in the mouse?

Asked 4 years ago by Mousebattery.

This question was asked about the related product: Logitech - MK470 Full-size Wireless Scissor Keyboard and Mouse Bundle for Windows with Quiet clicks - Off-White

• A:Answer The front plate of the mouse itself is where the battery is hidden. It’s a magnetic closure which is an easy open and close.

  Answered 2 years ago by Anonymous

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Q: QuestionHow soft are the keystrokes on this keyboard? I need quiet keys so that I can type while I'm on calls and no one can hear me typing.

Asked 5 years ago by SJML.

This question was asked about the related product: Logitech - MK470 Full-size Wireless Scissor Keyboard and Mouse Bundle for Windows with Quiet clicks - Off-White

• A:Answer Very quiet. I returned the Microsoft keyboard and mouse bc they were too loud. This one is extremely quiet.

  Answered 5 years ago by LoveToShopVerified Purchase

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Q: QuestionI would like a key board that is small for a tiht space and that has a light to tell if the caps and number lock is on...

Asked 6 years ago by Anonymous.

• A:Answer No caps lock indicator on this one.

  Answered 6 years ago by JRM26Verified Purchase

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Q: QuestionDoes this keyboard work with the new iPad mini 6?

Asked 4 years ago by MiketheD.

This question was asked about the related product: Logitech - MK470 Full-size Wireless Scissor Keyboard and Mouse Bundle for Windows with Quiet clicks - Off-White

• A:Answer Hello Mike. The MK470 keyboard does not have Bluetooth compatibility, so it will not connect to an iPad (without specific dongles to plug it in). I would suggest a keyboard like the K380 for Mac which also comes in White or Pink.

  Answered 4 years ago by Logitech

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Q: QuestionIf the MK470 doesn’t have a unifying receiver where can you purchase a replacement dongle? I lost mine and can’t seem to find where to purchase a replacement.

Asked 4 years ago by OldGuy.

• A:Answer Hi reach out to logitech.com and request a new dongle for your keyboard and mouse. make sure you state your model so that you can get the right version.

  Answered 4 years ago by mia12

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Q: QuestionThe mouse is not pairing with the usb but the keyboard works...what should I do?

Asked 4 years ago by midlandpc.

• A:Answer Hello MidlandPC, Thank you for choosing Logitech. I apologize for the difficulties you have experienced with the mouse of the MK470; I would like to help. There should be a protective pull tab between the battery and contact if you are setting up this combo for the first time. If you have not already done so, please check that the battery is making proper contact. I recommend downloading the Logitech "Options" software for customization and best experience. Please check that the USB receiver is making proper contact, and check your computer for system and driver updates. Please also restart your computer. If you are still experiencing issue, please download the Logitech "Connection Utility" software to see if there are any updates, and you can use this software to reestablish a connection with the included Nano USB receiver. I have attached a link to the support page for your MK470 mouse & keyboard combo where you will find product guides, software downloads and further support. The downloads option on the top of the page will bring you to a full list of Logitech software downloads, including "Connection Utility". I hope these suggestions are helpful and that you will enjoy your MK470 mouse and keyboard combo. Best regards, John at Logitech https://support.logi.com/hc/en-us/articles/360026084174-Getting-Started-MK470-Slim-Wireless-Keyboard-and-Mouse-Combo

  Answered 4 years ago by Logitech

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Q: QuestionWork with iPad Air 3

Asked 5 years ago by Betty.

This question was asked about the related product: Logitech - MK470 Full-size Wireless Scissor Keyboard and Mouse Bundle for Windows with Quiet clicks - Off-White

• A:Answer Hello Betty. The MK470 uses a USB receiver to communicate with the device, so it will not work with the iPad Air 3. You will need a Bluetooth keyboard.

  Answered 5 years ago by Logitech

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Q: QuestionI'm thinking of getting this so I can continue to use my laptop until I get a new one( my current lap top letter keys don't work). Can I connect through blue tooth of or do I need USB? if USB what type?

Asked 10 months ago by anelia.

• A:Answer It's usb and the bigger one I believe usb-a

  Answered 10 months ago by digiscan86

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Q: QuestionSince my Samsung Tablet has a USB port now via (USB C to regular USB hub plugged in) I am able to plug in the dongle that is included with this. With that said, will it work and function considering I'm operating on a Android Samsung Tablet? Thanks

Asked 2 years ago by SURFSUP.

• A:Answer Hey! The MK470 keyboard and mouse combo may not work with the Samsung tablet as the combo is only compatible with Windows® 7, 8, 10 or later, ChromeOS and Surface.

  Answered 2 years ago by Logitech

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Q: QuestionIs this keyboard compatible with IOS devices?

Asked 4 years ago by Lolo.

This question was asked about the related product: Logitech - MK470 Full-size Wireless Scissor Keyboard and Mouse Bundle for Windows with Quiet clicks - Off-White

• A:Answer No. It’s not Bluetooth.

  Answered 4 years ago by FrankRVerified Purchase

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Q: QuestioniPad mini compatible?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Logitech - MK470 Full-size Wireless Scissor Keyboard and Mouse Bundle for Windows with Quiet clicks - Off-White

• A:Answer Hello! Unfortunately, this combo will not work with the iPads due to the fact that it requires a USB receiver to connect. I would recommend taking a look at some of our Bluetooth enabled mice and keyboards. For example, the K380 keyboard and the Pebble i345 mouse. These will not need a physical USB receiver to be compatible. - Maggie from Logitech

  Answered 4 years ago by Logitech

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Q: QuestionHello. I just purchased the MK470. Does the mouse works without the receiver? Can it be use via Bluetooth?

Asked 4 years ago by Irish.

• A:Answer It is a Bluetooth mouse. I have the tiny Bluetooth receiver plugged into the uSB port of my hub connected to my laptop, and it works beautifully.

  Answered 4 years ago by cellogailVerified Purchase

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Q: QuestionI need to know if this works with model A2179 Macbook air? I bought a Logitech keyboard and mouse that Amazon said it would work with my computer but it didn't so I returned it. I don't want to make the same mistake.

Asked 4 years ago by Jenn.

This question was asked about the related product: Logitech - MK470 Full-size Wireless Scissor Keyboard and Mouse Bundle for Windows with Quiet clicks - Off-White

• A:Answer Hello, the MK470 is designed to work with Windows OS and not mac. The K380 is available and designed for use with macOS. https://www.bestbuy.com/site/logitech-k380-multi-device-bluetooth-scissor-keyboard-for-mac-off-white/6404200.p?skuId=6404200

  Answered 4 years ago by Logitech

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Q: QuestionI have a thinkpad laptop that is connected to two monitors. Will this keyboard/mouse work with this setup?

Asked 5 years ago by Logan.

This question was asked about the related product: Logitech - MK470 Full-size Wireless Scissor Keyboard and Mouse Bundle for Windows with Quiet clicks - Off-White

• A:Answer Hello Logan! Yes, the MK470 Wireless Scissors Keyboard and Mouse Bundle will work with your ThinkPad laptop no problem, as long as there's one free USB port to connect the wireless receiver to.

  Answered 5 years ago by Logitech

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Q: QuestionIs this compatible with a Surface laptop? How does it connect?

Asked 5 years ago by jessi.

This question was asked about the related product: Logitech - MK470 Full-size Wireless Scissor Keyboard and Mouse Bundle for Windows with Quiet clicks - Off-White

• A:Answer Hello this works with Surface, it connects via USB dongle.

  Answered 5 years ago by Logitech

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