Questions & Answers

Q: QuestionHow many decibels is the siren?

Asked 7 years ago by charlie.

• A:Answer Really low. I don't see any documentation to say what the volume is on the sirens, but I don't see how the sirens are useful with how low in volume they are.

  Answered 7 years ago by Jerry

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Q: Questionhmm.. NO PoE ? .. does this run on regular old school BnC connections ??? if soooooo..... i have old lorex 720p cameras on BnC right now ... wonder if i can just order cameras and swap out ??? thanks for the help for whoever answers these questions

Asked 7 years ago by trustbutverify.

• A:Answer Hi Trustbutverify, Yes, no PoE. This is the latest 4K system using coax cabling and Analog HD cameras. An important thing to note is that 4K analog HD cameras are more sensitive to cable grade and therefore require RG59 grade cabling and will not work optimally (you will still get video) with cable extensions so single cable runs are required for proper 4K video transmission. Power requirement for the cameras is also slightly higher than for non-4K analog HD cameras and separate grounding is required. All the proper accessories including cabling and power adapter are included in this bundle and other extension cable options are available. If you are simply looking to swap out the cameras and the recorder and leaving the cabling you have pre-installed in place, I would make sure that the cabling meets the requirements mentioned above. If you want to add the 720p cameras you have to open channels on the recorder you can do so as this recorder will accept CVI/TVI/AHD analog HD cameras below 4K resolution. I hope this answers your question. If you have any more questions, feel free to contact us at 1.888.425.6739 The Lorex Customer Service Team

  Answered 7 years ago by LorexCustomerService

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Q: QuestionHow many devices such as iPhones can view the system while away from home? Is it only 1 device or say my wife and I are at work and my parents are out can we all view it?

Asked 7 years ago by Buck76.

• A:Answer Thank you for submitting your question about this product. Please note that you may have 3 concurrent connections simultaneously when using the QR code/device-id. The Lorex Customer Service Team

  Answered 7 years ago by LorexbyFLIRSupportTeam

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Q: QuestionIs this audio recordings?

Asked 7 years ago by Nia.

• A:Answer No, this unit does not record audio.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionWhat type of TV can I hook up to for monitoring? Will any flat screen do the job? Thank You for any assistance you can provide.

Asked 6 years ago by LTW55.

This question was asked about the related product: Lorex - 8-Channel, 8-Camera Indoor/Outdoor Wired 4K 2TB DVR Surveillance System

• A:Answer I have a 2010 samsung works great. If you have an open hdmi spot or vga connector open either will work. I have a non 4k tv pic is clear can only imagine on a 4k screen. Good luck.

  Answered 6 years ago by AVtechguyVerified Purchase

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Q: QuestionLorex team told me this camera system is going to work in Europe with 220 Volt electricity with using compatible power adapter. However Best Buy team told me it is NOT going to work in Europe. It would burn. Now, who is right?

Asked 7 years ago by Edda.

• A:Answer Lorex is. Fact is, you can use any 110v product on a 220v system, provided you have a power converter. Here's another surprise, Best Buy sells them on their website.

  Answered 6 years ago by HiFinutt

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Q: QuestionIs this system continually recording or is it motion activated? Thanks

Asked 7 years ago by Redfox.

• A:Answer Both ways

  Answered 7 years ago by Augie

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Q: QuestionDoes this camera have tots of false positive motion alarms? Does it have thermal sensing for motion ?

Asked 7 years ago by Sefbsn.

• A:Answer Hi Sefbsn, The number of false positives motion alerts has a lot to do with how the motion settings are configured. You can customize both the area and sensitivity by camera to ensure the least amount of false motion alerts. Based on our extensive testing, cameras featuring thermal sensing components (using 'PIR' typically) are great for battery operated cameras where battery life is critical so a PIR sensor can help to limit the number of motion events. Some of the drawbacks including limited range (typically up to 30ft only) and accuracy concerns in very hot/cold environments (if the temperature of a person is similar to the background then a significant amount of motion events may be ignored) make it less then ideal when you are trying to capture everything around you even if that means some false positives do get recorded. Feel free to contact us at 1.888.425.6739 if you have any further questions. The Lorex Customer Service Team

  Answered 7 years ago by LorexCustomerService

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Q: QuestionI don't have a 4K TV but I would like to change the DVR setting to 4K. Will this cause any problems? I read the manual and it was confusing about that feature so I thought I'd ask here. Thanks.

Asked 6 years ago by Sean.

• A:Answer If you change it to 4K and you don’t have 4K when it restarts you won’t get a signal and won’t be able to change back without logging in remotely from a computer.

  Answered 6 years ago by tl5678Verified Purchase

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Q: QuestionThe set up can be in a laptop or tablet,or is it in a monitor security only?

Asked 6 years ago by Manyakis.

• A:Answer I would recommend using a monitor to do the initial setup to get all the settings how you want them. And after that you can use your tablet, laptop, phone, etc. to view the cameras and do what you want. Then just unplug the monitor (or TV in my case) and don't worry about having it unless you want to make other specific adjustments that are easier to do through the monitor.

  Answered 6 years ago by DthallerVerified Purchase

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Q: QuestionIs this system continues monitoring and Motion censored

Asked 6 years ago by Anthony.

This question was asked about the related product: Lorex - 8-Channel, 8-Camera Indoor/Outdoor Wired 4K 2TB DVR Surveillance System

• A:Answer Yes, many options to customize the sensors to your liking.

  Answered 6 years ago by ShawnVerified Purchase

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Q: QuestionCan someone help with phone APP please? I can only see the system features when I’m conetected to my home Wi-Fi. It does not work with phone data. Any suggestions on what I did wrong during the initial set up?

Asked 7 years ago by Jimmy.

This question was asked about the related product: Lorex - 8-Channel, 8-Camera Indoor/Outdoor Wired 4K 2TB DVR Surveillance System

• A:Answer The phone app is very quirky (Lorex Cloud). It took 4 or 5 attempts to get past terms and agreement screen before it would actually load. I had to contact Lorex for technical support. It took awhile to connect with them, but I did get good results. Good luck on set up of event and deterrence features. No instructions on how system works, got to go online and research it. Good Luck, Mike

  Answered 7 years ago by MikeVerified Purchase

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Q: QuestionIs this system gonna work in Europe? Europe's electricity is 220V, and American 110V .......

Asked 7 years ago by Mobik.

• A:Answer Thank you for your question about this product. Yes this system will work in Europe however you will need to use a compatible power supply/adapter. The Lorex Customer Service Team

  Answered 7 years ago by LorexbyFLIRSupportTeam

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Q: QuestionAre there wireless 4K cameras that can also be used with this system? (Wireless video transmission but powered by plugging into an outlet.)

Asked 7 years ago by Stony.

• A:Answer No, wireless cameras are not supported by this system.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionIf we install this camera system in an outside detached garage Is there a way to remotely connect and view the cameras via Phone or computer We only have wireless internet access in the garage area

Asked 5 years ago by MikeD.

This question was asked about the related product: Lorex - 8-Channel, 8-Camera Indoor/Outdoor Wired 4K 2TB DVR Surveillance System

• A:Answer Good luck sir. All the reviews I read were bad so I didnt waste my time trying to download the app to be able to use it thru my phone.

  Answered 5 years ago by Firestomper33

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Q: QuestionWhat’s the Lorex app name ????? There’s a few

Asked 5 years ago by Dem.

• A:Answer Lorex 4K Ultra HD

  Answered 5 years ago by Nateyes1

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Q: Questionwhat are the steps to turn on the camera lights on each camera with motion?

Asked 6 years ago by Alex.

This question was asked about the related product: Lorex - 8-Channel, 8-Camera Indoor/Outdoor Wired 4K 2TB DVR Surveillance System

• A:Answer There is a camera setting to turn on light or siren in the motion detection screen. I don’t recommend the siren.

  Answered 6 years ago by Jaxon

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Q: QuestionWhat ports would have to be opened to use static ip address instead QD id? Is there software for remote view on computer?

Asked 6 years ago by Jeanett.

This question was asked about the related product: Lorex - 8-Channel, 8-Camera Indoor/Outdoor Wired 4K 2TB DVR Surveillance System

Q: QuestionHi, One of my cameras has lost all color and appears black and white. I have enclosed a pic of the camera ( #3). And if you look closely at the picture , I have circled an icon...(low battery indicator). Please let me what can be done...Thx

Asked 6 years ago by Colorloss.