Questions & Answers

Q: QuestionI DON;T UNDERSTAND WHERE I AM TO GO TO INSTALL THIS TO MY MACBOOK PRO, AND ALL MY OTHER DEVICES

Asked 4 months ago by DebbieL.

Q: QuestionThe Microsoft Surface I bought and paid a pretty penny for is no longer working...sigh. How do I transfer my paid subscription to my new computer? I can't access the old computer.

Asked 4 months ago by Keys.

This question was asked about the related product: Microsoft - 365 Family (up to 6 people) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

Q: QuestionWhat does it mean on Office 365 Family about 6 users, 5 devices? Can each user have 5 devices for a total of 30 devices associated with the license?

Asked 4 months ago by usersVSdevices.

Q: QuestionHow do I download on other computers

Asked 4 months ago by Tracy.

This question was asked about the related product: Microsoft - Office 365 Family (Up to 6 People) (12-Month Subscription-Auto Renew) - Windows

• A:Answer U can do it in one time if all in the same wifi

  Answered 4 months ago by MohamedSoliman

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Q: QuestionWhere can find the family members on my 365 family?

Asked 4 months ago by FrancesB.

This question was asked about the related product: Microsoft - Office 365 Family (Up to 6 People) (12-Month Subscription-Auto Renew) - Windows

• A:Answer Go to account.microsoft.com/services, scroll to Microsoft 365 Family, then click “Sharing” to see and manage added family members.

  Answered 4 months ago by JosephC

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Q: Questionwhich of my pc's are covered under 365?

Asked 5 months ago by db.

This question was asked about the related product: Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)

• A:Answer Pc and mac

  Answered 4 months ago by MohamedSoliman

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Q: QuestionCan each family member use the product on multiple devices? So each user can access it on tablets laptops and phones?

Asked 5 months ago by RS5280.

• A:Answer Yes

  Answered 4 months ago by MohamedSolimanVerified Purchase

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Q: QuestionHow to obtain the key card for Microsoft activation

Asked 6 months ago by DanaivysR.

This question was asked about the related product: Microsoft - 365 Family (up to 6 people) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer You can get a Microsoft 365 key card (for gift‑style physical activation) at major retailers—available in stores or online. After purchase:

  Answered 4 months ago by JosephC

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Q: QuestionHow do I add a computer to 365?

Asked 6 months ago by Anonymous.

This question was asked about the related product: Microsoft - Office 365 Family (Up to 6 People) (12-Month Subscription-Auto Renew) - Windows

• A:Answer Basically the same way that you added the S/W to the original computer. In my case I had a link from Best Buy (I bought the S/W package from Best Buy) and I just pulled up that same link and installed it on the second computer.

  Answered 5 months ago by Waiguoren

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Q: QuestionI purchased Microsoft Office Family several years ago. It renewed automatically this May. On my iPhone I only see a monthly fee, how do I entry my yearly ID?

Asked 6 months ago by Kmwquilt.

This question was asked about the related product: Microsoft - Office 365 Family (Up to 6 People) (12-Month Subscription-Auto Renew) - Windows

• A:Answer You can switch from a monthly to a yearly plan or redeem a yearly key to extend your Microsoft 365 Family subscription:

  Answered 4 months ago by JosephC

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Q: Questionhello, does this package comes with Microsoft team ?

Asked 6 months ago by ty.

• A:Answer Yes

  Answered 6 months ago by NoNameVerified Purchase

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Q: QuestionI have a tablet and a laptop, and my husband has a desktop. We each have our own account. So does this count as 3 of the 6 for the MS 365 Family bc it's devices, or does it only count as 2 of the 6 bc it's by person/email/acct?

Asked 7 months ago by CEG76.

• A:Answer From my research it sounds like each item is considered its own devise and will be one each.

  Answered 6 months ago by JOJOVerified Purchase

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Q: QuestionI'd like to renew but change the users. Do I have to let this expire and start over?

Asked 7 months ago by BottomLineMS365.

This question was asked about the related product: Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)

• A:Answer Yes

  Answered 4 months ago by MohamedSoliman

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Q: QuestionThere has been an automatic renewal for Microsoft 365 that I did not ask for....please cancel....Thank you

Asked 8 months ago by Les.

• A:Answer I have the sissue. Need to keep things simple, and not stored elsewhere!

  Answered 8 months ago by AT01Verified Purchase

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Q: QuestionWhy am I unable to use my 365 I'm receiving an error message OXC 0000020 ?

Asked 9 months ago by Mac.

This question was asked about the related product: Microsoft - Office 365 Family (Up to 6 People) (12-Month Subscription-Auto Renew) - Windows

Q: Questionhow do i opt out of auto subscription?

Asked 9 months ago by warbert.

This question was asked about the related product: Microsoft - Office 365 Family (Up to 6 People) (12-Month Subscription-Auto Renew) - Windows

• A:Answer Go to account.microsoft.com → Services & subscriptions → Manage, then turn off recurring billin

  Answered 4 months ago by JosephC

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Q: QuestionHow do I activate this? There were no clear instructions given and it is super irritating trying to figure it out with no support!

Asked 9 months ago by Trish.

This question was asked about the related product: Microsoft - 365 Family (up to 6 people) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Go to office.com/setup, sign in, enter your product key, and follow the steps to install and activate.

  Answered 4 months ago by JosephC

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Q: QuestionHow do I add another user or device on my Microsoft Office 365? How do I check which devices are being used now?

Asked 9 months ago by Rita.

This question was asked about the related product: Microsoft - Office 365 Family (Up to 6 People) (12-Month Subscription-Auto Renew) - Windows

• A:Answer Go to account.microsoft.com/services, click “Share” to add a user, or go to “Devices” to view active installs.

  Answered 4 months ago by JosephC

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Q: QuestionWILL MICROSOFT OFFICE PRO 2003 WORK IN WINDOWS 11

Asked 9 months ago by Jeffrey.