Questions & Answers

Q: QuestionCan I put this on a Windows PC and also on a Mac computer? Or must the multiple devices all be the same OS type?

Asked 3 years ago by MarkD.

• A:Answer The device type may vary. It is not required that all devices be the same, or be from the same manufacturer.

  Answered 3 years ago by MicrosoftCustomerCare

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Q: QuestionDoes this work with windows 11

Asked 3 years ago by Bgood.

• A:Answer Great question! Microsoft 365 Personal has been designed to work seamlessly with Windows 11. For a full outline of system requirements, visit here: https://www.microsoft.com/en-us/microsoft-365/microsoft-365-and-office-resources?ocid=oo_support_mix_marvel_ups_support_smcofficeinstall_inline&rtc=1#coreui-heading-5dcqxz4

  Answered 3 years ago by MicrosoftCustomerCare

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Q: QuestionI subscribe to Office 365 through Best Buy and my subsription runs out on 4/24. I can get a hefty discount because I work for a large corporate customer of Microsoft. Do I have to quit my subscription through Best Buy to get the discount?

Asked 3 years ago by patfromigh.

• A:Answer Bet on it!

  Answered 3 years ago by Frustrating

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Q: QuestionCan a 1 person subscription to Office 365 be downloaded onto two or more laptops if the users are related and live in the same house? Thank you.

Asked 3 years ago by office.

• A:Answer No, you can’t

  Answered 3 years ago by ADiab

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Q: QuestionI notice that MS Access is not a part of these packages, Can I add Access to the package? and if so how much extra would that be, and if not what is the cost of a stand alone version?

Asked 3 years ago by lyon.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer When I downloaded this version of 365 and looked at the start menu, Access WAS there so it is included.

  Answered 3 years ago by Mary

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Q: QuestionI know want to be charged for the annual subscription anymore. How do I terminate it?

Asked 3 years ago by Anonymous.

• A:Answer You can manage your subscriptions at any time by visiting your Microsoft profile page and selecting "Manage Subscription". For a full outline of detailed, step-by-step instructions, visit here: https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

  Answered 3 years ago by MicrosoftCustomerCare

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Q: QuestionHow do I cancel this auto renew?? I didn’t realize it was a subscription

Asked 3 years ago by Cancel.

• A:Answer Great question! Users are free to manage and make adjustments to their subscriptions at any time by visiting their Microsoft profile page. For a full set of detailed, step-by-step instructions, visit here: https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

  Answered 3 years ago by MicrosoftCustomerCare

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Q: QuestionShould Office 2016 be uninstalled before installing Microsoft 365? Will my current Word, Excel etc. files be affected?

Asked 3 years ago by Duke.

• A:Answer No, switching plans doesn't impact your Office apps and you don't need to reinstall them. For a full outline of information regarding the upgrade to your subscription and commonly asked questions, visit here: https://support.microsoft.com/en-us/office/switch-to-microsoft-365-family-or-microsoft-365-personal-3fcc1efc-2722-427f-8efa-db94b9b0a36b?wt.mc_id=o365_cons_ts_link&ui=en-us&rs=en-us&ad=us

  Answered 3 years ago by MicrosoftCustomerCare

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Q: Questionso after 15 months does it auto-renew $69.99 a year?

Asked 3 years ago by Alba.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer That is correct. The renewal price for your Microsoft 365 Personal subscription will be the same as the purchase price.

  Answered 3 years ago by MicrosoftCustomerCare

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Q: QuestionOrder #BBY01-806599834103 I called to cancel microsoft 365 this but I don't see a credit on my account. I did not download this program.

Asked 3 years ago by Anonymous.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer You should be contacting customer service with this information, not putting it in a customer question-and-answer about the product.

  Answered 3 years ago by Eric

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Q: QuestionWill this work with Windows 8.1?

Asked 3 years ago by Cleoroo.

• A:Answer Microsoft 365 Personal has been designed to work seamlessly with Windows 11, Windows 10, Windows 8.1, Windows Server 2019, and Windows Server 2016. For a full outline of system requirements and eligibility, visit here: https://www.microsoft.com/en-us/microsoft-365/microsoft-365-and-office-resources#coreui-heading-5dcqxz4

  Answered 3 years ago by MicrosoftCustomerCare

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Q: QuestionI have a subscription on my desktop that is coming up for renewal. I recently bought a laptop. How do I install it on that unit?

Asked 3 years ago by Jes.

• A:Answer Great question! You can update your host device at any time by simply reinstalling your software. Below is a link to helpful instructions and how-to information when downloading and installing on a new device. Find all you need, here: https://support.microsoft.com/en-us/office/download-and-install-or-reinstall-microsoft-365-or-office-2021-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658

  Answered 3 years ago by MicrosoftCustomerCare

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Q: QuestionIf I buy a chromebook and then I buy Microsoft 365. Can I put Microsoft 365 on the chromebook laptop?

Asked 3 years ago by Jimmy.

• A:Answer Users are unable to install the desktop PC or Mac versions of Microsoft 365 on a Chromebook. However, depending on your Chromebook, you may be able to install the Office mobile apps. Visit here for more information on device capability and installation: https://support.microsoft.com/en-us/office/how-to-access-microsoft-office-on-a-chromebook-32f14a23-2c1a-4579-b973-d4b1d78561ad?wt.mc_id=o365_cons_ts_link&ui=en-us&rs=en-us&ad=us

  Answered 3 years ago by MicrosoftCustomerCare

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Q: QuestionI bought my laptop online. Where can i retrieve my PRODUCT NUMBER? I want to install my Microsoft 365

Asked 3 years ago by CanCan.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer No bought in store

  Answered 3 years ago by RoniVerified Purchase

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Q: QuestionIs a relational database system, like Access, included in this software?

Asked 3 years ago by Eunice.

• A:Answer Yes, Microsoft Access is included with your new Microsoft 365 Personal subscription.

  Answered 3 years ago by MicrosoftCustomerCare

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Q: QuestionI need assistance in setting up my email in Outlook. I am running Windows 11 and need to set up my personal email as a POP/SMTP but when I set it up it defaults to IMAP. This does not work for me. Is there a number I can call for help?

Asked 3 years ago by Chuck.

• A:Answer For assistance in troubleshooting any issues with your Outlook account, we recommend visiting the following link, where we host helpful guides, and the FAQ answers you need to solve your issue. Find everything you need, here: https://support.microsoft.com/en-us/office/troubleshooting-outlook-email-setup-8da1fb2d-316b-4448-a7cd-f543dd083315

  Answered 3 years ago by MicrosoftCustomerCare

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Q: QuestionIs the Access app included in 365 Personal?

Asked 3 years ago by Zoom.

• A:Answer Yes, Microsoft Access is included with your new Microsoft 365 Personal subscription.

  Answered 3 years ago by MicrosoftCustomerCare

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Q: QuestionHave 2019 Home & Student purchased 2020; I was told I could purchase Outlook as an add-on. What happens if I purchase Office 365 for one year to clean up my Outlook files and then not renew. Will I B able to go back to 2019 Home & Student?

Asked 3 years ago by 1023Raven.

• A:Answer Call Microsoft. They have answered questions for me on multiple releases. I purchased Office 365 and license automatically updated on all devices based on my email address in account. Not sure if you could go back.

  Answered 3 years ago by Sal123Verified Purchase

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Q: QuestionIs Auto Renewal required in order to purchase 365 Personal ??

Asked 3 years ago by Percy.

• A:Answer Yes, an auto-renewal subscription is currently the only purchase structure available for Microsoft 365 Personal.

  Answered 3 years ago by MicrosoftCustomerCare

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