Questions & Answers

Q: Questionafter my one year subscription what does it cost

Asked 5 months ago by chrissy.

Q: QuestionWhat happens when I cancel my subscription? Do I still have the forms I created?

Asked 5 months ago by Mattie.

• A:Answer Yes

  Answered 5 months ago by CatherineG

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Q: QuestionWhat’s the return policy

Asked 5 months ago by Anonymous.

• A:Answer There is no return policy

  Answered 5 months ago by CatherineGVerified Purchase

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Q: QuestionI renewed my MS 365 subscription early with a purchase at Best Buy. I entered the "new" product key in microsoft website to activate. When will new product key appear in my Best Buy account? Product key in BB acct is good to July 2025. Should I cancel it?

Asked 5 months ago by MS365productkey.

• A:Answer No i did not enter the new product key because we were not sure the existing ms 365 would load properly on the new computer.

  Answered 5 months ago by TomJ

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Q: QuestionMy laptop came preloaded with a permanent version of Office 2019. Will the similar apps provided with 365 conflict, overwrite and/or delete my Office 2019? Or does it run independently? Thank you.

Asked 5 months ago by Joboo.

• A:Answer My advice - Keep your office 2019. The files are backward compatible, and unless you're at the super-expert level, you won't notice a difference. Office also probably includes more programs than Personal 365.

  Answered 3 months ago by KathyBVerified Purchase

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Q: QuestionHello I downloaded this software about two months ago. However my computer is acting up and I will need to buy a new computer. How can I continue to use my office software on the new computer? Would I need to purchase this again?

Asked 5 months ago by Software.

• A:Answer I have the product key for the software.

  Answered 5 months ago by EnockFVerified Purchase

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Q: QuestionI'm moving my programs from my old computer with PC Mover. Why would I need to buy a new MS-365?

Asked 6 months ago by maketime.

• A:Answer My old version is 2013 Office, which is 12 years old. It is time to move on to a better and newer tool. Better tool, better work.

  Answered 6 months ago by CKChVerified Purchase

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Q: QuestionWould I still have access to One Drive if I no longer subscribe to Microsoft 365?

Asked 6 months ago by bond.

• A:Answer Yes

  Answered 5 months ago by DeniseR

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Q: QuestionHow do I stop the renewal. I just got a bill for it

Asked 6 months ago by Anonymous.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer You need to call and they will take it off auto pay

  Answered 6 months ago by Linda

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Q: Questionwhere do i find key code my laptop is lock and it states from bitlocker recovery that i need a recobery code

Asked 6 months ago by sean.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer My mail

  Answered 6 months ago by JorgeV

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Q: QuestionHow do you install the microsoft 365 on your computer

Asked 6 months ago by Anonymous.

• A:Answer The information with the code should be in your receipt and/or email. Use that to set it up.

  Answered 6 months ago by AracelyVVerified Purchase

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Q: QuestionHow do I cancel auto renew?

Asked 7 months ago by Rapsak.

• A:Answer Go to subscribe page Sign it Manage Cancel subscription Easy

  Answered 6 months ago by AbolfazlN

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Q: QuestionIf I do not renew my subscription at the cost of $99/yr. will the programs still function thereafter? While I do use these programs, I am a senior citizen with limited income. Do you offer a senior discount?

Asked 7 months ago by mlp1.

• A:Answer No it doesn't offer señior discount but they also have monthly plans

  Answered 6 months ago by AlexandraN

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Q: Questionhow do i switch to iCloud storage from apple

Asked 8 months ago by maud.

This question was asked about the related product: Microsoft - 365 Personal, 1-year subscription, 1 PC/Mac (Product Key Card)

Q: QuestionIf I all ready have a Microsoft 365 subscription, can I just transfer it to the new computer?

Asked 8 months ago by Tom.

• A:Answer The one I have I can use it on up to 5 computers. If you have the one that is listed, you can sign up on multiple systems.

  Answered 8 months ago by AnonymousVerified Purchase

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Q: QuestionHow do I disable auto renew.

Asked 8 months ago by Anonymous.

• A:Answer I click on RENEW then on next screen, I click on NO. Yes, I have to do this with every return to keyboard. If you can disable permanently, let us know, please

  Answered 5 months ago by DixieH

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Q: QuestionOnce I purchase Microsoft 365 will I have access to PDF?

Asked 8 months ago by Sweetbaby58.

• A:Answer Word can save as pdf, but is not always a good reader of pdf. You'll want to download Adobe Acrobat for that.

  Answered 3 months ago by KathyBVerified Purchase

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Q: QuestionWhere is the product key located

Asked 8 months ago by Lovesherhubby.

• A:Answer Check on your receipt

  Answered 8 months ago by JamesS

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Q: Questionhow can i cancel this microsoft membership . i do not use it on this computer that I bought

Asked 8 months ago by e.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer I have no idea how to cancel the MS 365 subscription. I use it on this computer.

  Answered 8 months ago by OwneriPadVerified Purchase

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