Questions & Answers

Q: QuestionQ1: can one replace the battery? Q2: how to pair with a Samsung tablet (Android operating systems)

Asked 3 years ago by Gerd.

Q: QuestionCan I order these online?

Asked 3 years ago by Damon.

Q: QuestionDo these work for the iPhone 7 x?

Asked 9 years ago by Cat.

• A:Answer They should just fine. I am using them with my iPhone 6s+ with no issues.I know iPhone 7 still supports Bluetooth so you should have a problem.

  Answered 9 years ago by EdLeeJVerified Purchase

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Q: QuestionWhere do I get extra foams or plastic pads..

Asked 9 years ago by Polo.

Q: QuestionHi my husband is very hard of hearing, can he use these for watching television?

Asked 9 years ago by Anonymous.

• A:Answer Yes, the headphones can be used to watch TV.

  Answered 9 years ago by CommunityAnswer

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Q: QuestionMy earphones won't re-charge. They do work fine when hooked up to the re-charger, but won't charge.

Asked 9 years ago by Anonymous.

Q: QuestionI JUST purchased my headphones and I can't get them to come on. I charged them until I seen the blue light and when I unplugged them to use nothing. What should I do am I missing something?

Asked 9 years ago by frustrated47.

• A:Answer Hold the button down until blue light comes on

  Answered 9 years ago by MarkVerified Purchase

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Q: QuestionOne of the ear pads is now broken- and will not go back on the earphones- Can I get a replacement part?

Asked 9 years ago by Kinisirunner.

Q: QuestionCan the battery be replaced? Model # hpbt01.

Asked 9 years ago by larry.

Q: QuestionDo these pair with Samsung Galaxy S7 Gold? I have an older version I bought in 2012 and I am unable to pair it with the new phone. Is it just time to buy new headphones?

Asked 9 years ago by Staci.

• A:Answer Yes

  Answered 9 years ago by Markie

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Q: QuestionNew Unit works great while listening to music then a few songs later starts to rapidly cut in and out. Does this many times over an hour. Synced to my phone in my pocket. How do I fix or does it need to be returned?

Asked 9 years ago by John.

• A:Answer Wise for me in less in the sound improves on the product that this company offers I will switch over to on the products within Best Buy

  Answered 9 years ago by Doughboy84

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Q: QuestionHeadphones blink red when trying to chargeHeadphones died after use, turned them off & the tried to charge, instead of solid red they were blinking red. They wont charge. Can't turn them on to reset. Please help. They are my special needs son's & he can't live without them.

Asked 9 years ago by Tracy.

Q: QuestionMy headphones Bluetooth is not visible to any device i don't know why? i need help

Asked 9 years ago by Joaquin.

Q: QuestionIs there a way to connect the bluetooth headphones with a cable to music source that doesn't have bluetooth?

Asked 9 years ago by runno.

• A:Answer You should be able to. You can buy a Bluetooth adapter that allows you to connect non-Bluetooth enabled devices to a Bluetooth device.

  I would recommend:

  • 

    iSimple - BluJax 3.5mm Bluetooth Adapter - Black

    User rating, 3.79 out of 5 stars with 1367 reviews.

    (1,367)

  Answered 9 years ago by Iluvrice

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Q: QuestionIs this compatible with Windows 10?I'm not sure if I'm doing something wrong, I've held the button down until the light flashes red/blue as per the instructions & my computer, which is running Windows 10, keeps saying 'no device found'. Also, I was trying to connect with the device straight from the box, while it was charging. Does it make a difference whether or not it's fully charged? Thanks in advance for your help

Asked 9 years ago by KrisM.

• A:Answer Yes, the headphones are compatible with Windows 10.

  Answered 9 years ago by CommunityAnswer

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Q: QuestionCan you turn off the beeps and can you increase the bass?

Asked 9 years ago by April.

• A:Answer HEAD PHONES ONLY BEEP WITH TURN ON/OFF, WHEN SYNCED OR INCOMING PHONE CALL, NOT ANNOYING ITS A SOFTER NOISE THAN STANDARD SOUNDS. THE VOLUME MAY BE ADJUSTED BUT THAT IS ALL.

  Answered 9 years ago by ROSE

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Q: Questionwon't charge; plug them into USB charger and red light comes on but never changes to blue. I no longer have the original charger and USB cable - Could this be the problem?

Asked 9 years ago by JMWL.

• A:Answer Hi, we're sorry to hear that your wireless headphones are no longer charging, while not having the original charger may be an issue, further testing must be done. Therefore, feel free to contact our product specialists for assistance with troubleshooting and warranty evaluation. They can be reached by phone at 1-800-499-3402 any day between 8am and 9pm CST. Regards, Daniel T. - Modal Support

  Answered 9 years ago by Modal Customer Support

  
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Q: QuestionThe enclosed info says owner's manual online. Where do I find it?

Asked 9 years ago by Leggy38.

• A:Answer Hi! The manual for your bluetooth headphones can be found at the following link: http://storage.bestbuy.com/pacsales/resources/exclusive_brands/modal/PDF/MD-HPBT01_Bluetooth-Stereo-Headset-User-Guide_English.pdf take care! Daniel T. - Modal Support

  Answered 9 years ago by Modal Customer Support

  
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Q: Questionhows the bass sound like

Asked 9 years ago by brianbee.

• A:Answer Excellent bass response for this product. Deep Base, full sound.

  Answered 9 years ago by hoop

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