Questions & Answers
Page Showing 21-37 of 37 questions
Q: QuestionHi How long does the charge holds?
Asked by Kristina.
- A:Answer I'd say about 10hrs on average.
Answered by elmack
Q: QuestionCan this watch send and receive texts?
Asked by SF.
- A:Answer Yes it Does and has emojis as well which my son been playing with it , you can record voice message too
Answered by Kayla
Q: QuestionSince this has an AT&T sim, can we add to our AT&T plan? If I looked correctly, the unlimited plan is pricey for a kids watch, but AT&T's plan discount for first responders and are $10 for unlimited. Thanks.
Asked by Inquiring.
- A:Answer Good luck getting the watch to work. It will randomly generate a number when activating the SIM. The number will likely be blocked by most receiving phones as a spam call. And this is all IF you get it to work. Tech support isn’t live, and email only. Also, you can’t buy extra watch bands or chargers. Garbage product
Answered by Disappointed
Q: QuestionDoes the Moochies Smartwatch have a fitness tracker on it
Asked by Trish.
- A:Answer It has a step tracker! It shows all the steps on the watch and in the MyMoochies app
Answered by Sarah
Q: QuestionDoes these watches have to be charged if so does the charging come with it
Asked by Mek.
- A:Answer Hi Mek, thank you so much for your query. A charger cable already comes included when you purchase a Moochies. We recommend your Moochies to be charged every night, overnight for 10 hours+. Hope this helps and if you have any other queries please do not hesitate to let us know. Many thanks! - Moochies Team
Answered by Moochies
Q: QuestionCan they send and receive text
Asked by GM.
- A:Answer Hi GM, thank you so much for your query. Our Moochies watches can receive text messages via the MyMoochies App from the main administrator and from contacts that the main administrator has given access to send text messages via the MyMoochies App to the Moochies. However, our Moochies watches cannot send text message, but they can send emojis, as well as photo messages/voice messages, and these require data. The reason why we have not applied texting from the watch to the phone is because some customers and their little ones found the watch screen way too small to type on it, hence why you can only send photos and voice messages where your little ones have more freedom to physically say more vocally via voice recording themselves. Hope this helps and if you have any other queries please do not hesitate to let us know. Many thanks! - Moochies Team
Answered by Moochies
Q: QuestionCan we use if we have Xfinity for our service?
Asked by Beth.
- A:Answer Hi Beth! Our Moochies watches are locked to our built-in SIM which runs off the 4G AT&T network, so you will not be able to use a different network SIM inside the Moochies, as you will need to activate and purchase one of our SIM plans which runs off the 4G AT&T network. Hope this helps and if you have any other queries please do not hesitate to let us know. Many thanks! - Moochies Team
Answered by Moochies
Q: QuestionCan you use this with app to realtime GPS track your child? Can you download aps/games for a kid to play?
Asked by Skipper1613.
- A:Answer It has GPS installed to track location as well as to set Safezone , no you cant download any app or games
Answered by jill
Q: QuestionDoes this smart watch come with a charger or is it a separate purchase?
Asked by Lourdes.
- A:Answer It Comes with a USB charger
Answered by jill
Q: QuestionIs this watch compatible with Verizon Wireless service? Thank you.
Asked by Mushi735.
- A:Answer Hi there! Our Moochies watches are locked with a built-in AT&T 4G SIM card. Hope this helps! Many thanks! - Moochies Team
Answered by Moochies
Q: QuestionCan this phone be hooked up through Verizon?
Asked by Anonymous.
- A:Answer Hi there! Our Moochies watches are locked with built-in 4G AT&T SIM cards. Hope this helps! Many thanks! - Moochies Team
Answered by Moochies
Q: Questiondo I need a phone plan. if so, does it work well with Verizon?
Asked by moo.
- A:Answer Moochies has their own service that piggie backs off of a current network. I don't know who's network it is though.
Answered by elmack
Q: QuestionHow does this work? I have an android on T-Mobile. Does it use my data? Do I have to register it with T-Mobile in order to use it?
Asked by Anonymous.
- A:Answer No you have to log into the Moochie website and select one of their plans, which are terrible.
Answered by Crystal
Q: QuestionDo I have to pay $10 for the activation fee once or monthly?
Asked by Fareshta.
- A:Answer I don't think that is any activation fee , the monthly is for Sim to make calls and receive calls though
Answered by jill
Q: QuestionWhere is the claim code located for the device?
Asked by Mommabear.
- A:Answer Honestly, I have no idea. I couldn’t even get the stupid watch to show me the QR code to get it registered and paired to the app. I got annoyed and boxed it back up and returned it. It was so frustrating to try to set up. And then I found out you have to have a plan for it and internet, when the freakin description stated you did not need either for the watch to work. Lies. My advice? Return it and just get your child a cheap cell phone and add that to your plan for $10 extra a month. Easier all around.
Answered by DisappointedbyMoochies
Q: QuestionMy Moochies watch cannot make or receive phone calls.
Asked by Anonymous.
- A:Answer I have mine working with no issue , maybe call their customer service ?
Answered by Lauren
Page 2, Showing 21-37 of 37 questions
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