Main Content

Questions & Answers

Your price for this item is $286.62
The comparable value price is $299.99
Page Showing 1-20 of 103 questions
  • QuestionHow many esim's can this phone store and manage ? Can i store multiple esims without having to continuously delete the one I am using ? Using for travel can I have one esim and one physical sim active at the same time, one for calls one for data ?

    Asked by Java62.

    • Answer Hi Java62, Thank you for your inquiry. The Moto G Power 5G 2024 phone supports 1 physical Nano SIM and 1 eSIM. You can store multiple eSIM profiles on the device, but only one eSIM profile can be active at a time alongside the physical SIM. For travel purposes, you can indeed have one physical SIM and one eSIM active simultaneously. This allows you to use one SIM for calls and the other for data, or any combination that suits your needs. You can check this link for the phone specification here: https://www.motorola.com/us/smartphones-moto-g-power-5g-gen-2/p?skuId=1072. -Mitch

      Answered by Motorola Customer Care

  • QuestionDoes the Motorola G 5G or power include the charging block?

    Asked by CV.

    • Answer Hi CV, Thank you for your inquiry. The Moto G Power 5G 2024 phone includes a USB Type-C cable in the box, but the charging block (power adapter) is sold separately. You can use any compatible USB-C power adapter for charging. -Mitch

      Answered by Motorola Customer Care

  • QuestionIam not upon all electronics. Iam a senior citizen but I do need a cell phone to communicate with my family. Only use phone for calls. texting and pictures. Had a "smart phone" that was smarter than me. Will this accommodate my needs?

    Asked by Gloria.

    • Answer Thank you for reaching out, Gloria. We completely understand your situation and we're here to help. The Moto G Power 5G 2024 phone could be a great fit for your needs. While it is a smartphone with many features, it is also user-friendly and can be customized to suit your preferences. You can visit the link for the phone specifications here: https://www.motorola.com/us/smartphones-moto-g-power-5g-gen-2/p?skuId=1072. -Mitch

      Answered by Motorola Customer Care

  • QuestionIs the sound any better on the new Motorola Moto G power 2024? The sound on the Motorola Moto G power 2021 that I have is so tinny that it's unpleasant to listen to music on it. Does music sound any better played on the new Motorola Moto G power 2024?

    Asked by Libby1203.

    • Answer Thank you for expressing an interest in our product, Libby1203. Moto G Power 5G 2024 offers superior sound quality, making it an excellent choice for those who prioritize audio performance in their mobile devices. The Moto G Power 5G 2024 is equipped with large stereo speakers that deliver enhanced clarity. You can enjoy your favorite content at higher volumes without sacrificing sound quality. The combination of large stereo speakers and advanced audio technology ensures that sound remains clear and crisp even at louder volumes, enhancing your listening experience.The inclusion of multidimensional Dolby Atmos sound technology further elevates the audio experience on the Moto G Power 5G 2024. Dolby Atmos creates a more immersive audio environment by adding height to the soundstage, allowing you to perceive sound as coming from all directions. This means you'll experience new levels of detail and immersion in your favorite content, whether you're listening to music, watching movies, or playing games. You can check this link for the phone's specifications here: https://www.motorola.com/us/smartphones-moto-g-power-5g-gen-2/p?skuId=1072. -Mitch

      Answered by Motorola Customer Care

  • QuestionDoes this phone support two physical SIMs?

    Asked by 11355.

    • Answer No. One physical and one esim.

      Answered by NasirA

  • QuestionHow much RAM? 4Gb, 6Gb, 8Gb? Thank you

    Asked by Vik.

    • Answer 8

      Answered by Anonymous

  • QuestionI just got my phone two days ago. The specifications state a long lasting battery. It's lasting about a day. Is this normal?

    Asked by Anonymous.

    • Answer Turn off battery saver then fully charge it. Battery saver limits it's capacity to charge and the phone won't hold a charge as long.

      Answered by AjY1

  • QuestionI have a regular (not nano) sim card that needs to use in a new phone, will Motorola Moto G Power 2024 5G 128GB (Unlocked) in Midnight Blue work for it?

    Asked by Camp.

    • Answer Thank you for your inquiry, Camp. The Moto G Power 5G 2024 phone supports a nano SIM card. If your current SIM card is a different size, you may need to get a new nano-SIM from your carrier. We recommend checking with your mobile service provider to ensure compatibility. -Mitch

      Answered by Motorola Customer Care

  • QuestionHi does this phone still work on 4G LTE also? Our 5G service is spotty in our area. Thank you!

    Asked by MissHolly24.

    • Answer Thank you for your inquiry. Yes, the Moto G Power (2024) supports both 4G LTE and 5G, so you can still use 4G LTE if 5G service is spotty in your area. The phone will automatically switch to 4G LTE when 5G coverage isn't available, ensuring you can stay connected. Let me know if you need any other information! -Aria

      Answered by Motorola Customer Care

  • QuestionIs the phone capable of handling 2 physical sim cards along with a micro sd card?

    Asked by gbella.

    • Answer Hi Gbella, Thank you for your inquiry about the Moto G Power 5G 2024 phone. This model supports a Dual SIM setup with one physical Nano SIM and an eSIM. Additionally, it can accommodate a microSD card for expanded storage. Unfortunately, it does not support two physical SIM cards simultaneously. You can also check the link for the phone specifications here: https://www.motorola.com/us/smartphones-moto-g-power-5g-gen-2/p?skuId=1072. -Mitch

      Answered by Motorola Customer Care

  • QuestionCan you do tap to pay using phone

    Asked by Nuggetz.

    • Answer Yes. There is an option for this. During set up it will prompt you.

      Answered by JonathonO

  • QuestionWill this phone work on Spectrum Mobile?

    Asked by Anonymous.

    • Answer Yes

      Answered by MatthewM

  • Questiondoes the moto g power 2024 5G have moto actions?

    Asked by jpeepaw.

    • Answer yes

      Answered by AjY1

  • QuestionIs this phone capable of doing long-scroll screenshot like the G Power 2020 model?

    Asked by Ian.

    • Answer Hi Ian, Thank you for reaching out to us. Yes, the Moto G Power 5G 2024 phone is capable of taking long-scroll screenshots. To assist you in capturing these screenshots, please refer to the step-by-step guide provided in the following link: https://help.motorola.com/hc/3509/14/na/en-us/index.html?t=CGd0e354&utm_source=help-motorola-com&utm_medium=forum-social&utm_campaign=device-help. -Mitch

      Answered by Motorola Customer Care

  • QuestionIs this phone Motorola g 2024 5g 128 GB hearing aide compatible

    Asked by Waycon.

    • Answer Thank you for reaching out, Waycon! According to our hearing aid compatibility chart, the Motorola G Power 5G 2024 is indeed compatible. You can find more details on our official website here. https://www.motorola.com/us/about/hearing-aid-compatibility-us. If you have any further questions or need assistance, feel free to ask! -Elle

      Answered by Motorola Customer Care

  • QuestionDoes it include a charger and case like other Motorola models?

    Asked by Cristina.

    • Answer No. Only a USB-C to USB-C cable and SIM tool, nothing else

      Answered by MandKArms

  • QuestionDoes this phone support wifi calling?

    Asked by Franz.

    • Answer Hi Franz, Thank you for your interest in our product. Yes, the Moto G Power 5G 2024 phone does support Wi-Fi calling. However, this feature is carrier-dependent. We suggest contacting your preferred carrier to confirm if they'll support this feature on this device. You can check this link to see all compatible carriers that support Wi-Fi calling features: https://www.motorola.com/us/smartphones-moto-g-power-5g-gen-2/p?skuId=1072. -Mitch

      Answered by Motorola Customer Care

  • QuestionWill this phone accept eSIM from Airalo that’s has international plans

    Asked by Pacman.

    • Answer Thank you for your inquiry, Pacman. Our phones are designed to work in many countries while traveling, but we cannot guarantee that all network features or services will be supported everywhere. Compatibility can vary depending on the mobile service provider and the specific eSIM plan. For your Moto G Power 5G (2024), you can try activating an eSIM from Airalo, but we recommend confirming with Airalo and your mobile service provider first to ensure the eSIM and international plan you choose are supported by the device and expected to work in the regions you plan to use it. Please note that we do not recommend purchasing a phone in one region for ongoing use in another, as Motorola phones are covered under warranty only in the country or region where they are intended for sale. -Mitch

      Answered by Motorola Customer Care

  • Questiondoes it support wireless charging

    Asked by davey.

    • Answer Hi Davey, Thank you for expressing an interest in our product. Yes, the Moto G Power 5G 2024 phone does support wireless charging up to 15 W with any compatible Qi-certified wireless charger (sold separately). This allows you to charge the phone wirelessly without a cable, and the charging speed can reach up to 15 W under ideal conditions. You can check the phone specification here: https://en-us.support.motorola.com/app/answers/detail/a_id/178714/~/specifications---moto-g-power-5g---2024. -Mitch

      Answered by Motorola Customer Care

  • QuestionCan this phone work with local carriers in West Africa?

    Asked by T.

    • Answer Yes. It worked perfectly well

      Answered by MalachyN