Questions & Answers

Q: QuestionMy son wants a gaming laptop so he can play Blades & Sorcery and other VR games. Is this computer capable of smoothly playing Blades & Sorcery and popular VR games?

Asked 4 years ago by CluelessDad.

• A:Answer Due to only having 4GB VRAM on the GPU (graphic procesor unit) it may not be as good for those games. You need to look for GPU's with 6GB VRAM, they cost a little bit more. Hope this help :)

  Answered 4 years ago by RorigoHT

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Q: QuestionDo I get an international warranty with this laptop? And if I travel to Sri Lanka after purchasing this, could I still be able to claim warranty from there if something happens?

Asked 2 years ago by Movindu.

• A:Answer Yes, the Sword 15 is sold with a one year international warranty that is valid in Sri Lanka.

  Answered 2 years ago by Geno

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Q: QuestionDoes this laptop come with windows installed? And would it work well if I play Maplestory and League of legends?

Asked 3 years ago by MinsungJ.

• A:Answer Mine came with Windows 10 installed, and once the laptop was done updating it offered me a free upgrade to Windows 11. I’ve played all the Borderlands games on it, Valheim, Lost Ark, and Final Fantasy 14 at max performance. The only game that gave me a warning was Lost Ark, saying that my RAM usage was high. Even then I didn’t notice any real difference in the machine performance. It should run Maple Story fine, but I don’t know enough about LoL to say if it will run it. If it’s comparable to the games I listed in CPU usage though then it should be fine.

  Answered 3 years ago by EricVerified Purchase

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Q: QuestionDoes this laptop have a USB and HDMI port?

Asked 3 years ago by Mochi.

• A:Answer Yes, the Sword 15 is equipped with a USB and HDMI port.

  Answered 3 years ago by Geno

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Q: QuestionIs it open box? (899.99$)

Asked 3 years ago by HT.

• A:Answer This item listing is for a brand new Sword 15 A11UD-001.

  Answered 3 years ago by Geno

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Q: QuestionDoes this laptop have thunderbolt 4?

Asked 3 years ago by Ken.

• A:Answer No, the Sword 15 is not equipped with a Thunderbolt 4 port.

  Answered 3 years ago by Geno

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Q: QuestionCan I add another SSD to the laptop to increase storage, or do I have to replace the 512GB SSD? Also what kind of 8GB ram should I add to the laptop?

Asked 3 years ago by Don.

• A:Answer Yes you can add an SSD or an HDD as long as it is a 2.5 inch drive. Pre-installed 512gb Storage is a NVMe M.2 gen 3. DDR4 RAM at 3200Mhz is recommended for this laptop with a max of 64gb of ram. I use 32gb and it runs like a dream.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionDoes it come with two 4GB Ram or with one 8GB Ram?

Asked 3 years ago by EGuitarr.

• A:Answer It comes with one 8GB RAM DIMM chip. I separately purchased an 8GB RAM DIMM chip and installed it so my system now totals 16 GB RAM

  Answered 3 years ago by AnonymousVerified Purchase

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Q: Questionis there anyway to run dual monitors on this laptop?

Asked 3 years ago by nick.

• A:Answer The Sword 15 does not support more than one external monitor.

  Answered 3 years ago by Geno

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Q: QuestionDoes the speed and performance of this msi Sword 15 Core i7-11800H RTX 3050ti 16GB RAM good for professional video editing and adbe programs For starting a YouTube content creation channel.

Asked 3 years ago by Mike.

• A:Answer In the current configuration out of the box, the Sword 15 would not be suitable for video editing and adobe products due to the limited memory. You can upgrade the memory and storage to the Sword 15, so there are upgrade paths available.

  Answered 3 years ago by Geno

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Q: Questionwill this laptop be able to run most games on steam for example, gmod?

Asked 4 years ago by Allen.

• A:Answer The Sword 15 is capable of running GMOD.

  Answered 4 years ago by Geno

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Q: QuestionIs the Corsair Vengeance LPX 8GB (1x8GB) DDR4 3200 (PC4-25600) C16 RAM compatible with this?

Asked 4 years ago by Manish.

• A:Answer Yes, the Sword 15 is compatible with that memory.

  Answered 4 years ago by Geno

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Q: Questioncan we claim or buy warrenty in india for this product

Asked 4 years ago by sreevatsav.

• A:Answer The India region does not qualify for the Global warranty. Please contact your regions Service/RMA department to request for more details in regards to warranty services.

  Answered 4 years ago by Geno

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Q: QuestionWhat is the capacity upgrade of the included 512 gb ssd slot. How much ram can you upgrade to? Can you put two 2 terabyte sds in it?

Asked 4 years ago by Ty.

• A:Answer Yes, you can put up to a single sided TB NVMe Gen3 device in the Sword 15 laptop. The memory can be upgraded to a maximum of 64GBs of DDR4-3200 so-dimm memory.

  Answered 4 years ago by Geno

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Q: QuestionThe 8GB ram that is being provided, is that on a single slot while the other one is empty or is that divided into two slots of 4GB each??

Asked 4 years ago by NewtoOnePlus.

• A:Answer The Sword 15 comes equipped with one 8GB stick of memory.

  Answered 4 years ago by Geno

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Q: QuestionCan I add another hdd storage?

Asked 4 years ago by Anonymous.

• A:Answer The Sword 15 only has one M.2 slot, so unfortunately you cannot add another drive.

  Answered 4 years ago by Geno

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Q: QuestionWhen will this laptop be available for purchase again? Thank you for your time.

Asked 1 year ago by Bossysaucey1106.

Q: QuestionCan this model support ddr5?

Asked 2 years ago by Issa5.

• A:Answer The Sword 15 A11UD supports DDR4 memory only.

  Answered 2 years ago by Geno

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Q: QuestionWhere can I buy a new charger port to fix mine on this computer? Can’t find the right one

Asked 2 years ago by Ron.