Questions & Answers

Q: QuestionCan Google "on hub" routerbe used as a mesh point for Nest router?

Asked 6 years ago by bspill.

This question was asked about the related product: Nest Wifi - Mesh Router (AC2200) and 1 point with Google Assistant - 2 pack - Snow

• A:Answer OnHub isn't compatible with Google Nest WiFi to be used as a mesh point, but you can put OnHub in bridge mode and then wire Nest WiFi router to it via Ethernet and then connect your wireless Nest WiFi points to Nest WiFi router to form your mesh Wi-Fi network. You setup should look like below: Modem --> OnHub (In Bridge Mode) --> Nest WiFi router --> Nest WiFi points

  Answered 6 years ago by Nest Support

  
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Q: QuestionDoes this set replace my gfrg200 router, or is it an add-on?

Asked 6 years ago by Router.

• A:Answer Nest WiFi router requires to be connected to a modem with working internet and your Google Fiber Network Box is a modem/router combo. We recommend setting up Nest WiFi router as your primary router for strong and reliable Wi-Fi distribution. If you just hard-wire Nest WiFi router to the Network Box, you will have 2 routers with each distributing its own private network which can be an issue for online gaming and port forwarding. This is called Double NAT and you can avoid it by turning off the Wi-Fi functionality of Network Box or putting in it in bridge mode. You can learn more about bridge mode here: https://support.google.com/wifi/answer/6240987

  Answered 6 years ago by Nest Support

  
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Q: QuestionDoes this work when your only internet connection is a mobile hotspot?

Asked 6 years ago by meldajoy.

This question was asked about the related product: Nest Wifi - Mesh Router (AC2200) and 1 point with Google Assistant - 2 pack - Snow

• A:Answer No, Google Nest WiFi router needs to be connected to a modem to get internet connection from your broadband internet provider.

  Answered 6 years ago by Nest Support

  
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Q: Questiondoes it play music like alexa and does this gives assistance about the information we asked ?

Asked 6 years ago by sri.

• A:Answer Yes it does, it's a fully featured Google home along woth being a mesh network router

  Answered 6 years ago by PsunexusVerified Purchase

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Q: QuestionCan I use with UK 220V input ??

Asked 6 years ago by joun1258.

• A:Answer Yes, the power input range for Nest WiFi is 100V - 240V. So any input level within this range should work.

  Answered 6 years ago by Nest Support

  
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Q: QuestionDoes the router have an Ethernet port to hook a tv into?

Asked 6 years ago by JoeC.

• A:Answer Yes, Google Nest WiFi router has 2 Gigabit Ethernet ports (LAN and WAN). You can connect your TV to the LAN port of the router.

  Answered 6 years ago by Nest Support

  
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Q: QuestionI have Spectrum Cable service and wonder if Google Wifi could replace my current modern/router. Thanks.

Asked 6 years ago by Robert.

This question was asked about the related product: Nest Wifi - Mesh Router (AC2200) and 1 point with Google Assistant - 2 pack - Snow

• A:Answer Google Nest WiFi requires to be connected to a modem via Ethernet to function as your primary router. Since you have a modem/router combo, you would need to put your combo in bridge mode or disable its Wi-Fi functionality.

  Answered 6 years ago by Nest Support

  
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Q: QuestionIf this will cover 5,400 sq/ft and your home is only 2,500 sq/ft, then will this cover 2,900 sq/ft outside?

Asked 6 years ago by Mike.

• A:Answer Ideally, 1 Nest WiFi router and 2 Nest WiFi points can cover up to 5,400 sq.ft. which should be enough to cover your home. But, keep in mind that the layout of your home and other obstructions like furniture may affect the total coverage.

  Answered 6 years ago by Nest Support

  
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Q: QuestionI already have a Verizon Fios Router. Can I use the Google Nest Router as a Point? Or do I need to only use the Google router as my router (and basically replace the Verizon Fios router).

Asked 6 years ago by GoogleNestRouterVerizonFiosRouter.

This question was asked about the related product: Nest Wifi - Mesh Router (AC2200) and 1 point with Google Assistant - 2 pack - Snow

• A:Answer Nest WiFi router would not work as a point since connecting it to your existing router (3rd party router) would cause it to create its own private network within your Wi-Fi network which may be an issue with online gaming and port forwarding. We recommend setting up Nest WiFi router as your primary router wired to your modem, then connect Nest WiFi points if you'd like to extend your Wi-Fi coverage and enjoy the Google Assistant-enabled speakers. You can also keep your current router and use it as a switch in a downstream from Nest WiFi router.

  Answered 6 years ago by Nest Support

  
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Q: QuestionI have a 2400 Sq ft home, will I need more than one addon ?

Asked 6 years ago by John.

• A:Answer Generally, 1 Nest WiFi router and 1 Nest WiFi point can cover up to 3,800 sq.ft. which should be enough to cover your home. However, the layout of your home and other obstructions like furniture may affect the total coverage. We recommend placing Nest WiFi point no more than 2 rooms away from Nest WiFi router.

  Answered 6 years ago by Nest Support

  
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Q: QuestionWe have an Apple time machine that serves as our home wifi router We are looking for a boost system that has both controls (have 3 kids) but to strengthen the signal to 3 laptops, phones, tv’s Does this package compliment the existing apple device? Ty

Asked 6 years ago by CTK.

• A:Answer I WOULD RECOMMEND MAKING THIS THE MAIN NETWORK AND HAVING THE APPLE TIME MACHINE EXTEND THIS NETWORK.

  Answered 5 years ago by nss5199Verified Purchase

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Q: QuestionWhat do I need if using Spectrum router and modem now to get the fastest connection? Will replacing just the router give me faster speeds I need? I have connection problems in various spots through out my home.

Asked 6 years ago by Pkinilm.

• A:Answer Google Nest WiFi can help deliver faster and larger Wi-Fi coverage throughout your home depending on the capacity of your network plan with your service provider. Google Nest WiFi router is capable of delivering up to 1 Gigabit internet, and you can set it up as your primary router by connecting it directly to your modem via the Ethernet port.

  Answered 6 years ago by Nest Support

  
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Q: QuestionHow many devices can I connect? Right now I have Askey RAC2V1K from spectrum; it drops devices off the network. I have 2 tablets, 1 ps4, 5 phones, 12 lights, 4 computers, 3 Samsung watch, 1 smart TV, 1 switch, 2 DS. And 400mgbs. Any recommendations

Asked 6 years ago by Yoshy.

This question was asked about the related product: Nest Wifi - Mesh Router (AC2200) and 1 point with Google Assistant - 2 pack - Snow

• A:Answer Each Google Nest WiFi router or point can handle up to 100 connected devices. However, the Wi-Fi strength and reliability may vary depending on your internet package and usage.

  Answered 6 years ago by Nest Support

  
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Q: QuestionI need a modem to use with the Google Wifi. NETGEAR - 32 x 8 DOCSIS 3.1 Cable Modem work? I have spectrum and the tech said my speed is almost one gig. I currently have a Motorola MG 7700 but he said since it is only DOCSIS 3.0 it's slowing me down

Asked 6 years ago by Steve.

• A:Answer Google Nest WiFi works with most ISP provided internet options including fiber internet and it works with most modems or router/modem combos. Google Nest WiFi router has 2 Gigabit Ethernet ports (WAN and LAN) to support speeds up to 1 Gigabit.

  Answered 6 years ago by Nest Support

  
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Q: QuestionDoes the Circle by Disney work with the Google WiFi? Or are there built-in parental controls with the same capability as the Circle.

Asked 6 years ago by LP.

• A:Answer Google Nest WiFi is compatible with Circle by Disney. Google Nest WiFi also has the feature Family Wi-Fi that helps you manage your family's screen time. You can find further details here : https://support.google.com/wifi/answer/7506043

  Answered 6 years ago by Nest Support

  
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Q: QuestionWhat is installation charge? Also I have geek squad protection, does that cover installation?

Asked 6 years ago by Falcon70.

• A:Answer You can easily do it yourself - no installation required

  Answered 5 years ago by kgp617

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Q: QuestionHello , I’m switching to fiber optics is this a good option ?

Asked 6 years ago by Gb.

• A:Answer Assuming your fiber connects to a router i.e. cable, that connects your home with RG6 you can connect the Nest Mesh wifi router. It's a good choice as it is a fast wifi.

  Answered 6 years ago by NESTerVerified Purchase

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Q: QuestionI have a Netgear AC1900 Wifi Modem. Will I need the modem with this wifi system?

Asked 6 years ago by lrwoodfork.

• A:Answer Yes you need a modem with this system. But you will need to turn the Wifi part of your modem combo off. It may create issues with the Nest wifi

  Answered 6 years ago by Supertrucker

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Q: QuestionI just purchased a Sony Bravia X850G -- which, according to the specs, is compatible with Google Assistant. Will my Google Nest mesh system allow me to control the TV through voice commands? I'm assuming there is a pairing operation that I must set up

Asked 6 years ago by sr33.

• A:Answer Yes, you can. Once you set up your Nest Wifi router and points correctly, you can follow the instructions in the following support article to set up your TV's Google Assistant : https://support.google.com/assistant/answer/7541014

  Answered 6 years ago by Nest Support

  
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