Questions & Answers

Q: QuestionWhat is the field of view of this dash cam?

• A:Answer This dash cam has a 140-degree field of view.

Q: QuestionHow is the dash cam powered?

• A:Answer The dash cam receives power from the vehicle's battery.

Q: QuestionDoes this dash cam have a screen?

• A:Answer No, this dash cam does not have a built-in screen.

Q: QuestionDoes this dash cam come with a mount?

• A:Answer Yes, the dash cam includes an adhesive mount for easy installation.

Q: QuestionDoes this dash cam have night vision?

• A:Answer Yes, this dash cam comes equipped with night vision for clear recordings in low-light conditions.

Q: QuestionWill this drain my car battery and what’s the monthly fee for service

Asked 2 years ago by Anonymous.

• A:Answer They claim that it has protections built in to avoid draining your car's battery while parked. There is also a setting for the voltage of the 12V battery below which the camera will stop drawing power. As for the monthly service fees; they currently have published a list of 3 subscription tiers. Go https://nextbase.com/smart-dash-cams/iq-smart-dash-cam/ and scroll down to the chart.

  Answered 2 years ago by gadgeTT

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Q: QuestionIs this expandable to add a rear / dome camera ?

Asked 2 years ago by BGCW.

• A:Answer Hello, yes you are able to add the iQ rear camera to your front facing iQ dash cam. However, our series 2 rear window camera will not work with the iQ. Please let us know if you have any further questions at [email protected].

  Answered 2 years ago by Nextbase

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Q: QuestionDoes it have motion sensor when it’s park mode ?

Asked 2 years ago by J.

• A:Answer Hello! Yes, it has a feature called Smart Sense Parking. It is a built-in proximity sensing Spatial Awareness feature to monitor movement around your car, expertly detecting potential threats. If you have any other questions about Smart Sense Parking or the iQ in general, please don't hesitate to reach out to our support team at [email protected]

  Answered 2 years ago by Nextbase

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Q: QuestionJust purchased a next base iQ 4K car cam,was told at retail outlet the box contained what I needed for front& rear coverage , before I tear into the box,is that true or do I need to purchase another piece of equipment?

Asked 2 years ago by Nick.

• A:Answer You need to purchase a plan, customer service support is the worst. Buy a different camera

  Answered 1 year ago by badcustomerservice

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Q: QuestionHi, I am in the USA and planning to take my device to Kerala, India, for a vacation. Will the "Protect Plus" plan and 4G connection work there? I also noticed many reviews commenting on the software issues of the rear camera. What is the status now?

Asked 2 years ago by Saji.

• A:Answer Hello, Thank you for your question. Unfortunately the iQ will only work in the region it was purchased I'm afraid. The rear camera has had several recent firmware updates which has solved the issues that we were seeing. If we can be of any further assistance, please contact us on [email protected] Regards The Nextbase Review Team

  Answered 2 years ago by Nextbase

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Q: QuestionWill the work in Liberia, West Africa?

Asked 6 months ago by Thomas.

• A:Answer Hello Thomas, Thank you for your question! I'm afraid not. We don't have a 4G provider in Liberia, West Africa at the moment. Please stay alert to our future updates. Let us know if there's anything else we can help with. -The Nextbase Reviews Team

  Answered 6 months ago by Nextbase

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Q: QuestionWhat is maximum size of Sd card

Asked 7 months ago by pbradbury61.

• A:Answer Hello, Thank you for reaching out! With the IQ4K dashcam you can use any of our Nextbase SD cards available, they are all compatible with the model, from the 32GB to the 256GB. Let us know if you have any other question! - The Nextbase Reviews Team

  Answered 7 months ago by Nextbase

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Q: QuestionWhere can I get more adhesive to remount my dash cam if I replace my windshield?

Asked 8 months ago by Rose.

• A:Answer Hello Rose, Thank you for reaching out. You can find spare parts, such as adhesive pads, on our website at https://nextbase.com/accessories-parts/. If the item is out of stock, don't hesitate to get in touch with our support team at [email protected] for assistance. Thank you! -The Nextbase Reviews Team

  Answered 8 months ago by Nextbase

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Q: QuestionIf someone breaks into my car and they steal the camera can I still access the video?

Asked 10 months ago by momma.

• A:Answer Yes because everything is saved to the cloud!

  Answered 9 months ago by user279308Verified Purchase

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Q: QuestionDOES this have telemetry?

Asked 1 year ago by KAMEO.

• A:Answer Yes, it provides very detailed telemetry.

  Answered 1 year ago by jjc250

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Q: QuestionNextbase IQ 4k How to turn off led light ?

Asked 1 year ago by Ayam.

• A:Answer Hello Adam, Thank you for reaching out! Unfortunately, the LED light on the Nextbase IQ 4K camera cannot be turned off, as it's designed to indicate the camera's recording status and ensure it's functioning properly. If you have any other questions or need assistance with your camera, feel free to reach out to us – we’re always here to help! -The Nextbase Reviews Team

  Answered 1 year ago by Nextbase

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Q: QuestionDo I need 2 subscriptions if I have 2 Iq cameras , one in my car and one in wife’s car

Asked 1 year ago by JC.

• A:Answer Yes each will need a subscription, 2 separate sim cards

  Answered 11 months ago by PaulC

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Q: QuestionHello what is the capacity of heat or cold can this device withstand in the car?

Asked 1 year ago by Nextbase.

• A:Answer Hello, Thank you for your question. The IQ has been tested to operate between -35 ºF and 122 ºF. Please feel free to contact us should you need any further information: [email protected] The Nextbase Review Team

  Answered 1 year ago by Nextbase

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Q: QuestionCan I sync my android phone to the app and can wife sync her iPhone to the app so that we both have access to dashcam data?

Asked 2 years ago by JohnS.

• A:Answer Hello, Thank you for your question. The Dash Cam can be managed by only one account and paired with one phone. However, you can share live access and information with your chosen contacts through the app. Please feel free to email us if you need more information: [email protected] The Nextbase Review Team

  Answered 2 years ago by Nextbase

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