Questions & Answers

Q: QuestionWhat is the maximum distance for night vision on these cameras?

• A:Answer These cameras have full-color night vision up to 100 ft.

Q: QuestionDoes this security system require a subscription?

• A:Answer No, this system is a one-time purchase and there are no hidden costs or fees.

Q: QuestionWhat is the field of view for the cameras?

• A:Answer The cameras have a field of view of 80 degrees.

Q: QuestionHow many cameras can this system support?

• A:Answer This Night Owl security system can support up to 10 cameras.

Q: QuestionDoes the system have two-way audio?

• A:Answer Yes, the security system has two-way audio, allowing you to listen and talk through the cameras.

Q: QuestionWhere is the recording data stored?

• A:Answer All recordings and data are stored locally on the recorder's hard drive, ensuring privacy and no ongoing fees.

Q: QuestionHow close do the cameras need to be to the home base in order to connect and record? I am looking to have one camera about 200 ft away from the home base -- will it still connect?

Asked 2 years ago by Sabrina.

• A:Answer Thank you for the question and happy to help. Our systems are tested up to 250 feet with line of site, but as you add structures, trees, etc the distance shortens. More dense obstructions like brick and concrete limit that further. You might confirm Best Buy return policy on opened boxes and then test the setup knowing you may return. We also offer wired solutions that can run that distance with extension cabling. Thanks, Night Owl SP Digital Support Team

  Answered 2 years ago by Night Owl

  
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Q: QuestionThese cameras are not battery operated,right

Asked 1 month ago by Anonymous.

• A:Answer Hi there, Correct the cameras included with this system are not battery-operated. They require power using the included power adapters. If you have any other questions about setup or compatibility, our support team is happy to help at 866-390-1303 (8am–8pm EST, 7 days a week).

  Answered 1 month ago by Night Owl

  
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Q: QuestionIf I have working cameras from an older Night owl system, will they connect to this system ?

Asked 4 months ago by larry.

• A:Answer Thanks for reaching out. This system uses our newer wireless NVR technology, so compatibility with older Night Owl cameras is not guaranteed. Most legacy cameras (especially wired BNC models or older Wi-Fi cameras tied to previous hubs) will not pair with this NVR. If you can share the exact model number of your existing cameras, we can confirm for you. — Night Owl SP Digital Support Team

  Answered 4 months ago by Night Owl

  
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Q: QuestionHow long are the cables from the cameras?

Asked 4 months ago by CrowBrain.

• A:Answer For this wireless system, each camera includes a power adapter with approximately a 6-foot power cord. Since the cameras connect to the NVR over Wi-Fi, no video cables are needed. If you need additional length for placement, you can use a standard extension cord rated for outdoor use. Night Owl SP Digital Support Team

  Answered 4 months ago by Night Owl

  
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Q: QuestionIs there rechargeable batteries with this system

Asked 5 months ago by Cotton24.

• A:Answer Thank you for your question! The Night Owl 10-Channel, 4-Camera Wireless 2K NVR Security System (with 1TB hard drive) does not use rechargeable batteries. The cameras in this system are plug-in wireless cameras, meaning they connect to power through an outlet (not battery powered) and transmit video wirelessly to the NVR. If you’re looking for battery-powered or rechargeable options, those would be part of Night Owl’s wire-free camera line, such as the Solar Powered Wire Free 2K Camera or Battery Powered Wire Free 1080p Camera. — Night Owl SP Digital Support Team

  Answered 5 months ago by Night Owl

  
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Q: QuestionCan I connect the NVR to a tv to view al 4 camera's?

Asked 5 months ago by Juan.

• A:Answer Simply use an HDMI cable to connect the NVR’s video output port to your TV or monitor. Once connected and powered on, you’ll see the live view screen where you can select split-screen layouts. If you don’t see the display right away, make sure the TV input is set to the correct HDMI source.

  Answered 5 months ago by Night Owl

  
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Q: QuestionHow much to install

Asked 10 months ago by DB.

• A:Answer Thanks for your interest! For installation pricing, we recommend contacting Best Buy Geek Squad directly, as costs can vary by location and system type. As a general estimate: To get the most accurate quote and schedule service in your area, please visit BestBuy.com or contact your local Geek Squad. — Night Owl SP Digital Support Team

  Answered 9 months ago by Night Owl

  
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Q: QuestionHow is internet connected to system?

Asked 11 months ago by Aloha.

• A:Answer Great question! For this Night Owl Wireless 2K NVR system, the internet is connected to the system in the following way: The NVR (recorder) connects to your home router via an Ethernet cable (included in the box). This allows: Remote viewing on the Night Owl Protect app Firmware updates Push notifications and alerts The cameras connect wirelessly to the NVR, not directly to your Wi-Fi network, so only the NVR needs a physical internet connection. — Night Owl SP Digital Support Team

  Answered 9 months ago by Night Owl

  
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Q: QuestionI am interested in continuous recording with hi-fi sound, are these features available with this system?

Asked 1 year ago by Fane.

• A:Answer Thank you for the question and happy to help as best as possible. Many of our systems have audio recording capability and even 2-way audio but our systems are not build for high fidelity recording. Our audio is mono using the available mic in each camera (if equipped). We wish you best of luck in your search for such a quality of audio recording in security systems. Please let us know if you have any other questions. Thanks, Night Owl SP Digital Support Team

  Answered 1 year ago by Night Owl

  
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Q: Questioneach camera use electric hook up

Asked 1 year ago by Ray.

• A:Answer Thank you for the question and happy to help. We offer 3 types of systems: wired, wireless, wire-free. This system is Wireless for connectivity but AC powered. If you wish for completely a wire-free system that uses batteries we also offer those. Hope this helps. Thanks, Night Owl SP Digital Support Team

  Answered 1 year ago by Night Owl

  
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