A:AnswerYes, the pre-installed 1TB HDD can be upgraded. The DVR can accommodate up to a 12TB internal SATA HDD 2.5" or 3.5" with a min. 7200RPM. How many days vary widely, based on where the cameras are installed, how many motion events they detect and many of the system's settings, such as resolution and number of connected cameras (this DVR can hold up to 12). Yes, you can view your cameras from a smartphone or tablet using the free Night Owl Protect App. Please view your product support page for more setup related information. Thank you! https://support.nightowlsp.com/hc/en-us/articles/360058760673
A:AnswerYes, the spotlight can be disabled for one or more cameras if desired. This can be done at the DVR/NVR level or remotely via the App. This may come in handy for cameras that are installed inside the home, or during special events where you anticipate a lot of camera activity. For more information on disabling the spotlight, please refer to your product's support material on our support site, linked below. Thank you for choosing Night Owl! https://support.nightowlsp.com/hc/en-us
A:AnswerThis particular system does require a monitor for initial setup, as you must proceed through the Startup Wizard. However, we do have Bluetooth enabled systems that do not require a monitor. See the following link for one option. Thank you! https://www.bestbuy.com/site/night-owl-8-channel-8-camera-indoor-outdoor-wired-4k-ultra-hd-2tb-dvr-spotlight-surveillance-system-white/6492493.p?skuId=6492493
A:AnswerA standard USB wired mouse should work. We are sorry to hear you are having an issue. If you need additional assistance, use the Contact Us link at support.nightowlsp.com to reach our technical support team. We thank you for choosing Night Owl.
A:AnswerWith our wired DVRs, we do not recommend exceeding 160 ft. utilizing BNC cabling. The cameras with this kit include 60 ft. cables and we sell the 100 ft. extensions on our sales site. If you need to go further than that, we would recommend purchasing our video balun and using a single Ethernet cable run (up to 300 ft.). Please view the links below for more information. Thank you! 100 ft. Extension Cable (https://nightowlsp.com/cab-2pk1004kv1.html) / Video Balun (https://nightowlsp.com/a-vb-poe-bnc.html).
A:AnswerHi Gigi. No, this system is not audio capable. We do have models that are though. Please view the link below for a model with 2-way audio capability. https://www.bestbuy.com/site/night-owl-10-channel-bluetooth-wi-fi-nvr-with-4-wi-fi-ip-4k-hd-2-way-audio-cameras-and-1tb-hard-drive-white/6472242.p?skuId=6472242
A:AnswerWe are sorry to hear you are experiencing an issue with your Night Owl product. Unfortunately, the issue you are having requires troubleshooting by our technical support team. We do provide easy to access troubleshooting material on your products support page at https://support.nightowlsp.com/hc/en-us. If you need additional assistance, simply use the Contact Us link to reach our technical support team. Please ensure your device is running the latest software version to access phone support. We thank you for choosing Night Owl.
A:AnswerThe DVR can be connected to a TV / Monitor using the provided HDMI cable. Then you will be able to view each of the cameras on the screen. Thank you for choosing Night Owl!
