Questions & Answers

Q: QuestionAre these cameras's water resistant or waterproof? If they aren't waterproof then what model do you have where the camera's are waterproof as these will mounted outside on the side of a building?

Asked 6 years ago by Travis.

• A:Answer Good Afternoon, the Night Owl Cameras are weatherproof. When installing them we recommend to not place the cameras where rain or snow will hit the lens directly nor should the cameras be placed so that the sun or bright light shines directly into the lens.The cameras will not work when submerged in water.Also, ensure that all power and video connections are not directly exposed to water and are protected from the elements. Thank you for choosing Night Owl.

  Answered 6 years ago by Night Owl

  
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Q: Questioncan i view this system from my samsung phone, while away from home?

Asked 7 years ago by Jimbo.

• A:Answer Yes. In order to do so you will need a functioning Internet connection. The DVR will need to be connected to your modem/router via the included Ethernet cable. Then, simply download the compatible remote viewing application for Free and configure it to your DVR. Thank you for choosing Night Owl!

  Answered 7 years ago by Night Owl

  
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Q: QuestionHow to route each camera to different tv?

Asked 4 years ago by Anonymous.

Q: QuestionCan not pull up my menu on my night out

Asked 4 years ago by Fred.

Q: QuestionMy home was broke into and my DvR was stolen. I had it on record constantly. Can I find that feed anywhere? Does it have to be night owl DVR to be compatible? Thanks

Asked 5 years ago by Anonymous.

Q: QuestionI have a THD Night Owl and recently moved to a new home. Am I able to configure the Night Owl for wireless internet connection?

Asked 6 years ago by Bay.

Q: QuestionI have a night owl 3.0 1080, THD30B-81. What do I need to do to get my audio working? What kind of cord and do I need speakers? Also, could I go back on videos for audio after it is connected?

Asked 6 years ago by TRISTAN.

• A:Answer Good Afternoon. We would need to gather some more information from you as to what equipment you have. You say THD30 which is a 3MP kit, but then refer to 1080p and have this posted on a 5MP product page. So, we would need to troubleshoot with you to ensure you have what is required to begin detecting audio. Please call 1-866-390-1303 at your convenience. Thanks!

  Answered 6 years ago by Night Owl

  
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Q: QuestionI have an existing system with coax wiring I am looking to replace....will this system work with the existing coax wiring ?

Asked 6 years ago by RickV.

• A:Answer Hello Rick, we recommend using the BNC cables that come with the product to avoid any issues at the time of installing the product. Also, please keep in mind that Night Owl does not guarantee compatibility with third-party devices and accessories. Thank you for choosing Night Owl.

  Answered 6 years ago by Night Owl

  
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Q: QuestionWhat is color quality? Black and white or color how many cameras are night vision?

Asked 6 years ago by ade.

• A:Answer This product can switch back and forth from color to black and white. All cameras have 100 ft. of night vision.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionTengo un 8 channel video security kit 500 gb lte 84500 pero se me perdió el control remoto , cómo puedo conseguir un control remoto?

Asked 6 years ago by Tritono.

• A:Answer Unfortunately, we no longer have remote controls for the system you currently have. We are very sorry for the inconvenience. Thank you for choosing Night Owl.

  Answered 6 years ago by Night Owl

  
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Q: Questioncan i add more cameras if i decide to do that in the future? can i buy one or two or more separated cameras if i want to add more cameras in the future? thank you.

Asked 6 years ago by victor.

• A:Answer No, the maximum camera supported by this unit is eight.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionWhat is the distance of infrared capabilities on these cameras? Night Owl - 8-Channel 8-Cameras Indoor/Outdoor Wired 5MP 2TB DVR Security System

Asked 6 years ago by nu2it.

• A:Answer The Night Owl cameras will be able to record up to 30ft away while the infrared filter is enabled. Thank you for choosing Night Owl.

  Answered 6 years ago by Night Owl

  
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Q: QuestionCan the cameras use Cat 5 cable instead of the included cable.

Asked 7 years ago by MMLHP.

• A:Answer You may use a Cat 5 Ethernet cable to connect the cameras to the DVR, however, you will require to use a video balun. This will allow you to make the connection between the DVR, cameras with the ethernet cable. Thank you for choosing Night Owl.

  Answered 7 years ago by Night Owl

  
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Q: QuestionDoes this unit have an audio output? Secondly I ask if its the same as Specifically need to know if the DVR has all the hookups as shown on the back of the one on your site (same part#) Thirdly Black Friday sale? Thanks

Asked 7 years ago by Ian.

• A:Answer This Night Owl DVR does have an analog audio output, this will let you plug in a set of speakers to listen to the recordings or live view. Yes this is the same as the one shown on our website. We currently do not have any information for any Black Friday sales. Thank you for choosing Night Owl.

  Answered 7 years ago by Night Owl

  
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Q: QuestionI just purchased Extreme HD 5MP 2TBHDD 8 camera system. Has the software been improved as not seeing good reviews.? We use Mac, I Pad and smart phone.

Asked 7 years ago by Trinity.

• A:Answer We are working on our remote viewing software to make all necessary improvements so you may have the best experience when remote connecting to your Night Owl DVR. We appreciate your patience. Thank you for choosing Night Owl.

  Answered 7 years ago by Night Owl

  
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Q: QuestionDoes this system allow you to record sound as well as video?

Asked 7 years ago by Bart.

• A:Answer This Night Owl DVR and camera are not out of the box ready to record audio. You will need to purchase our Night Owl microphone to be able to record audio and video simultaneously from up to 4 cameras. Thank you for choosing Night Owl.

  Answered 7 years ago by Night Owl

  
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Q: QuestionAre these cameras PoE or battery powered?

Asked 7 years ago by 5MPcamera.

• A:Answer These Night Owl Cameras are power through the BNC cables which would connect to a power adapter and the DVR. Within the packaging, we provide a power adapter for every 4 cameras which all connect through a splitter and through the BNC cables. Thank you for choosing Night Owl.

  Answered 7 years ago by Night Owl

  
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Q: QuestionHow far does it detect motion from the camera?

Asked 7 years ago by WAhly.

• A:Answer The cameras has a field of view of 88 degrees and up to 100 ft of night vision for motion. The cameras also come with our dual sensors which will prevent up to 90% of false alerts and help your DVR save space on your hard drive. Thank you for choosing Night Owl.

  Answered 7 years ago by Night Owl

  
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Q: QuestionHI I own one of these eight camera one, but if I want to add a single camera on one other location l have, I can stay with same brand but any specification that I need to know of ? Thanks

Asked 7 years ago by Ling.

• A:Answer Good Afternoon, if you would like to use the Night Owl 5MP cameras you will need to use the a Night Owl 5MP DVR in order to use the same kind of camera on a different location. However if you are looking to add one more camera to your current Night Owl 5MP DVR you may purchase a Night Owl 1080p camera to use with your system. Hope we were able to answer your question. Thank you for choosing Night Owl.

  Answered 7 years ago by Night Owl

  
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