“we just got our night owl system. we have it connected to our tv, when we turn off the tv it, it quits working. do we need to leave it in the hdm1 when we turn the tv off. Should we get a monitor instead to hook it up? thank you for your help”
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No, the unit does not have to be kept running on the TV to function. Most customers do keep their unit connected to their TV via HDMI, as this enables them to quickly pull up their system's menu from a monitor to fully access the system. But by no means is this required, or does the TV have to constantly display the system. We do provide easy to access troubleshooting material on your products support page at https://support.nightowlsp.com/hc/en-us. If you need additional assistance, simply use the Contact Us link to reach our technical support team. Please ensure your device is running the latest software version to access phone support. We thank you for choosing Night Owl.
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