Questions & Answers

Q: QuestionDoes this software provide real-time threat protection?

• A:Answer Yes, it offers multi-layered, advanced security that helps defend against existing and emerging threats automatically.

Q: QuestionWhat operating systems are compatible with this software?

• A:Answer This software is compatible with Microsoft Windows 11, 10, 8/8.1 (some features are not available in Windows 8 Start screen browsers), 7 (with Service Pack 1 or later), Mac OS current and previous two versions, Android 8.0 or later, iOS current and previous two versions.

Q: QuestionHow much cloud backup space is included with this subscription?

• A:Answer You get 25 GB of secure cloud backup specifically for your Windows PCs.

Q: QuestionWhat happens when the initial 6-month subscription period ends?

• A:Answer The subscription automatically renews annually to prevent any service interruption. You can cancel anytime through your Norton account if you don't want to renew.

Q: QuestionDoes this software work on multiple operating systems?

• A:Answer Yes, it's compatible with Windows, Mac, Android, and iOS devices.

Q: QuestionWhat is the main purpose of the Norton 360 Deluxe software?

• A:Answer Norton 360 Deluxe is designed to protect you and your loved ones from online threats like scams, phishing, malware, and viruses. It also includes a VPN for privacy, cloud backup for Windows PCs, and parental controls.

Q: QuestionDoes Norton 360 Deluxe offer any protection for my webcam?

• A:Answer Yes, it includes SafeCam for PC, which notifies you if someone tries to access your webcam and helps block unauthorized access.

Q: QuestionWhy is a VPN a useful feature to have with internet security software?

• A:Answer The secure VPN encrypts your internet connection, especially on public Wi-Fi, to help protect your private information like passwords and bank details while browsing.

Q: QuestionHow does Norton 360 Deluxe help protect against scams?

• A:Answer The software uses advanced AI scam protection, including the Genie scam protection assistant, to help you identify and avoid potential scams online.

Q: QuestionHow many devices does the Norton 360 Deluxe software protect?

• A:Answer It provides protection for up to 3 PCs, Macs, smartphones, or tablets.

Q: QuestionWhat is the subscription period for this software?

• A:Answer This software comes with a 6-month subscription.

Q: QuestionIs a VPN included with this software?

• A:Answer Yes, a secure no-log VPN is included for anonymous and secure browsing.

Q: QuestionDoes the software provide any protection for my webcam?

• A:Answer Yes, the PC SafeCam feature notifies you if cybercriminals try to use your webcam and helps block them.

Q: QuestionWhat do you mean by auto renewal…. Are you guys going to be taking money from the card that I purchased from?

Asked 3 years ago by Anonymous.

• A:Answer What I found out is that you have to enter a credit card number to even activate it, though they won’t charge you anything until the auto renewal kicks in. So if you forget and that date rolls around, they’ll quietly ping your card and you’ll be mad. I won’t use it and I wouldn’t recommend it. There are way better options out there that aren’t as restrictive and memory-consuming. For most users, malwarebytes or even Avast ( which is free) will keep your computer clean and safe just fine. Hope this helps.

  Answered 3 years ago by Marc

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Q: QuestionHow do I load it on my computer?? Does it need a security code ??

Asked 2 years ago by Jay.

• A:Answer I have never received an email and the Geek Squad has bounced me around everywhere trying to figure out how to get the code. I'm sure they won't have a problem charging me for it in 6 months, and I have no way of figuring out how to cancel it if we can't even figure out how to get the 6 months free!

  Answered 2 years ago by ErinVerified Purchase

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Q: QuestionWe bought a new pc laptop and don’t have the antivirus for it, how do we get it

Asked 3 years ago by Anonymous.

• A:Answer Never received it

  Answered 3 years ago by KristyTVerified Purchase

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Q: QuestionI have recently bought a laptop from busy buy and I saw northon security is free for 6months. But I haven’t got any details about it could you please help with that

Asked 3 years ago by Abhi.

• A:Answer Same thing happened to me. I think they are adding that to sell the system.

  Answered 3 years ago by CrisciaAVerified Purchase

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Q: QuestionWhen will I receive the key code for my subscription? It was listed as a gift with purchase with the laptop

Asked 1 year ago by Anonymous.

• A:Answer We are sorry to hear you haven't received your Norton product. Your digital key delivery should have been sent from email alias BestBuyInfo@emailinfo.bestbuy.com, please check your junk folder in the event the email was delivered to that folder. If you still haven't received your product order, please reach out to bestbuy.com/support for assistance in locating your product order.

  Answered 1 year ago by Norton & LifeLock Product Expert

  
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Q: QuestionI bought a Lenovo laptop and it said it came free with Norton. But now I see it will auto-renew in 6 months. Does that mean I will be charged for a product I don't even use nor want?

Asked 3 years ago by MarciaK.

• A:Answer Yes, if you installed it and applied a credit card you will be charged unless you cancel the subscription.

  Answered 3 years ago by Roberts666Verified Purchase

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