Questions & Answers

Q: QuestionWhat does the smart firewall do?

• A:Answer The smart firewall monitors all network activity going to and from your computer and blocks cybercriminals and unauthorized traffic.

Q: QuestionWhat is the benefit of the password manager feature?

• A:Answer The password manager allows you to easily create, store, and manage your passwords, credit card information, and other credentials online.

Q: QuestionWhy is Norton 360 important for multiple layers of protection?

• A:Answer Because your digital life has multiple layers, it only makes sense to have multiple layers of protection to go with it.

Q: QuestionWhat is the benefit of the secure VPN?

• A:Answer The secure VPN allows you to browse anonymously and securely with a no-log VPN while using public Wi-Fi.

Q: QuestionHow many devices does Norton 360 Deluxe support?

• A:Answer Norton 360 Deluxe supports up to 5 devices.

Q: QuestionWhat operating systems are compatible with this software?

• A:Answer This software is compatible with Android, Mac OS, Windows, and Apple iOS.

Q: Questionrenews automatically. what is cost after first year???

Asked 6 years ago by Jim.

• A:Answer $89. Too much. After you get the first one, just turn off auto renewal in your subscription settings, and keep buying it retail and input a new product key each time you purchase a new one.

  Answered 6 years ago by IowaLadyKat

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Q: Questionif I get this today for this price what is it going up to in a year and just what quarintee do I have

Asked 5 years ago by al54.

• A:Answer The first thing you want to do after getting everything working is to go into settings and TURN OFF AUTO RENEWAL. Then 11 months from now go shopping again and find your best price on Norton 360.

  Answered 5 years ago by Black8

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Q: QuestionIf I get this download version what does it protect against? Just viruses or does it also protect against malware and spyware etc? Also I have 2 Macs and 2 pc's can this cover all 4 even though they are different operating systems?

Asked 6 years ago by Anonymous.

• A:Answer Norton 360 Deluxe provides comprehensive malware protection for Mac, Android or iOS devices, plus Parental Control to help protect your kids online, Password Manager to store and manage your passwords and PC Cloud Backup.Norton 360 Deluxe also includes a VPN and SafeCam for PC. Secure VPN enables you to browse the web more securely and anonymously, even on public Wi-Fi, and SafeCam5 alerts and helps you block unauthorized access to your PC’s webcam.

  Answered 6 years ago by NortonLIfeLock Product Expert

  
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Q: QuestionI have a product Key but the link from BestBuy doesn't work. Can I install a trial version from Symantec and then use the key to activate what Best Buy sold me?

Asked 6 years ago by LongtimeCustomer.

• A:Answer i had the same problem and went directly to the norton web site and downloaded from there, with the product key i got at best buy.

  Answered 6 years ago by JefedeJefesVerified Purchase

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Q: QuestionI have Norton on my computer now expires in four months if I ordered the deluxe today do I get a total of 16 months or it cancels out my old subscription

Asked 6 years ago by Edward.

• A:Answer I believe it will add on. Not sure as I have been unable to download what I purchased. The directions say I may need a "download manager" and then goes down some other rabbit hole. I think I'm returing it and buying directly through Norton. What I bought through Best Buy appears to be a third party.

  Answered 6 years ago by AnonymousVerified Purchase

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Q: QuestionIf I purchase this product, will this software work in any other country outside of the USA?

Asked 2 years ago by AKK.

• A:Answer I'm not sure, ask Norton Support if it will work where you are currently located. Where are you currently located? Maybe I can help you.

  Answered 2 years ago by RichardSvecVerified Purchase

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Q: QuestionIs this product for new subscribers only or can it be used to renew my current subscription?

Asked 4 years ago by subscriber.

• A:Answer This product can be used to renew your subscription.

  Answered 4 years ago by CeciVerified Purchase

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Q: QuestionWill this software prevent spyware and virus that may come thru vis email?

Asked 5 years ago by Nickgg.

• A:Answer Hi, hope you're doing Ok, emails retrieved by e-mail apps to your computer and stored within operative system, either Windows or MacOS, I experienced the antivirus it doesn't detect them until you made a full scan, if you are currently receiving spam constantly with attachments from unwanted senders, I recommend check your email by Web instead, at least for a while. But it is not to be paranoid though, if you want to keep storing your emails on your computer there are options on settings to do not retrieve attachments as well, regards :)

  Answered 5 years ago by OlivierUrzua

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Q: QuestionMy debit cards were just replaced because of fraudulent charges. My bank and I are suspecting my computer is compromised. I don't want to use my brand new cards to pay for a download. Can I buy this as a CD and not enter any card numbers digitally?

Asked 6 years ago by frustrated.

• A:Answer You can buy the Norton License Key as a digital code or CD copy at your local Best Buy store. So no need to purchase online with credit card or Paypal.

  Answered 5 years ago by Christine

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Q: QuestionMy current Norton 360 deluxe is up for renewal in Jan. 2027. Am I eligible for this offer? If so, would I activate it in January?

Asked 1 week ago by Budro.

• A:Answer Thank you for your question. Eligibility for this offer can vary based on the offer terms and your current subscription. Our support team can review your account, confirm whether you qualify, and advise on the best time to activate it. Please contact us via chat or phone at www.norton.com/support and we’ll be happy to help.

  Answered 1 week ago by Norton & LifeLock Product Expert

  
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Q: Questioncan i buy a upgrade to the one i have

Asked 1 month ago by woeboysinc.

• A:Answer Hi Oliver — thanks for asking. We’re glad you’re considering your options. Your best next step is to contact Norton Support at norton.com/support, where they can review your current subscription and let you know what upgrade options are available.

  Answered 1 month ago by Norton & LifeLock Product Expert

  
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Q: QuestionHave 3 HP lap tops and 2 Apple I phones. Will just 1 subscription work on all 5?

Asked 2 months ago by bigbird.

• A:Answer As long as you get the one that you can put it on 5 devices or more.

  Answered 1 month ago by KayelynHVerified Purchase

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Q: Questionis this for 2026?

Asked 3 months ago by Jemma.

• A:Answer Yes

  Answered 1 month ago by KayelynHVerified Purchase

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