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Page Showing 1-14 of 14 questions
  • QuestionWhat kind of credit monitoring is offered?

    • Answer One-Bureau credit monitoring is offered to help detect fraud.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat type of firewall is included in this software?

    • Answer This software includes a two-way firewall.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan this software protect against ransomware?

    • Answer Yes, the advanced security protects against ransomware threats.
    This question and answer was generated by AI based on customer and product data.
  • QuestionIs there a limit to the coverage amount?

    • Answer Yes, there is up to $1,050,000 coverage.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this internet security software include a VPN?

    • Answer Yes, this software includes a secure VPN for anonymous and secure browsing.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow many devices does this software cover?

    • Answer This software covers up to five devices.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this software have parental controls?

    • Answer Yes, this software includes parental controls to better protect children online.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this include a key?

    Asked by Js.

    • Answer We are sorry to hear you haven't received your Norton product. Your digital key delivery should have been sent from email alias [email protected], please check your junk folder in the event the email was delivered to that folder. If you still haven't received your product order, please reach out to bestbuy.com/support for assistance in locating your product order.

      Answered by Norton & LifeLock Product Expert

  • QuestionWill this work on a Chromebook

    Asked by Nana.

    • Answer Great question. Norton 360 can be used on Chromebooks, but with some limitations. Chromebooks use Chrome OS, so protection is provided through the Norton 360 Android app downloaded from the Google Play Store. Core features like malware protection, web protection, and VPN are supported, but some desktop‑specific features available on Windows or Mac may not apply. As long as the Chromebook supports Android apps, Norton 360 will work on it.

      Answered by Norton & LifeLock Product Expert

  • QuestionWhat is the cost after one year for standard or deluxe?

    Asked by RickA.

    • Answer Hi Rixratt, Great question — renewal pricing can be a little confusing, so here’s a clear breakdown. What does Norton cost after the first year? Norton subscriptions renew at the standard (non‑promotional) annual price unless you turn off auto‑renew or renew through a retailer. Typical renewal price ranges (USD) Actual prices can vary by region, promotions, and timing. • Norton 360 Standard 🔹 Usually renews around $89–$99 per year for 1 device • Norton 360 Deluxe (includes VPN, scam protection, parental controls, dark web monitoring) 🔹 Usually renews around $119–$129 per year for up to 5 devices • Norton 360 Deluxe + LifeLock Select (identity protection added) 🔹 Typically renews higher than Deluxe alone, often in the $149+ per year range Important things to know • ✅ The first year price at Best Buy is promotional • ✅ Renewal price applies only if auto‑renew is left on • ✅ You can turn off auto‑renew at any time • ✅ Many customers save money by buying again from Best Buy or another retailer instead of renewing directly with Norton — it’s the same product once activated Tip to save money 💡 You can let your subscription expire and then: • Purchase a new Norton card or digital code from Best Buy • Enter the new key to extend your protection (no need to uninstall) Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. In order to prevent your Norton subscription from renewing automatically, please follow instructions here: https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you.

      Answered by Norton & LifeLock Product Expert

  • Questionwhat does it cost to add another adult for the life lock?

    Asked by tweddybird.

    • Answer Hi, thank you for reaching out. You can connect with our team via chat & phone here www.norton.com/support. Thank you.

      Answered by Norton & LifeLock Product Expert

  • QuestionWill this program renew yearly through Best Buy? I paid $50 through Best Buy yesterday and immediately had to signup for a yearly renewal through Norton for $150. My previous antivirus renewed through Best Buy.

    Asked by kpryor.

    • Answer Hello, the program will renew directly with Norton on an annual basis. Renewal pricing can always be found on norton.com/pricing. In addition, we will always notify you in advance before billing, so that you are aware in advance and can make any adjustments to your plan. We even make it easy on your account log-in if you wish to turn off auto-renew. If you have further questions or support team is always willing to help answer any questions at norton.com/support.

      Answered by Norton & LifeLock Product Expert

  • QuestionDoes this include include Norton Utilities Ultimate and/or Norton Driver Updater? Also, does this cover 10 devices or 5 devices? The main photo says 10 devices, but the heading and description only mentions 5 devices.

    Asked by MyDutchRoots.

    • Answer Hi SkyPilot, thank you for the notice. This product is for 5 devices. We are getting this image updated immediately! We appreciate the notification. So sorry for the confusion. This product does not contain Norton Utilities Ultimate and/or Norton Driver Updater, Norton 360 focuses on antivirus, VPN, identity protection, and scam protection. If you’re looking for a bundle that includes Utilities Ultimate, Best Buy does sell a separate package called Norton 360 Standard + Utilities Ultimate (1 Device). You can get in touch by chat or phone here www.norton.com/support

      Answered by Norton & LifeLock Product Expert

  • Questioncan i cancel after a year

    Asked by Anonymous.

    • Answer Hi, Yes you may cancel after a year. In order to prevent your Norton subscription from renewing automatically, please follow instructions here: https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you.

      Answered by Norton & LifeLock Product Expert