Questions & Answers

Q: QuestionI have a Samson TV, Spectrum cable box and a dvr. I just bought this remote from Best Buy, tried to set it up to control my TV. used the direct code entry and the auto search and nothing worked. tried every code I could find for Samson.

Asked 1 year ago by donkey.

• A:Answer Hello Donkey, thank you for your question. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call at 1-800-654-8483.

  Answered 1 year ago by Tech Support

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Q: QuestionWill this remote program for vcr/dvd combo's?

Asked 1 year ago by SaraLeanne12.

• A:Answer Hello Sara, thank you for your question. Our remotes do have multiple direct codes for VCR/Combos but If none of the codes provided offer the desired functionality, we recommend that you try the Code Search Method. This method will search through the codes stored in this remote to possibly find a code from an alternate brand that will offer full or partial functionality with your device. You can view all brands and codes on byjasco.com/remotecodes.

  Answered 1 year ago by Tech Support

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Q: QuestionDoes it work with a amazon fire tv stick

Asked 1 year ago by Pat.

• A:Answer Hello Pat, thank you for your question. No, our remotes use IR signals, and a firestick remote use works via Bluetooth. No universal remote is compatible with it. If you have any other questions, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4

  Answered 1 year ago by Tech Support

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Q: QuestionDoes this remote work with the Roku TCL television

Asked 2 years ago by NetteDemBrotha.

• A:Answer I’m not sure. I use it for a basic Philip tv.

  Answered 2 years ago by PatsyWVerified Purchase

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Q: QuestionHow do you get to tech support ?

Asked 2 years ago by happy.

• A:Answer I call the Geek Squad

  Answered 2 years ago by NanabellVerified Purchase

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Q: QuestionMy backlight on the remote stopped working. Could this have been disabled by my granddaughter messing with it? If so, how do I turn it back on? I've only had the remote 4 months or so.

Asked 2 years ago by Budger.

• A:Answer Hello Budger, thank you for your question. No, the backlight can't be disabled. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4

  Answered 2 years ago by Tech Support

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Q: QuestionIs there a way to adjust the backlight time? I love it but need it to stay lit a but longer.

Asked 2 years ago by ItalianGal.

• A:Answer Hello Valued Customer, thank you for your question. No, the backlight cannot be adjusted. If you have any other questions, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4 to talk to a rep who can email you the list.

  Answered 2 years ago by Tech Support

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Q: QuestionDoes anyone know if there is a way to get back to the disc menu while watching a dvd/bluray? Pressing the menu button on the remote pops up a "not available" message on screen so I guess that button is just for operational menus for tvs/etc.

Asked 2 years ago by Cathy.

Q: QuestionWill this remote work on a roku tv?

Asked 2 years ago by Anonymous.

Q: QuestionHello! What’s the name of the app to setup the remote?

Asked 2 years ago by Anonymous.

• A:Answer This is not an app type remote, but you should not buy it anyway. It's a piece of crap that gives Philips a bad name.

  Answered 2 years ago by MichaelRVerified Purchase

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Q: Questionis the philips universal remote compatible with a non smart tv...an emerson?

Asked 2 years ago by anastasia.

• A:Answer Yes as far as I can tell. It is listed as a brand that is compatible.

  Answered 2 years ago by TashaVerified Purchase

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Q: QuestionEverything seems to work except the Home button so I can’t get a list of over the air channels. Can you advise? Thanks

Asked 2 years ago by Clueless.

• A:Answer Hello Clueless, thank you for your question. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4

  Answered 2 years ago by Tech Support

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Q: QuestionWill this remote work with Philips micro music system BTM2180?

Asked 3 years ago by Anonymous.

• A:Answer I seriously doubt it. It's a piece of garbage product with a weak-as_s LED, so it's doubtful it will work with much of anything.

  Answered 2 years ago by MichaelRVerified Purchase

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Q: QuestionTwo questions: Can I program One button to turn on TV and BlueRay/Sound System (I have them connected now? Can I program it to turn on the Apple TV Apple+ box? It doesn't seem to work to turn on Xfinity cable box (The Cable goes on when I'rn on the TV)

Asked 3 years ago by rayh.

Q: QuestionHi - I am trying to find a universal remote that will operate an Insignia TV, Roku Express streaming, and Spectrum cable. I also have a LG tx along with the same set up. Will this Philips remote work for one, or both?

Asked 3 years ago by wil41do.

• A:Answer Yes it workedvwith my Best Buy Rolu Insignia TV

  Answered 2 years ago by RoniVerified Purchase

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Q: QuestionCompatible with Samsung UBD-K8500 blu-ray player?

Asked 3 years ago by duderino.

Q: QuestionWill this work for a led light with remote capability?

Asked 3 years ago by Diane.

• A:Answer Hello Diane, thank you for your question. No, it will not work for LED lights. If you have any other questios. please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4

  Answered 3 years ago by Tech Support

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Q: QuestionDoes the remote have a MUTE button?

Asked 3 years ago by Chet.

• A:Answer Yes!

  Answered 3 years ago by claclaVerified Purchase

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Q: QuestionI have partially programmed the remote. One thing I cannot fnd is the list of programs that I have recorded on the DirecTV VCR.

Asked 3 years ago by Jeanq.

• A:Answer Hello Jeanq, thank you for your question. This remote does not have any DVR functions. If you have any other questions, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4

  Answered 3 years ago by Tech Support

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