Questions & Answers

Name: Philips Sonicare - DiamondClean Smart 9700 Rechargeable Toothbrush - Rose Gold
Brand: Philips Sonicare
SKU: 6317115
Price: 271.99 USD
Rating: 4.8 (897 reviews)

Philips Sonicare - DiamondClean Smart 9700 Rechargeable Toothbrush - Rose Gold

Model:: HX9957/61; |
SKU:: 6317115

User rating, 4.8 out of 5 stars with 897 reviews.

Highly rated by customers for:

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QuestionHow is the sonic care 9700 compared to the 9900? I have the 9700 but am thinking of getting the 9900 for my son. I see the price is higher on the newer model but in relation to cleaning, whitening and overall quality how do they compare?
Asked 3 years ago by Pattiyo.
- Answer Hello! When it comes to cleaning, both Philips Sonicare DiamondClean Smart 9700 and Sonicare 9900 Prestige toothbrushes are identical as they come with same modes, except that the Sonicare 9900 Prestige has Sensitive. Also, the Prestige Toothbrush has SenseIQ technology where it senses, adapts and cares on your brushing routine. The sensors also keep an eye on how long and how often you brush and adjusts intensity when you push too hard, while the DiamondClean Smart has a scrubbing sensor that gently reminds you to reduce scrubbing and alerts you when you're pressing to hard. In terms of accessories, the Prestige toothbrush uses charging puck and charging case, while the DiamondClean Smart includes a charging glass and a charging case.
  Answered 3 years ago by Answered by Philips
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QuestionWill the Sonicare wireless charger (Qi) work with this unit?
Asked 6 years ago by VitoCorleone.
- Answer No, the packaging on the toothbrush inside the box says it won’t work with any other charger.
  Answered 6 years ago by MBox
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QuestionBox says that there's no glass charger, but picture shows glass charger...what's the correct answer? How does tooth brush charge?
Asked 4 years ago by Kailua96734.
- Answer My Phillips Sonicare 9700 Diamond Clean Smart state on front that it includes: 1Handle, 1Charger, 1Cgarging Glass, 1Charging Stand, 8Brush Heads, and' 1Travel case!! This is everything I got inside my set! If you're choosing this box, you should be getting everything too! Enjoy it as I have!!
  Answered 3 years ago by kristen
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QuestionIs there a way to buy the glass charger, mine broke and I can’t find it anywhere…?
Asked 2 years ago by CardMac95.
- Answer Hello! We're sorry to inform you that the glass cup is currently not available.
  Answered 2 years ago by Answered by Philips
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QuestionCan you use your medical expense card for this? FLEX
Asked 5 years ago by Toni.
- Answer Hello! We recommend calling Philips Sonicare directly at 800-682-7664 for more assistance.
  Answered 5 years ago by Philips Consumer Care
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QuestionAre the toothbrushes for the rose gold model white
Asked 5 years ago by Anonymous.
- Answer Yes
  Answered 5 years ago by Kenzie
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QuestionCan the body get wet?
Asked 5 years ago by Waterproof.
- Answer Yes, mines get wet all the time when I am cleaning it.
  Answered 5 years ago by swizz241
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QuestionRegarding The DiamondClean charging glass, it looks like the 2100 starts charging when you put it in the glass if the DiamondClean is not in at the same time. Is this ok? Or do I need to keep two different charging mechanisms for the two diff brushes?
Asked 2 months ago by JerseyGirl.
- Answer Hello! The DiamondClean Smart charging glass is designed only for DiamondClean Smart toothbrushes. The Sonicare Series 2100 is not compatible, so please use the original charging accessories that came with each toothbrush.
  Answered 1 month ago by Philips
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QuestionMy sonic care tooth brush broke - charger glass is still intact - can I bye a sonic care toothbrush only and use my old glass charger?
Asked 1 year ago by Netteli.
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QuestionWill a regular diamond clean white edition charging glass charge a 9700 edition?
Asked 1 year ago by Em.
- Answer Hi! Thank you for your message. We'd like to assist you further regarding this matter. Please reach out to us to check the exact model you're referring to. Kindly call us at 1-800-682-7664. We are open from Monday - to Sunday every 9:00 AM - to 9:00 PM EST and Sunday: from 9:00 AM to 6:00 PM EST.
  Answered 1 year ago by Answered by Philips
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QuestionHow do you change the modes from from white to clean etc
Asked 2 years ago by Anonymous.
- Answer Hi! The setting you select will be automatically determined by the brush head that you attach. By utilizing the mode/intensity button, you can manually change the mode or intensity. To switch between modes or to vary the intensity level while brushing, press the mode/intensity button. The next time you attach the same brush head, your choice will be retained. Manually adjust your brush head to the previously mentioned recommended setting if you wish to return to the original settings.
  Answered 2 years ago by Answered by Philips
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QuestionWill this take the standard Sonicare brushes as older models?
Asked 2 years ago by KJDKKD.
- Answer Hi! Yes. Here are the extra black brush heads to order: C3 HX9042/95, W3 HX9062/95, G3 HX9052/95, W/W2 HX6062/95
  Answered 2 years ago by Answered by Philips
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QuestionCan use one unit for two people, and will it connect to two phone apps for updates on the best brushing options?
Asked 2 years ago by Anonymous.
- Answer Two people can use the same device because it comes with seversl brush heads. I put the app on my cellphone and my tablet; works well on one device and not the other.
  Answered 2 years ago by BrownShugar
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QuestionCan you use the glass charger to wash out your mouth? TIA
Asked 2 years ago by Ken407.
- Answer Hello! Yes, you can use the cup to rinse your mouth.
  Answered 2 years ago by Answered by Philips
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QuestionCan the charger glass charge other electric toothbrushes too? I know the toothbrush itself can’t be charged without the glass but I’m wondering if my kids can also charge their electric toothbrushes on the glass even if they’re not necessarily by phillips
Asked 2 years ago by Catherine.
- Answer Hello! The glass charger only charges the Philips Sonicare - DiamondClean Smart Toothbrushes.
  Answered 2 years ago by Philips
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QuestionDoes this toothbrush have a 2 minute timer?
Asked 3 years ago by Docche.
- Answer Yes. It does.
  Answered 3 years ago by LHTR
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QuestionI purchased my sonicare 9700 rose gold last year in April and went to use my toothbrush today and the vibration system is either out of place or broken... is this covered in the 2 year warranty....
Asked 3 years ago by Phinsup.
- Answer Yes under the geek squad or total tech protection plan with Best Buy from what I understand.
  Answered 3 years ago by ENDWARO7
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QuestionIs the travel case actually a charger also? It doesn’t come with a USB cord attached.
Asked 3 years ago by Anonymous.
- Answer Yes
  Answered 3 years ago by Solid
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QuestionWhy are there not SOFT bristles on the sonicare?
Asked 3 years ago by Terri.
- Answer Hello! You may check the the Philips Sonicare S Sensitive Standard sonic toothbrush heads HX6053/64. This Philips Sonicare sensitive brush head features ultra-soft bristles for gentle, effective cleaning.
  Answered 3 years ago by Answered by Philips
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QuestionDoes this work with any phone
Asked 4 years ago by Rene.
- Answer Yes as long as you have a decent modern smart phone with recent software Andy working Bluetooth connection you’ll be fine
  Answered 3 years ago by ENDWARO7
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Showing 1-20 of 25 questions

Questions & Answers

Philips Sonicare - DiamondClean Smart 9700 Rechargeable Toothbrush - Rose Gold

Q: QuestionHow is the sonic care 9700 compared to the 9900? I have the 9700 but am thinking of getting the 9900 for my son. I see the price is higher on the newer model but in relation to cleaning, whitening and overall quality how do they compare?

Q: QuestionWill the Sonicare wireless charger (Qi) work with this unit?

Q: QuestionBox says that there's no glass charger, but picture shows glass charger...what's the correct answer? How does tooth brush charge?

Q: QuestionIs there a way to buy the glass charger, mine broke and I can’t find it anywhere…?

Q: QuestionCan you use your medical expense card for this? FLEX

Q: QuestionAre the toothbrushes for the rose gold model white

Q: QuestionCan the body get wet?

Q: QuestionRegarding The DiamondClean charging glass, it looks like the 2100 starts charging when you put it in the glass if the DiamondClean is not in at the same time. Is this ok? Or do I need to keep two different charging mechanisms for the two diff brushes?

Q: QuestionMy sonic care tooth brush broke - charger glass is still intact - can I bye a sonic care toothbrush only and use my old glass charger?

Q: QuestionWill a regular diamond clean white edition charging glass charge a 9700 edition?

Q: QuestionHow do you change the modes from from white to clean etc

Q: QuestionWill this take the standard Sonicare brushes as older models?

Q: QuestionCan use one unit for two people, and will it connect to two phone apps for updates on the best brushing options?

Q: QuestionCan you use the glass charger to wash out your mouth? TIA

Q: QuestionCan the charger glass charge other electric toothbrushes too? I know the toothbrush itself can’t be charged without the glass but I’m wondering if my kids can also charge their electric toothbrushes on the glass even if they’re not necessarily by phillips

Q: QuestionDoes this toothbrush have a 2 minute timer?

Q: QuestionI purchased my sonicare 9700 rose gold last year in April and went to use my toothbrush today and the vibration system is either out of place or broken... is this covered in the 2 year warranty....

Q: QuestionIs the travel case actually a charger also? It doesn’t come with a USB cord attached.

Q: QuestionWhy are there not SOFT bristles on the sonicare?

Q: QuestionDoes this work with any phone

QuestionHow is the sonic care 9700 compared to the 9900? I have the 9700 but am thinking of getting the 9900 for my son. I see the price is higher on the newer model but in relation to cleaning, whitening and overall quality how do they compare?

QuestionWill the Sonicare wireless charger (Qi) work with this unit?

QuestionBox says that there's no glass charger, but picture shows glass charger...what's the correct answer? How does tooth brush charge?

QuestionIs there a way to buy the glass charger, mine broke and I can’t find it anywhere…?

QuestionCan you use your medical expense card for this? FLEX

QuestionAre the toothbrushes for the rose gold model white

QuestionCan the body get wet?

QuestionRegarding The DiamondClean charging glass, it looks like the 2100 starts charging when you put it in the glass if the DiamondClean is not in at the same time. Is this ok? Or do I need to keep two different charging mechanisms for the two diff brushes?

QuestionMy sonic care tooth brush broke - charger glass is still intact - can I bye a sonic care toothbrush only and use my old glass charger?

QuestionWill a regular diamond clean white edition charging glass charge a 9700 edition?

QuestionHow do you change the modes from from white to clean etc

QuestionWill this take the standard Sonicare brushes as older models?

QuestionCan use one unit for two people, and will it connect to two phone apps for updates on the best brushing options?

QuestionCan you use the glass charger to wash out your mouth? TIA

QuestionCan the charger glass charge other electric toothbrushes too? I know the toothbrush itself can’t be charged without the glass but I’m wondering if my kids can also charge their electric toothbrushes on the glass even if they’re not necessarily by phillips

QuestionDoes this toothbrush have a 2 minute timer?

QuestionI purchased my sonicare 9700 rose gold last year in April and went to use my toothbrush today and the vibration system is either out of place or broken... is this covered in the 2 year warranty....

QuestionIs the travel case actually a charger also? It doesn’t come with a USB cord attached.

QuestionWhy are there not SOFT bristles on the sonicare?

QuestionDoes this work with any phone