Questions & Answers

Q: QuestionNeed exact tv width to see if it fits in my wall unit

Asked 1 year ago by Anonymous.

• A:Answer The Pioneer 55" Class LED 4K UHD Smart Xumo TV has a width of 48.9 inches without the stand. This should help you determine if it fits in your wall unit. If you need any more measurements or have other questions, feel free to ask!

  Answered 1 year ago by PioneerCustomerSupport

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Q: QuestionDoes it have High Dynamic Range?

Asked 1 year ago by Broly.

• A:Answer Yes, the Pioneer 55" Class LED 4K UHD Smart Xumo TV does support High Dynamic Range (HDR). It is compatible with HDR formats such as Dolby Vision, HDR10, and Hybrid Log-Gamma (HLG). If you have any other questions or need further assistance, feel free to ask!

  Answered 1 year ago by PioneerCustomerSupport

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Q: QuestionI don't have ibternet servuce. Will this tv work with satelitte only, Dish?

Asked 1 year ago by Anonymous.

• A:Answer Hello! Yes, the Pioneer - 55" Class LED 4K UHD Smart Xumo TV (PN55-751-24U) will work with a satellite service like Dish even if you don’t have internet service. You can connect your Dish satellite receiver to the TV using an HDMI cable. This setup will allow you to watch all your satellite channels without needing an internet connection. If you have any other questions or need further assistance, feel free to ask! Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909

  Answered 1 year ago by PioneerCustomerSupport

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Q: QuestionCan Hulu be downloaded on it??

Asked 1 year ago by Anonymous.

• A:Answer Yes hulu is an app easily added to the TV

  Answered 1 year ago by JerryWVerified Purchase

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Q: QuestionCan this TV be wall mounted?

Asked 1 year ago by Shadow.

• A:Answer Hi Shadow! Yes, the Pioneer 55" Class LED 4K UHD Smart Xumo TV can be wall mounted. It is compatible with VESA wall mounts, allowing you to easily mount it on the wall for a sleek and space-saving setup. JC | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909

  Answered 1 year ago by PioneerCustomerSupport

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Q: QuestionMy new PN55-751-24U Pioneer xumo tv is having sound and picture issues. The sound goes away and picture and sound as well. I've reset tv several times, which works, but is this normal for a brand new tv? I've tried my cables on my other tv and no probem.

Asked 2 years ago by Randy.

• A:Answer My new tv is doing the same thing maybe this brand is not a good brand

  Answered 2 years ago by Anonymous

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Q: QuestionCan I get local channels it will be hooked up to dish network.

Asked 2 years ago by Anonymous.

• A:Answer Hi Pioneer Customer! Thank you for inquiring about our Pioneer - 55" Class LED 4K UHD Smart Xumo TV. Yes, you can watch local channels on this TV. It has Coaxial, RCA and HDMI ports that you can use to connect any antenna or cable box. If you have any further questions, feel free to reach out. Have a nice day! - James | Pioneer Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 2 years ago by PioneerCustomerSupport

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Q: QuestionIs there a physical power button and volume buttons on this TV? Or can that only be controlled with the remote?

Asked 2 years ago by CharleyM.

• A:Answer Yes, on the bottom left corner at the bottom

  Answered 2 years ago by DanishaCVerified Purchase

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Q: QuestionIs it compatible with the fire Stick

Asked 2 years ago by Kris.

• A:Answer Yes.... and if you power your fire stick with usb, there is a usb port to use with it .

  Answered 2 years ago by BobhifiVerified Purchase

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Q: QuestionDoes this tv have picture in picture?

Asked 1 month ago by Speedy.

• A:Answer Hi there, thank you for the question! The TV does not support Picture‑in‑Picture, so it can only display one source or app at a time. This means you won’t be able to watch two inputs simultaneously on the screen. If multitasking is important, an external device with PiP (Picture‑in‑Picture) or a model that includes Multi‑View would be the best option. Please feel free to contact us at 888‑287‑7658 or [email protected] if you have any additional questions. Vennila | Pioneer

  Answered 1 month ago by PioneerCustomerSupport

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Q: Questionis the spectrum tv app installed?

Asked 1 month ago by Tony.

• A:Answer No

  Answered 2 weeks ago by user145127

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Q: QuestionWhat’s wrong with the tv will I be able to return it if any problems with it

Asked 2 months ago by Quin.

• A:Answer Hello Quin, thank you for your question. This TV is brand‑new and should work as expected right out of the box. If you experience any issues at all, Best Buy’s return and exchange policy will allow you to bring it back within the eligible return window for a refund or replacement, depending on your purchase details. If you’re currently having a problem with the TV, please contact us at [email protected] or 888‑287‑7658, and we’ll be happy to help you get it resolved. Sidhartha | Pioneer

  Answered 2 months ago by PioneerCustomerSupport

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Q: QuestionCan it be installed outside

Asked 4 months ago by RaulM.

• A:Answer Hi RalzMoreno, thank you for reaching out to us. Regarding your inquiry, please note that our TVs are not designed for outdoor use as they lack protection against environmental elements such as moisture, dust, and temperature extremes. Additionally, the screens are not engineered with sufficient brightness to be clearly visible in direct sunlight. I hope this information helps with your setup! - Carl | Pioneer Support

  Answered 4 months ago by PioneerCustomerSupport

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Q: Questioncan i turn off the smart tv function ?

Asked 4 months ago by joecheese.

• A:Answer Hi there! If you are looking to use the TV as a simple setup, the best way to disable the smart features is by simply not connecting the unit to Wi-Fi. This allows you to use it as a traditional television without the smart interface requirements. I hope this helps! — Carl | Pioneer Support

  Answered 4 months ago by PioneerCustomerSupport

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Q: QuestionI had trouble attaching the legs to the television because the included screws wouldn’t go all the way in. The tv stands up, but it’s it leans slightly forward. How do I resolve this?

Asked 5 months ago by Annabelle999.

Q: QuestionCan you use a Bluetooth sound bar with this TV

Asked 5 months ago by Anonymous.

• A:Answer Yes I Bluetooth connect to mine all the time it supports Airplay as well

  Answered 5 months ago by Taylor20Verified Purchase

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Q: Questionwill this tv work with cable?

Asked 5 months ago by Anonymous.

• A:Answer Yes

  Answered 5 months ago by Taylor20Verified Purchase

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Q: Questiondoes the xumo tv require wi fi ?

Asked 5 months ago by bill.

• A:Answer Hello Bill. Thank you for your inquiry! The Pioneer 55" Class LED 4K UHD Smart Xumo TV does require Wi-Fi to access its smart features. It runs on the Xumo TV platform, which includes streaming apps like Netflix, YouTube, Disney+, Prime Video, and more. To use these apps, an internet connection—either via Wi-Fi or Ethernet—is necessary. Keith | Pioneer Support

  Answered 5 months ago by PioneerCustomerSupport

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Q: QuestionDoes this tv have Blue tooth technology for headphones?

Asked 6 months ago by Chief.

• A:Answer yes but its like watching an old Japanese movie with the delayed sound to mouth movements

  Answered 6 months ago by TBellVerified Purchase

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