A:AnswerHi! We currently don't sell ear tips for this model; However, the ear tips from the Voyager 6200 UC are compatible with the BackBeat GO 410. You should be able to find them through our resellers: 211149-01 - Spare Ear-Tips Small x 1. 211149-02 - Spare Ear-Tips Medium x 1. 211149-03 - Spare Ear-Tips Large x 1. If you have any further questions, feel free to contact our Customer Care Team at: 1-855-765-7878.
A:AnswerHi Violet! This model is mainly designed for any android/iOS cell phone or tablet that supports Bluetooth headsets. If you'd like to use the unit with your PC and a soft phone like Five9, it will really depend on the native Bluetooth from your computer/laptop. Many devices nowadays have native Bluetooth; However, not all of them support Bluetooth headsets. Bluetooth technology works through different profiles, and these are the ones the ear buds require to at least allow a connection: A2DP 1.3, HFP 1.7, HSP 1.2, AVRCP 1.5, SPP 1.2. As we've mentioned it may pair, yet we are unable to guarantee optimal performance in terms of audio quality, connectivity and range. We hopw you will find this information useful. If you have any questions, feel free to contact our Customer Care Team at: 1-855-765-7878
A:AnswerHi Sally! We're sorry to hear you've lost the charging pouch. Please note you can use any standard micro-USB cable, just make sure you're using a 5-volt wall charger or any USB output. If you're still experiencing charging issues, we'd like to share a few tips on how to extend the battery life of our products: https://bit.ly/35IMed5. In case the issue persists, this model does count with a manufacturer's warranty. If you have any questions, please don't hesitate to contact our Customer Care Team at: https://www.poly.com/us/en/support/contact
A:AnswerHi David. No, the Active Noise Cancelling technology uses additional microphones on the back of each speaker that respond well to low-frequency (80 to 700 Hz) background noise. These microphones pick up the background noise, feed it into the ANC circuitry, invert it, then direct it into the same audio path. This can only take place when using Bluetooth technology. When you turn it into a wired headset, it works only as a listening headset. The microphones won't work, hence ANC is not activated. Please note that at the moment we do not have a corded headset with ANC, though all of our corded headsets have noise-cancelling microphones. We hope this information helps. If you have any further questions, feel free to contact our Customer Care Team at: 1-855-765-7878
A:AnswerHello Cutts! This model is compatible with any cell phone or tablet that supports Bluetooth headsets. As you know, most computers nowadays are equipped with native Bluetooth; However, it is important to point out that Bluetooth technology works through different profiles. For example: Headset/Hands-Free Profile HSP and HFP, Advanced Audio Distribution Profile (A2DP) and AVRCP are the profiles the ear buds need to at least allow a connection with the computer; yet, it may not give you optimal performance in terms of audio quality, connectivity and user control functions. The ear buds most likely will pair, but we always recommend our UC line of products as it ensures PC connectivity and optimal performance. For example our Voyager 4220 UC and Voyager Focus UC. For further assistance, feel free to contact our Customer Care Team at: 1-855-765-7878
A:AnswerThw charging port is located on the right side. Its on the piece where power, volume buttons are on, but on the side. There is a black rubber flat colored small square, theres a notch for your finger nails to catch. Thats the charging port.
A:AnswerHi Paul! The ear tips from the Voyager 6200 UC are compatible with the BackBeat GO 410. You should be able to find them with the following part numbers: 211149-01 - Spare Ear-Tips Small x 1. 211149-02 - Spare Ear-Tips Medium x 1. 211149-03 - Spare Ear-Tips Large x 1. If you have any further questions, feel free to contact our Customer Care Team at: 1-888-363-0726
A:AnswerHello! Yes, the ANC feature can be activated directly from the headset without the application. If you require further assistance, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.
A:AnswerThe BackBeat GO 410 is compatible with any cell phone that supports Bluetooth headsets (android and iOS). As for being able to use it with an Oculus Quest 2, this will mainly depend on the apps capacity to support Bluetooth headsets. Please note this model is not intended for gaming. For more details related to this product: https://bit.ly/34JbtN3 or contact our Customer Care Team at: 1-855-765-7878.
A:AnswerI just click button on headset and then like on my cell I turn off and back on the Bluetooth as it searches a new device then u click pair once it shows up