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I have Samsung 7 edge, You may need to update your phone but not likely. if you can hook up easily any other blue tooth device to your phone, i can only speculate the earpiece itself is defective in some way.
Sorry, there was a problem. Please try again later.Please ensure your headset is in pairing mode by following the steps on this article: www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/How_To/M70-M90-How-to-Pair&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=m90&t=All&lang=en_US&popup=false&c=All Please don't hesitate to contact us if you require further assistance, we are always here to help at www.plantronics.com/support
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