Main Content

Customer Ratings & Reviews

Plantronics - M95 Bluetooth Headset - Black-Angle_Standard

Customer rating

Rating 4.3 out of 5 stars with 2757 reviews

89%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 2,757 Reviews
  • Rating: 5 out of 5 stars

    Outstanding!

    Posted
    Malcom

    I've had the M90 version for over a year now (identical), and I have used it daily (5 days at 9 hrs continuous use, and weekends sparingly). I have never had any issues, clarity is excellent both receiving and sending, of which spurred me to gift the M95 to a few friends. I thought I was getting a cheap Bluetooth headset that would suffice until I could afford a more expensive one, but why bother, this one works better than I expected! I'm still tempted to purchase a higher model, but most don't offer the talk time this has of 11 hrs. I like to listen to music while working, or mountain biking, where I need to be able to hear whats going on around me but still enjoy tunes. The earpiece tells me who's calling (temporarily pausing the music) and I decide whether I want to answer or not, then the music continues. The earpiece is comfortable to the point I forget I have it in, and have even searched for it only to find I'm still wearing it! I've owned 3 other Bluetooth headsets that were excellent as well, but their battery life was much shorter (6 hrs ea), and at a slightly higher price than the M95. I even started using 2 throughout the day to get by. Not anymore. I can't imagine a better headset with this kind of battery life, let alone anywhere near this price range. My boss purchased an item that cost 3x's as much as mine at the same time as I did, that boasted 10 hrs of talk time, but dropped to about 5 hrs after a few months! He gave it to his son and bought the m95 because mine has worked great and still holding 11 hr talk time. I still look at the other headsets from time to time, but haven't found anything I'm willing to purchase due to lack of continuous talk time length. The m95 is kind of bland looking and it's using an older Bluetooth tech. but it still works great! Pros: Outstanding battery life! (11 hrs continuous use) Comfort (offers Simple to use Cons: Distance from phone use Bland styling Old Bluetooth tech.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad Choice For Sound Quality

    Posted
    ZephyrX
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Don't get fooled by the description or price. My wife's original Plantronics, after many years, stopped working. I was going to purchase that same model, in white, as we were completely satisfied with it, for a Christmas present. I went to Best Buy to buy one and there were no Sales Reps there that could tell me if another model I saw was the newest or not so I called Plantronics. They told me that this model that I was considering purchasing was their latest and had all the features of the other model I had. The main difference was that it was It had HD Sound and more talk time before recharging, It was also $10 less expensive. I purchased it. My wife was thrilled when she opened her Christmas gift. After charging we turned it on and tested it so I called her. She was impressed with how clear it was. However, on my end it was too clear. The sound was high pitched and picked up every background noise imaginable. I the TV was on when I called her I heard it perfectly over her and couldn't make out clearly what she said. I had to ask her to shut the TV when she called me. I asked her to lower the volume on her earpiece, but that didn't work. I have a parrot that talks, whistles and sings so I had to ask my wife to go to another room when we spoke as my parrot's voice was ridiculously loud. This earpiece picks up ants walking. I tried lowering my earpiece when I call but now I couldn't hear my wife good enough. We decided to return it and get the original model we had been using and pay the extra $10. However, Best Buy would not refund us for this as they said that this had a 15 day refund policy. Really?? I bought this over the Holidays as a Christmas present for her. Note to self...never buy any gifts for someone at Best Buy. You'll be stuck with it if it doesn't work out for you. Now when my wife calls me I have her turn OFF the earpiece and talk through the phone. It's been several weeks since this fiasco and all her family members and friends complain about how loud and high pitched it sounds on their end. I have decided to throw away this new earpiece and purchase her the original one I wanted to buy in the first place. Happy Wife - Happy Life! Unhappy Best Buy Customer.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Too spoiled to be impressed

    Posted
    TechieGuy
    • Verified PurchaserVerified Purchase

    Well, I learned the hard way that it was my phone that truly seems to be "allergic" to BT connectivity, but still once upon a time there were these things called "flip phones" and it just so happened that Sony Ericsson made a good one. If you bought a like branded BT earset to use with the flip phone then you could simply press the button on the side of the ear piece, wait for your prompt and then say the person you wanted the phone to call exactly the way you recorded the "sound shortcut" the phone would then match what you said to what you recorded and stored on file and it made a "sound match" if you will - then you'd be talking to the person you asked for. If it didn't match you'd have to try again. Very rarely would it ever confuse one recording with another recording. With the plantronics earset, technology has moved along a bit, I like it's battery life, I like it's ability to tell you how much battery is left or it's ability to locate the earset when it's lost with an app from the play store. Even the feature where you can tell it to call any random number shows's great promise, yet it's all poorly executed. This thing totally sucks at understanding me no matter if I speak like me or like a mono-tone robot. I've used plenty of software with big companies like UPS would use just so you can speak your tracking number. They never have problems with my speaking skills, but this thing can't even hear anything right, numbers or names, it even hears different names of people that I have in my contacts and calls them even when their name sounds nothing like what I spoke. And so I have no secure way to know I'm getting who I'm asking for. It severely limits how I might choose to use my BT earset. Somehow the tech involved with this doesn't even eclipse that of flip phone era technology, so for the ability to find it with an app and for super long battery time and for fitting in my ear in a way that it doesn't easily fall out I give this earset 3 stars. Fix your voice recognition S/W and you'll get 5 stars outta me.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Solid product, good price, little discomfort.

    Posted
    LeEZ
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Was looking for a bluetooth headset for driving. Didn't need anything too fancy, just something I can listen to my calls or GPS while driving that has good call/standby time. I had seen price ranges from 50-200 dollars! Was surprised to see such a broad range. Plantronics has always made solid headsets for the business desk phone, so I gave this 1 a chance. Price was attractive. Setting up was a breeze. Call volume is a little lower than I expected initially, but it's clear as day. Just raise the volume a bit. Tested it on a windy day & the wind did not interfere with my calls (plus). Battery lasts which was exactly what I wanted (11 hours fully charged, but I don't need to talk THAT long, lol). Only snag is that it can get a little uncomfortable after wearing it for more than a hour. Again, not a deal breaker since I mainly use it for driving. If you're looking for a decent headset that won't break the bank, give this product a look.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Works well, not comfortable.

    Posted
    RS128908
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This BT earpiece pairs well with compatibility for iPhone. It speaks to you on how much battery life, incoming calls and a button to activate Siri. The highest volume is okay however if you are outside with a little bit of noise the person you are having a conversation with will hear it and if you are driving as well as a truck driver the noises from your engine will make it difficult to hear the individual you are talking to as well as the podcast or music you’re listening to. I could forgive all the above but overall the product is painful to wear after a few hours. Battery life lasts about 9 hours from my experience. I’ll be trying out new BT earpieces to find the most comfortable instead of having the ones that hang off your neck, just too much wires to deal with while driving and moving. Returned for a refund.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Hi! Thank you for your review on our M95 headset. However, we are sorry to hear you weren't able to find a comfortable fit with the headset. While we thrive for our headset to fit everyone, we understand that one size doesn't fit all. With this in mind we include 3 different eartip sizes for a better fit. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. We will forward your comments and feedback to our team for future consideration when developing new products and accessories. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance. plantronics

  • Rating: 5 out of 5 stars

    Works Great

    Posted
    Kelley
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this mostly because my phone stopped connecting to the Bluetooth in my car. I needed a hands free way to answer calls in my car. This was recommended by the sales associate at Best Buy. It works great. It fits in my ear well and stays in place even without the optional piece that fits around the ear. The part that goes in the ear is very comfortable for me, and I am usually quite sensitive to earbuds. I can usually only wear them for an hour or less. I can easily wear this one for several hours without any discomfort at all. The sound is great on my end and so far everyone has said that they can hear me clearly. It was very easy to set up and is also very easy to use. It is so small that I am concerned about losing it. The price is reasonable and I would purchase this again should the need arise.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good sound quality, somewhat uncomfortable

    Posted
    magnuspraeda
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I needed a bluetooth headset so that I could make handsfree calls while on a road trip recently and this seemed to be a good middle-of-the-road solution. Pros: Great sound quality in calls and supports streaming audio so you could use it to listen to podcasts (I don't recommend music--it's definitely designed for talking) Great battery life. I get at least two weeks of use out of a charge (roughly 9-10 hours of talk time and the rest on standby). Easy to control with a real on/off switch. I hate headsets that try to skimp on controls by leaving off an on/off switch. Cons: Not comfortable to wear for longer than about 4 hours. This is entirely dependent on your ear, but I found I need to take it out for at least an hour and let my ear rest if I'm wearing it for extended periods of time. No interchangeable ear gels. This would probably help some with making it more comfortable for long periods of use. Charging LED. I don't know if it's a manufacturing defect on my unit or if they're all like this, but the charging LED on mine barely illuminates at all. It's so dim, it's hard to see unless you hold it at the proper angle.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Sound quality excellent, call quality sufficient.

    Posted
    mitchellvii

    Here's the question you have to ask yourself. If you are looking for an all day, in the office on the phone with clients Bluetooth, you honestly should get an overhead one with boom mic. Nothing else compares. But if you are looking for a super lightweight, long battery life unit with excellent sound for hearing on calls or listening to music as you run around town, and can live with acceptable but not excellent outgoing call quality, this is your headset. The best part is you do not look like a cyborg wearing it. It is small and quite discrete. To summarize. Not the 100% professional office Bluetooth, but definitely the one you want to pop on your ear when you leave the office or head to the gym.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Lightweight, crystal clear, comfortable

    Posted
    sfbusker
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I pretty much won't use my phone without a bluetooth, so I need one that's reliable and durable. The Plantronics - M95 Bluetooth Headset provides both. Thanks to the gel tabs (?) that comes with the unit, it's easy adjust this bluetooth to perfectly fit my ear. (I have small ears which would cause other bluetooth devices to constantly slip out of my ear) Audio from the caller is crystal clear! I'm told that my voice comes through clearly, as well, with little-to-no background noise. That's important to me because I'm on the road a lot, and road noise would often ruin my phone calls while driving. Not an issue any more. In fact, this is my SECOND M95! My young dog...well, you can imagine the rest. I loved the first one so much, I replaced the destroyed one with the same model. Definitely worth the money spent.

    I would recommend this to a friend

    • Brand response

      PlantronicsProductSpecialist

      Thank you so much for posting your testimony. We are happy to learn that M95 serves your connection needs. Please feel free to reach out to Plantronics Support if you have additional feedback or questions.Plantronics

  • Rating: 4 out of 5 stars

    Good quality for price

    Posted
    M95Bluetooth
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    When you first use it it almost seems like it has to adjust to cancel out noise and get some clarity for calls. Many people couldn’t hear me clearly and complained when I first got it. I learned this device needs to be pointed toward your mouth unlike other earpieces I’ve used where that’s not an absolute requirement. It’s been about three weeks sinc I purchased this device ant it took about a week for it to really prove to be worth it for callers who complained initially. The music comes through clearly and all in all it works the way it’s described. Give it time to adjust and you should be fine.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor noise isolation

    Posted
    InnovativeDoc
    • My Best Buy® Elite MemberElite Member

    I read reviews before purchasing this headset. In the beginning, it did give 11 hours but just 3 weeks later the battery life was around 9 hours or so. However, my main intention was to get a headset through which people could hear me well. Unfortunately, even in the slightest noise (example, some people softly talking near me whose conversations our mind can ignore while working), the recipient of my call could not hear me well at all as they were distracted by other people's noise. It was very embarrassing for me as I was in an official call and thought the headset would isolate my voice from others. I wish I could return it, but it was too late when I discovered the noise isolation situation. Would recommend readers to put few dollars more and get a better set. I had to buy a higher end one for my office use. Bad product.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for anyone

    Posted
    PCGuru
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is my second plantronics bluetooth. I had the M165- worked great for 4 years. But this one, M95 much louder and clear. Sound cancelling is great. I have asked people how I sound driving on the highway in my work van. They all tell me they don't hear any back ground noise. The battery says 11hours of talk time, it's close I get about 10. Better than my old M165 witch was 7 new and about 4 when I replaced it. The M95 is light, easy to use, answer and end call button on ear piece. Volume buttons and power switch also. Comes with in ear and over the ear holder. Can use any micro usb cable and charger, charges quickly, mine has charged in under 30 minutes. Also comes with wall charger. Works great for playing music, auto pauses for phone call, resumes when call ends.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Bluetooth Headset

    Posted
    KenW
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have a hard time finding any in-ear audio device that is a good fit for my ear. The design and adjustability of this Bluetooth headset makes it a perfect fit. It doesn't give me an ear ache, or headache after a few minutes of wearing it. The audio output (quality and volume) is better than most of the Bluetooth head sets I've used. It cost $30 less than more well known brand headset I'm replacing. Also equal sound quality, but better fit than the popular brand name headset. 5 hours longer talk (battery) time than all previous bluetooth headsets I've owned. Only thing it lacks is complete compatibility with the music app in my phone. I can listen to music and adjust the volume. But the headset lacks the function buttons to FF, RWD or skip tracks. If it hat those functions I would rate it 5 stars.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    So far a decent headset

    Posted
    Impy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The only reason I got the M95 is because I had previously purchase a Motorola Boom2 with a 2 yr protection plan. My Boom2 died and when I went to replace it at Best Buy I learned that they no longer carry the Boom2. So I selected the M95 since it was similarly priced. It has the same sound quality and range as the Boom2. But I'm disappointed with its handling of incoming calls. The Boom2 told me the phone number of the incoming call. the M95 simply says "incoming call", so I have to go look at my phone to see who's calling me so I can decide to answer or not. I've been told that a more expensive Plantronics headset has this feature. But since my cheaper Boom2 had the feature I can't see paying more.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Unfortunately it is hard for Plantronics to match prize points with other brands as we normally prize our units based on our production costs and marketing and sales, and in some cases what our production manager chose to include in terms of features. We do recommend you go into the store and talk to the seller who stated it would be the same features as they should contact our support if they need help to compare other brands technical specifications. Hopefully they will assist and maybe find a model that does everything your old model did. Plantronics

  • Rating: 5 out of 5 stars

    Great Great Great

    Posted
    bc3tech
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Went in to the store to pick up a "cheap" Bluetooth headset as my latest one had broken. I settled on this guy and really couldn't be happier. Phone: Nokia Lumia Icon Pros: * Great compatibility. Supports streaming - so navigation and music come through - along with conversation. Cons: * Voice of the unit sometimes talks "too long" like while picking up a phone call "Answering call..." which i'm sure causes a delay for the caller an can be a little annoying * Still isn't automatic which direction power button goes to turn on/off, where the power button is located, and which side of the rocker switch is volume up vs down * Have found that I can't wear it for more than an hour or so before my ear starts to ache. Will be getting a custom earmold for this for sure.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    No replacement ear hooks

    Posted
    Loopy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this because I thought I could use replacement ear hooks that I had from another product. But the ear hooks for this one are a different size. It is not possible to get replacements for these ear hooks; the only replacements that are possible are for the plastic ear inserts. I have been trying to find a comfortable small Bluetooth without success. This one had to be returned because the ear hooks will break and the plastic ear inserts are too uncomfortable to wear. I’m sure the technical capabilities of this Bluetooth are excellent. But unfortunately companies have to realize that they need to provide replacements for their products’ breakable parts or they won’t sell.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Thank you for your honest review on our M95, while the spare ear loop is not sold by itself it is part of the headset's replacement ear tip kit which can be found with part numbers 201955-01, 201955-02 and 201955-03 (S, M or L eartip sizes respectively). Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance! Plantronics

  • Rating: 4 out of 5 stars

    Excellent

    Posted
    Brycenh
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I work construction and this little ear piece is fantastic, to be able to listen to books or music while working without having to deal with any cords is wonderful. The battery lasts quite well and charges quickly. I also like that I don't have to stop everything I am doing to answer the phone. A quick push of a button and I can return to what I was doing. The only issues are that occasionally (very rarely) people have a hard time understanding me and the issue if fixed if I switch off the Bluetooth and just use the phone. The other issue is that if I have my phone in my back pocket and I sit or squat, the bluetooth cuts out sometimes.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Awful Sound Quality

    Posted
    JustLittleOleMe
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased 2 Plantronics M95 Bluetooth Headsets. I paired the first one and I constantly could myself speak in a feedback loop. I unpaired it and then paired it to my wife's phone to make sure it wasn't my phone that was causing the feedback. My wife experienced the same thing. Just to rule out our phones, I paired the second earpiece and there was no feedback but the sound quality was awful. It did not eliminate any background noise like it should have. I would not recommend this earpiece.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Hello and thank you for your honest review on our M95 headset. However, we are sorry to hear about your experience. If you are experiencing some audio issues with the headset and already tested a different mobile with same results, then it's all pointing an actual problem with the headset and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can simply click on the following link for further instructions: https://bit.ly/2N637EC. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance. plantronics

  • Rating: 5 out of 5 stars

    Great for a senior citizen

    Posted
    Blondie
    • Verified PurchaserVerified Purchase

    This ear piece is very easy to wear. I forget that I have it on my ear. It is easy to use which is great for an electronically challenged person. I can hear clearly as can the person on the other end. There is no static or noise and has a far range if you are not holding your phone. It is an excellent device for senior citizens in case you should fall or have an emergency. You just tap the ear piece and ask for a number to be called. It gives you hands free talking if you are driving and your car does not have that option available. I was able to give up my home phone, save money and not have to look for the actual phone to answer it. I love it. And it stays charged for 12 or more hours.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very Clear Connection

    Posted
    MeWowSki
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This headset is so much nicer than the apple earbuds that came with my iphone. I love that it's cordless and that it has a long range. There are two things that don't give it a full 5 stars. The first is that after about two hours the part that wraps over my ear starts to make my ear feel tender so I have to remove it to relieve the pain. The other is that it only come with one size ear tip and I guess my ears are too small because the whole set will entirely pop off sometimes like it isn't fitting snug enough. I work from home about 2-3 hours a day but I imagine if I had to wear it 8 hours a day it might not be the most comfortable. Overall I am pleased with it.

    I would recommend this to a friend