“The volume is not getting higher. The sound is really low. What do I do? Can I get it replaced through you? I purchased it one month ago and cannot return it to Best Buy. They have a 15 day return policy.”
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1-6 of 6 Answers
That’s correct unless you bought warranty then you have a 2 year replacement.
Sorry, there was a problem. Please try again later.Take the ear tip off, and gently clean the screen with a q-tip and some rubbing alcohol. The micro mesh gets dirty and blocks the sound. I swabbed with the alcohol tip, then the dry tip three times, huge difference.
Sorry, there was a problem. Please try again later.Did you go into the volume on your phone to verify that it is turned up there and not just the ear piece
Sorry, there was a problem. Please try again later.Hello Anne! We are sorry to hear you are having some audio issues with the headset. You may want to try resetting the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_M95". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to try increasing the volume directly from your mobile. Last but not least, we recommend testing the headset with a different mobile to completely isolate the issue. If for some reason the issue remains, then it means the headset has an actual problem and it will be best to replace it. Remember this unit counts with a limited warranty since the first day of purchase and you can request a replacement directly through our official website: https://bit.ly/2YBYxUo. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
Sorry, there was a problem. Please try again later.You may need to adjust the volume on your phone. You also might try unpairing and then pairing it again.
Sorry, there was a problem. Please try again later.Volume is controlled at the phone AND the bluetooth.
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