“It keeps losing connection with my HP laptop/ windows 11, please advise on how to fix”

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• For warranty, please take your original receipt and the Product to any Best Buy store.

  Answered by Platinum Customer Care 4 years ago

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• It should be simple plug and play idiot proof. Make sure the ethernet cable is on flat surface. If that doesn't resolve the issue, take if back for exchange.

  Answered by bestbuyer 4 years ago

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• I was having the same problem with my chromebook. I installed some updates and now is holding the connection better

  Answered by Anonymous 4 years ago

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