Questions & Answers

Q: QuestionWhen is the demo or the actual release date? Why was I told by Best Buy representatives with customer service to drive an hour and thirty minutes to a store to purchase the glasses, only to not even be able to get them?

Asked 1 month ago by AkramM.

• A:Answer I live NC, i scheduled my appointment on Oct 20th (on Meta website for Best Buy), they had NO earlier appointment. So i just happened to go to the store on Oct 6th, they had a Meta rep and the glasses there, he did a demo with me, got sized and I ordered the glasses that day, they had no glasses in store, they are on back order (till December) but he says theyll prob come sooner then expected

  Answered 1 month ago by lisa

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Q: QuestionWill the built-in display on the Meta Glasses 2 be able to function on the left eye instead of the right? My right eye has limited vision, so I’d prefer to use my left eye.

Asked 1 week ago by Shogun.

Q: QuestionCan you get these with prescription lenses

Asked 1 week ago by Anonymous.

• A:Answer Hi there, great question! We're happy to confirm that prescription lens are available for Meta Ray-Ban Display glasses. The glasses can accommodate Rx of -4.00 to +4.00 and can be ordered at the time of purchase. We hope this helps to provide some clarity. For more information on the Meta Ray-Ban Display, please don't hesitate to reach out to our wonderful Customer Support team. They're always on hand to assist with any questions or queries you may have!

  Answered 1 week ago by Meta Store Support

  
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Q: QuestionCan this run doom?

Asked 2 weeks ago by Everett.

Q: QuestionDo you have the glasses in stock right now

Asked 2 weeks ago by Joe.

• A:Answer They don't have them in stock. I did the demo, and they will ship it when available.

  Answered 2 weeks ago by Anonymous

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Q: QuestionAre transitional lens available?

Asked 3 weeks ago by Michael.

• A:Answer Hi there Michael, Thank you for showing such keen interest in the Meta Ray-Ban Display! The lenses found within the Meta Ray-Ban Display are Transitions lenses, which would seamlessly darken in response to light in your environment. You'd be able to see clearly indoors and outdoors thanks to the ultimate adaptability of the lenses. We hope you find this information helpful and more details can be found on our official website!

  Answered 3 weeks ago by Meta Store Support

  
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Q: QuestionWill they ever come with prescriptions?

Asked 3 weeks ago by Bismkii.

• A:Answer Hey Bismkii Great question. The Meta Ray-Ban Display are already available with prescription lenses, book your demo today and say you want to add prescription lenses after and you will have the option to add them then. Thanks.

  Answered 3 weeks ago by Meta Store Support

  
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Q: QuestionWill this model be available for prescription?

Asked 3 weeks ago by Brian.

Q: QuestionCan I order the glasses with a prescription from best buy?

Asked 1 month ago by David.

• A:Answer When will Meta come out with these glasses?

  Answered 2 weeks ago by ChristapherL

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Q: QuestionWill an HsA card cover the full cost of the glasses or only the prescription? Or any at all.

Asked 1 month ago by Qmurry.

• A:Answer You must check with your insurance provider. I did and they will cover both frame and prescription lenses. It took provider 3 days to research and confirm coverage.

  Answered 1 month ago by PeterB

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Q: QuestionWhen will i be able to walk in and get a pair of meta ray band display smart glasses with prescription lens

Asked 1 month ago by Mattcaveil.

• A:Answer Hi there Matt, Please visit our official website to schedule a demo at your nearest Best Buy store. There you will be receive accurate size and fit guidance and a link by the sales rep to purchase the Meta Ray-Ban Display with prescription lenses. We cannot wait for you to experience the magic of the Meta Ray-Ban Display for yourself and we hope you find this information useful!

  Answered 1 month ago by Meta Store Support

  
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Q: QuestionDo they work in VR type mode with Microsoft flight simulator 2024?

Asked 1 month ago by DanK.

• A:Answer No

  Answered 1 month ago by Anonymous

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Q: QuestionWhen will these be available online? Or when will they be available at all Best Buy locations?

Asked 1 month ago by Thebrickhouse.

• A:Answer I believe they want you to get sized for the wrist band and the glasses prior to purchasing and to show you how to use it

  Answered 1 month ago by lisa

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Q: QuestionCan you drive while wearing these glasses?

Asked 1 month ago by willow12345.

• A:Answer Of course if they don’t say you should never wear these while driving aka "distracted driving" then its probably going to put them in a position of liability from anyone getting into a car accident who owns them. Just be smart and reasonable and don't do anything crazy with them while driving. I would think that using them for Navigation while driving would be reasonable.

  Answered 1 month ago by Anonymous

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Q: QuestionWill these glasses make you see better?

Asked 1 month ago by Pelon.

• A:Answer In their keynote they stated that you can get -4.0 to +4.0 lenseswhen you order. I think you have to get them at time of ordering though. You probably won't be able to get them same day in store.

  Answered 1 month ago by joseph

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Q: QuestionIt won’t let me schedule a demo

Asked 1 month ago by Anonymous.

• A:Answer I was trying as well to schedule a demo and it wouldnt let me, I think when there in stores near you providing demos itll open up a calendar to schedule, thats what it did for me

  Answered 1 month ago by lisa

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Q: QuestionCan they be returned if i dont like them after trying them for a few days?

Asked 1 month ago by Anonymous.

• A:Answer The Meta rep told me I could, they also off insurance on them as well

  Answered 1 month ago by lisa

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Q: QuestionCan I get internet by pairing with my Apple Watch instead of my iPhone?

Asked 1 month ago by Anonymous.

• A:Answer No, the glasses get the data from the Meta App which is only available on mobile phone stores currently. However you can pair them with Apple Watch, but they will only work as glorified headphones. Not sure about the display side of things, but for the Oakleys and the Ray Ban Gen 1-2’s this is how it works. So most likely the same for this product as well. Hope this helps.

  Answered 1 month ago by FreddieC

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Q: QuestionWhy does it allow you to schedule a demo if no store has them for standard inventory?

Asked 1 month ago by lkay.

• A:Answer I went in store to get them in person as i expected since you can't buy them online. They had 2 sets and it wasn't even a demo it was just putting them on and fitting the band. Then you have to order it at the store to get it shipped as they had no inventory in the store. Even the Meta staff was confused as why stores weren't having stock even though they are advertising demos. All I can say it was a very interesting product drop.

  Answered 1 month ago by mauss

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