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Have you tried updating the sound drivers for the laptop? It could also be the sound card or integrated sound chip that could not be giving you the proper sound for the headset, my pro works perfectly fine on both my laptop and desktop.
Sorry, there was a problem. Please try again later.Make sure he has the mic jack and the headphone jack plugged into the the right slot. They are color coated. Mad the mistake myself one time and my mic wasn't working.
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