Questions & Answers

Q: QuestionHow hard is it to remove?I can't find anything online demonstrating the removal tool. I don't want to stick this on without knowing I can take it off.

Asked 9 years ago by Breezy.

• A:Answer Thank you for your interest in Reach Antenna! The adhesive is a 3M repositionable tape so you will be able to take it off without a problem should you decide. Here are our instructions for removing Reach Antenna: Step 1: Remove the iPhone from the case. Step 2: Locate the Reach Antenna removal tool inside the retail package. Step 3: Carefully pry the Reach Antenna on all sides until it releases from the back surface of the iPhone, taking care not to over bend it. Please fee free to call us if you have any other questions. You can reach us at: 1-855-862-4090

  Answered 9 years ago by Antenna79

  
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Q: QuestionDoes this support one iPhone 6+ or, multiple (02) phones?

Asked 10 years ago by Anonymous.

• A:Answer Iphone6+ yes. multiple phones no. each model is for one type of phone only.

  Answered 10 years ago by ANCjjj

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Q: QuestionWill it work with Verizon network?

Asked 8 years ago by Tucker.

• A:Answer Total waste of money, I am disappointed in Best Buy for even selling this. Absolutely no difference in my reception!!!!!

  Answered 8 years ago by DominicVerified Purchase

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Q: QuestionDoes it work with Mophie casesI use Mophie cases. does the reach work with those cases since there is a battery in them?

Asked 9 years ago by Kevin.

• A:Answer I didn't find that it worked at all. I tried it with a couple of different cases and even took my case off at home. I found no difference whatsoever.

  Answered 9 years ago by Gryphon

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Q: QuestionCan I remove it without the designed tool? I lost my retail package and I’m trying to figure out a way! Please help.

Asked 6 years ago by ThatGuyGio.

Q: QuestionDoes the Reach Antenna work with LG phones and the AT&T network?

Asked 8 years ago by rogueniner.

• A:Answer No. Every version of Reach Antenna is custom-engineered to fit a specific phone model and work specifically with the unique antenna structure of that phone.

  Answered 8 years ago by Antenna79

  
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Q: QuestionI just bought an iPhone 7 Plus and the Signal in my house got worse I don't know how but do you think it will work for iPhone 7 pluse ?

Asked 8 years ago by Iphone7plus.

• A:Answer Does not work for iPhone 7.

  Answered 8 years ago by Nicamarcel1Verified Purchase

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Q: QuestionWhat if I was camping and barely have any reception, would this help with that?

Asked 8 years ago by Mk.

• A:Answer It should? However, I cannot say positively that my range has increased!

  Answered 8 years ago by LeeHDCVerified Purchase

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Q: QuestionWill this signal booster work with the otterbox on that I have on my IPhone 6?

Asked 9 years ago by JCBJR.

• A:Answer I have the OtterBox and it's working!

  Answered 8 years ago by LeeHDCVerified Purchase

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Q: QuestionWill the Reachantenna really improve my wifi reception for my iPhone 6s? I use an Otterbox case to protect my iPhone.

Asked 9 years ago by bobhyp.

• A:Answer I have the 6+ and the Otterbox as well. Sadly, I cannot say the signal is really better!

  Answered 8 years ago by LeeHDCVerified Purchase

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Q: QuestionHello, Greetings! I have a BIG question about such a product. Do you absolutely know that this thing wont cause the radiation levels to rise out of the specific limits for which most phones comply? I mean have you tested it?

Asked 9 years ago by SammyBoy.

• A:Answer No, the frequency in our devices is very low. No risk of radiation there. And again know this product does not increase radiation enough to harm your cell in a short term. Our smartphones produce non-ionizing radiation, but at an extremely low frequency level. All of the connections going to and from your mobile device all operate at different frequencies. Wi-Fi connections operate between five main frequency ranges: 2.4GHz, 3.6GHz, 4.9GHz, 5GHz and 5.9GHz Bluetooth operates on the 2.4GHz band Cellular connectivity in smartphones operate on a multitude of frequencies, anywhere from 700MHz to 2.7GHz. The frecuecy that can harm you is ionizing frequency.

  Answered 8 years ago by Nicamarcel1Verified Purchase

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Q: QuestionI have I phone 6 and use Verizon service will this work with this carrier? if no what does?

Asked 9 years ago by Joe.

• A:Answer It didn't help increase my service.

  Answered 8 years ago by scrooksVerified Purchase

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Q: QuestionDoes it work for Sprint customers?I have an IPhone 6s Plus with sprint and I read it worked with most companies but I wanted to make sure sprint is one of them.

Asked 9 years ago by Rb.

• A:Answer I have sprint and it didn't do anything for my service... My daughter has sprint and she stayed next to me send my signal was no better than hers...

  Answered 9 years ago by Gwtgl

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Q: QuestionWhat is the warranty and so you offer a money back guarantee without suffering repercussions from Best Buy for returning something?

Asked 9 years ago by Ronniemacc.

• A:Answer I bought it and it didn't work and took it back to Best Buy and they didn't give me any trouble.

  Answered 9 years ago by Gwtgl

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Q: QuestioniPhone 6s Plus - Installing on top of a thin clear back protectorI have plastic back protector (clear) on the back of my iPhone 6s Plus. Can I install the antenna on top of the thin plastic back protector or does the antenna have to be touching the metal of the phone?

Asked 10 years ago by David.

• A:Answer My understanding from the directions is that it has to be installed on the metal back of the phone. That said I found this to be no help at all with my cell signal. It was basically a really ugly sticker on the back of my phone. The good news is that if you do try it and get the same results I did that you can return it and it can be removed from your device without leaving residue or scratching up your phone. Good Luck either way

  Answered 9 years ago by Gryphon

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Q: QuestionPhone gets hot while onMy phone gets hot when the Reach Antenna is on the phone. Is this normal? Is there anything I can do to cool it down? I have it in an otterbox, but still feels very warm.

Asked 10 years ago by Anonymous.

• A:Answer No I don't think so... I have not noticed that problem since I started using the antenna.

  Answered 10 years ago by adamezra

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Q: QuestionAndroidDo you have one for Samsung Galaxy Note 4?

Asked 10 years ago by Anonymous.

• A:Answer no

  Answered 10 years ago by kmc62

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Q: QuestionWill this signal booster work with my LG from AT&T? If not what will?

Asked 10 years ago by DDW.

• A:Answer I have an Iphone but it works with any cell phone. I live in a rural area and i went from not being able to use my phone to being able to with this product.

  Answered 10 years ago by angelaco

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