“So this is my second pair of rig 800 hs I love them but this new pair won't work unless I put the dongle directly into a USB on my ps5i would prefer to have the dongle in the charging base”
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Hi Tim, We apologize that your new RIG 800 PRO HS isn't working as expected. That's an unusual one - sounds like an issue with the base. If you are within the Best Buy return policy, you can swap it out there. Or contact Nacon Customer Support via email at [email protected], send us a copy of your Best Buy receipt, and we can provide warranty service. Thank you for choosing RIG gaming audio from Nacon.
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