So this is my second pair of rig 800 hs I love them but this new pair won't work unless I put the dongle directly into a USB on my ps5i would prefer to have the dongle in the charging base null

Question

Nacon Team · Accepted Answer

Hi Tim,
We apologize that your new RIG 800 PRO HS isn't working as expected. That's an unusual one - sounds like an issue with the base. If you are within the Best Buy return policy, you can swap it out there. Or contact Nacon Customer Support via email at support.us@nacongaming.com, send us a copy of your Best Buy receipt, and we can provide warranty service. Thank you for choosing RIG gaming audio from Nacon.

“So this is my second pair of rig 800 hs I love them but this new pair won't work unless I put the dongle directly into a USB on my ps5i would prefer to have the dongle in the charging base”

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