Questions & Answers

Q: QuestionHow do I get the game/chat balancer to work with PC?

Asked 1 year ago by BBQ.

Q: QuestionDoes it have an EQ button?

Asked 2 years ago by Mathias14.

• A:Answer Unfortunately, the HX does not.

  Answered 1 year ago by JosephJrVerified Purchase

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Q: QuestionWhat does the HX mean?

Asked 2 years ago by Matthew28.

• A:Answer Hella Xhitty (dookie)

  Answered 1 year ago by CatherineSVerified Purchase

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Q: QuestionDoes the mic pop out?

Asked 2 years ago by Person.

• A:Answer Yes its detachable

  Answered 1 year ago by JoesphWVerified Purchase

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Q: QuestionIs there anyway to use a PlayStation compatible 800 pro HD headset for an XBOX ? For example get a different base station or is it as simple as getting a XBOX wireless adaptor to plug into the base station ?

Asked 2 years ago by brenden.

• A:Answer Hi Brenden, No there is no way to do this since the RIG 800 PRO HD and RIG 800 PRO HS do not have the Microsoft Xbox authentication chip in both the headset and wireless adapter that allow for compatibility with Xbox consoles and also enable activation of Dolby Atmos surround sound. Therefore, only the HX version of RIG 800 PRO series headsets is compatible with Xbox One, Xbox Series X, and Xbox Series S consoles. Thanks for your interest in RIG audio products from Nacon...

  Answered 2 years ago by Nacon Team

  
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Q: QuestionComing from a RIG 400 Pro, I got these thinking they would be an upgrade. However, while the audio is much better, the microphone quality is much worse. Is anyone else having this issue? My friends can hear me just fine but the 400's had a much better mic

Asked 2 years ago by Slayer.

• A:Answer yes, has to be closer to your mouth. its annoying....

  Answered 2 years ago by becbuyVerified Purchase

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Q: QuestionIs this product compatible with xbox series s?

Asked 2 years ago by Blubell.

• A:Answer Absolutely, that’s how I use them now.

  Answered 2 years ago by MooseVerified Purchase

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Q: QuestionCan two players use two of these while playing together on the same Xbox 1 console?

Asked 2 years ago by Clyde.

• A:Answer Should be able to. Each usb is typically configured to work with the headset it came with so there shouldn’t be any interference.

  Answered 2 years ago by ChromavoidVerified Purchase

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Q: QuestionCan you charge this headset while playing?

Asked 2 years ago by Nat.

• A:Answer Yes you can. Works well with a portable charger.

  Answered 2 years ago by ChromavoidVerified Purchase

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Q: QuestionI just got mine for a few days but I noticed a constant hissing/static noise in my new headphones that remains the same even when the volume is turned up or down, is this a feature of it or is mine a faulty one?

Asked 2 years ago by Novick.

• A:Answer That sounds like something is wrong with the headset. A bad soldering point or power wires touching audio wires inside perhaps. I would exchange them.

  Answered 2 years ago by MooseVerified Purchase

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Q: QuestionMy wireless adapter that plugs into the Xbox broke. Is there a part I can but so I can still use this headset?

Asked 3 years ago by Zackgr52.

• A:Answer Hi Zackgr52, We apologize you've had an issue with your RIG 800 PRO HX. All RIG products from Nacon are covered by a 1 year warranty. Please contact Nacon Customer Support via email at [email protected] for warranty service. Thanks for choosing RIG products from Nacon...

  Answered 3 years ago by RIG Customer Support

  
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Q: QuestionDo you have to have the station is sits in

Asked 3 years ago by Anonymous.

• A:Answer Not necessarily. Sometimes I charge the headset by using just the wire and it charges just fine.

  Answered 2 years ago by GregoryLVerified Purchase

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Q: QuestionAre these headset compatible with ps5

Asked 3 years ago by Lou.

• A:Answer There is a PS5 version

  Answered 3 years ago by LGTVVerified Purchase

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Q: QuestionHow long does it take to charge?

Asked 3 years ago by Anonymous.

• A:Answer I believe it says to fully charge from 0 it’s about 7 hours.

  Answered 2 years ago by JeffVerified Purchase

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Q: Questionwill these work with a Samsung TV with Dolby Atmos

Asked 2 years ago by Cork.

• A:Answer Hello Cork, The RIG 800 PRO HX will not work with a Samsung TV with or without Dolby Atmos. The wireless audio for RIG 800 PRO HX comes over a 2.4GHz digital RF wireless adapter included with the headset. This adapter plugs into USB-A on an Xbox console or PC. The USB ports on TVs (including Samsung) are not audio outputs. Therefore, no compatibility. The audio output for TVs currently, primarily consist of digital optical or Bluetooth - neither of which are compatible with RIG 800 PRO HX. The other half of this question was on Dolby Atmos. The Dolby Atmos enabled by the adapter included with RIG 800 PRO HX is Dolby Atmos for headphones. The Dolby Atmos built into a Samsung TV is for TV speakers, soundbars or surround sound speaker systems. It's very different that spatial audio engineered to come out of two small earcups on a headphone. Thanks for your interest in RIG gaming audio from Nacon...

  Answered 2 years ago by Nacon Team

  
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Q: QuestionMy Rig 800HX all of a sudden disconnected from xbox and now I can't seem to pair it again, any solutions. The headset will pair to my pc.

Asked 2 years ago by Nic75.

• A:Answer Have you tried restarting your Xbox? Try restarting it with the headphones connected and try it without. If that doesn’t work, try a different USB port.

  Answered 1 year ago by JosephJrVerified Purchase

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Q: QuestionIs the mic detachable?

Asked 2 years ago by Goat.

• A:Answer Hello Goat, The microphone is not detachable on the RIG 800 PRO HX wireless headset. Thank you for your interest in RIG gaming products from Nacon...

  Answered 2 years ago by Nacon Team

  
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Q: QuestionDo I have to wait until the headphones are fully charged to turn them on for the first time? They have been plugged in for about an hour and will not turn on. I've tried holding the button, 1 click, 2 clicks etc.

Asked 3 years ago by Ecluzi.

• A:Answer Check if the button on the USB stick is in the xbox spot. I had to switch mine over.

  Answered 3 years ago by AlexMason

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Q: QuestionComing from a Rig 700, the 800 Pro HX mic isnt very loud. People tell me they have a hard time hearing me. The 700 I didnt have this problem. The 800 I literally have to have the mic 1 “ from my mouth. My mic level is set to 100% on my machine. Help?

Asked 2 years ago by RebelYell.

• A:Answer I’m actually having the same issue, I feel like I have to shove down the mic in my throat so my peers can hear me. Sad update

  Answered 2 years ago by XuthusVerified Purchase

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