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Questions & Answers

Page Showing 41-53 of 53 questions
  • QuestionWho is notified when alarm goes off? How is the police/fire notified?

    Asked by Raq.

    • Answer Hi Raq. Good question! Yes, Ring Alarm residential neighbors with a valid Ring Protect subscription and who are enrolled in professional monitoring can now specify when they want the police to be dispatched to their location. Everyone uses their Ring Alarm to protect their home in different ways, which is why we now offer customizable police response options for residential neighbors with professional monitoring. Learn more here: https://support.ring.com/hc/en-us/articles/360039171932-Customizable-police-response-for-Ring-Alarm-professional-monitoring. If any additional information is needed regarding your Ring Alarm question, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. You can find it here: https://community.ring.com/. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionIt has one camera that is good fir mounting outside or porch?

    Asked by Anonymous.

    • Answer no camera

      Answered by Securitehhh

  • QuestionWhat would I need to convert my ADT system to the ring

    Asked by paul.

    • Answer Hello, Paul. Great question! If your home has existing wired contact sensors from a previously installed alarm system, you may be able to use the Retrofit Alarm Kit. We recommend that you do a visual inspection of the sensors and wiring around your home and consult a licensed electrician or professional alarm installer to help you inspect and test the wiring. This will ensure that the existing contact sensor zones are complete, closed circuits. Here is a helpful article regarding the Retrofit Alarm Kit: https://support.ring.com/hc/en-us/articles/360035340111-Frequently-Asked-Questions-about-the-Retrofit-Alarm-Kit-. If any additional information is needed regarding your Ring Alarm security system question, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. You can find it here: https://community.ring.com/. Thank you. Alexis, with Ring.

      Answered by Ring

  • QuestionIs this a second generation kit? I notice there is a 9-piece kit that is second generation but not a 14-piece kit.

    Asked by Gooner07.

    • Answer Hello Gooner07, Great question! No, the Ring Alarm Pro 14-piece Kit is not the Ring Alarm (2nd Generation). The Alarm Pro Base Station includes both Z-Wave and Wi-Fi 6 technology, so you can customize your Alarm Pro experience by adding Ring Video Doorbells, cameras, and Ring Alarm security devices, as well as smart home accessories like compatible smart locks. Ring Alarm Pro has a built-in eero Wi-Fi 6 router that connects directly to your modem, while the Ring Alarm (2nd Generation) does not include the router functionality. Here are helpful support articles regarding both of these Ring devices: Ring Alarm Pro: https://support.ring.com/hc/en-us/articles/4404638571796 Ring Alarm (2nd Generation): https://support.ring.com/hc/en-us/articles/360040149572-FAQs-about-Ring-Alarm-2nd-generation- We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Alarm pre-purchase question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Thank you, Alexis with Ring

      Answered by Ring

  • QuestionIf I already have a Eero router and mesh system should I be looking at Ring Gen 2?

    Asked by KJOL.

    • Answer It's not necessary, but a plus because the base station plugs directly into your router via ethernet, then the ring devices all connect to the base station. This separates your ring system from your remaining devices for a more reliable connection to the web.

      Answered by GDaddy65

  • QuestionAre this device working in Sweden and are the voltage 100- 240

    Asked by Len.

    • Answer Hello Len, No, Ring Alarm Pro is not available in Sweden at this time. We always recommend to wait until our devices are sold in your region to ensure they work properly. You can find a list of countries our devices are sold in on our website here: https://ring.com/country-selector Also, Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today! Thank you, Antonio from Ring

      Answered by Ring

  • QuestionCan pieces of the ring alarm pro system be purchased separately?

    Asked by Babs.

    • Answer Yes

      Answered by BillS

  • QuestionIs the Ring Pro the newest technology?

    Asked by Nukes.

    • Answer Yes

      Answered by 2cats

  • QuestionIs this sufficient WiFi coverage for a 2100 sq foot home?

    Asked by Mari.

    • Answer Yes it is!

      Answered by alexisj31

  • QuestionCan I add a 2 sirens and a smoke detector to this system?

    Asked by Reem10.

    • Answer you can add most connected smart home devices through the Alexa app

      Answered by Securitehhh

  • QuestionI am looking to buy the Ring System and need 13 contacts, 1 front door camera doorbell, and two smokes. What is the most cost effective way to buy this system. Going through Best Buy.

    Asked by Adam.

    • Answer Absolutely go through best buy They have fantastic pricing.

      Answered by Great

  • QuestionI already have WiFi 6 router with all GB ports can I still use the pro and not use the built-in eero Wi-Fi 6 router?

    Asked by Roy427.

    • Answer Yes

      Answered by BillS

  • QuestionDo we have to use the Eero Wifi Extender that comes with the system, or can we set it up with our existing mesh wifi network from Google Fiber?

    Asked by jamieSATX.

    • Answer Hi jamieSATX. Great question! The Ring Alarm Pro is designed to be used as the gateway, or primary router, on your home network. It has a built-in eero Wi-Fi 6 router that connects directly to your modem. Wifi setup is simple using the eero app. You can create a secure wifi mesh network at your location in minutes and use it to connect any wifi device to the internet. Ring Alarm Pro supports fast wifi and covers an area of up to 1500 sq. ft. Visit our support center for more information: https://support.ring.com/hc/en-us/articles/4404638571796-Frequently-Asked-Questions-about-Ring-Alarm-Pro. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/. All the best, Nicole from Ring.

      Answered by Ring