Questions & Answers

Q: Questioni have a ring video doorbell 2. Are the batteries the same?

Asked 3 months ago by Allen66.

• A:Answer Hi gg. Thank you for your question today! Thank you for your question today! No, the Ring Battery Doorbell uses a different battery than the Ring Video Doorbell 2. The Ring Video Doorbell 2 uses a Quick Release Battery Pack, while the newer Ring Battery Doorbell has a built-in rechargeable battery that is not removable. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

  Answered 3 months ago by Ring

  
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Q: QuestionA "con" is listed as "internet connection." Could someone explain what problem they've had exactly and if it was fixable? Was wifi fine? enough?

Asked 3 months ago by zinya.

This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Venetian Bronze

• A:Answer Hi zinya. Thank you for your question today! When internet connection is listed as a con, it’s usually related to WiFi or network conditions. Common issues include insufficient upload speed, weak WiFi signal at the mounting location, or router compatibility. The Ring Battery Doorbell Pro requires a minimum upload speed of 2.5 Mbps and supports both 2.4 GHz and 5 GHz WiFi. In many cases, these issues can be fixed by improving WiFi signal strength, checking internet speed, or adjusting network settings. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

  Answered 3 months ago by Ring

  
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Q: QuestionHow far away is good (or ok) for placing it? Current ole doorbells = 9" and 12" away from door. Is that a problem? Does it limit important view areas?

Asked 3 months ago by zinya.

This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Venetian Bronze

• A:Answer Hi zinya. Thank you for your question today! Your current placement of 9" and 12" away from the door should not be a problem as long as the doorbell is at the recommended height. For the best performance, doorbells should be mounted 48 inches (1.22 meters) from the ground. The camera on your Ring doorbell has a wide field of view and does not need to be mounted higher or lower to view approaching visitors. If mounted too high or too low, you may encounter inconsistent motion detection or undesired motion events. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

  Answered 3 months ago by Ring

  
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Q: QuestionHow far apart (exactly) are the two screw holes for attachment to the wall? (Some show or speak of having "brackets" (to insert it into?) but I"m asking about screwing the doorbell directly into the wall?

Asked 3 months ago by zinya.

This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Venetian Bronze

• A:Answer Hi zinya. Thank you for reaching out to us with your question. The Ring Battery Doorbell does not attach directly to the wall. Included with the device is a mounting bracket. The mounting bracket should be secured to the wall with four screws. The Ring Battery Doorbell is then attached to the mounting bracket. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 3 months ago by Ring

  
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Q: QuestionIs there a monthly subscription or plan for the service of the Ringbell

Asked 4 months ago by Anonymous.

• A:Answer No,its an optional to take monthly subscription .I recommend to take monthly subscription.

  Answered 4 months ago by SivaprasadVerified Purchase

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Q: QuestionWhere’s the best place to mount the ring doorbell

Asked 4 months ago by Anonymous.

This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Venetian Bronze

• A:Answer 3.5feet height is the correct place to install to see head to toe properly.

  Answered 4 months ago by Sivaprasad

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Q: QuestionCan the ring camera be mounted on an exterior gate, rather than the house? Or will being exposed to the weather damage the unit?

Asked 4 months ago by Runnergirl.

This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Venetian Bronze

• A:Answer Sitting in the weather may cause damage to the Ring.

  Answered 4 months ago by Anonymous

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Q: QuestionCan this be connected to Android Phones?

Asked 4 months ago by Camera.

• A:Answer Yes they can be

  Answered 4 months ago by JuanitoRiveraVerified Purchase

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Q: QuestionIs the battery removable for charging?

Asked 4 months ago by ken.

• A:Answer It comes with a tool to release the whole unit from the base. You then charge the camera just like a cell phone and pop it right back on the base.

  Answered 4 months ago by GlendaNVerified Purchase

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Q: QuestionSku 6989895. - does this require a subscription?

Asked 4 months ago by Anonymous.

• A:Answer No you dont however if you want to watch or save replays of the Camara you do butnit is 4.99 a month

  Answered 4 months ago by JuanitoRiveraVerified Purchase

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Q: QuestionDoes this particular product work on surface only? Without the wiring if there's no doorbell option available.

Asked 4 months ago by Ani.

• A:Answer Yes it does i dont have a doorbell and i mounted this to my security screen and it works great.

  Answered 3 months ago by RachelVerified Purchase

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Q: QuestionDo you have to have WiFi at the property for a Ring Camera to work?

Asked 4 months ago by CuriousTinah.

This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Venetian Bronze

• A:Answer Yes

  Answered 4 months ago by Anonymous

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Q: QuestionHow much is the ring home subscription?

Asked 4 months ago by TR.

This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Venetian Bronze

• A:Answer $10 a month

  Answered 4 months ago by PriscillaHVerified Purchase

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Q: QuestionWhich one is the latest ring to put outside without hardwrsre

Asked 5 months ago by Dede.

• A:Answer Hi Dede. Thank you for reaching out to us with your question. There is a Ring No-Drill Mount available for the Ring Battery Doorbell. The Ring No-Drill Mount uses a strong non-damaging adhesive to keep your doorbell securely attached to the wall. Put your security in more places with the Ring Outdoor Cam (Stick Up Cam). Mount it to a wall to keep it in one spot, or place it on a table for better flexibility. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 5 months ago by Ring

  
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Q: QuestionIs it cable of having extended self-monitoring? Is it with or without a premium subscription?

Asked 5 months ago by Ed.

• A:Answer Hi Ed. Thank you for reaching out to us with your question. Ring products provide their standard features such as instant alerts, live view, and two-way talk without any subscription. Ring Home Plans offer downloading and sharing video capabilities and additional features for those who want them. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 5 months ago by Ring

  
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Q: QuestionCan I have two ring doorbells on the same app or what not? i want the front and back door to have a doorbell

Asked 5 months ago by Gasleak.

This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Venetian Bronze

• A:Answer Yes they both work great! No issues

  Answered 5 months ago by YOROVerified Purchase

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Q: QuestionCan video be viewed without a subscription?

Asked 5 months ago by Linlu.

• A:Answer For the first month you get all the features. After that you have to pay about $10 a month to keep all the features. If you don’t pay the $10 a month it’s still works for answering the doorbell and looking out the camera whenever you want and taking videos, but it doesn’t automatically record the videos and doesn’t save them automatically for you to watch them at your own discretion. nor does it notify you what kind of motion is at the door.

  Answered 3 months ago by TenetVerified Purchase

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Q: QuestionWhere can I purchase the mount that can be attached to vinyl siding to install the wireless ring doorbell camera?

Asked 5 months ago by CMe2.

This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Venetian Bronze

• A:Answer Hi CMe2. Thank you for reaching out to us with your question. The Ring Wedge Kit for the Ring Battery Doorbell can be purchased on our Ring site or Amazon. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 5 months ago by Ring

  
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Q: QuestionWe will be installing 3 ring cameras on our home. Can each ring have a different ring associated with it so we know which door is being approached?

Asked 5 months ago by Didi.

This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Venetian Bronze

• A:Answer Hi Didi. We appreciate the time you have taken to ask this question. No, the Ring Chime can play audio alerts when motion is detected on your Ring device or when someone presses your Ring doorbell. Different alert tones can be selected for motions and rings but separate alert tones cannot be set for multiple devices. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 5 months ago by Ring

  
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