Questions & Answers

Q: QuestionHow is the install? Does it need to be screwed into the wall?

Asked 8 months ago by Amy.

This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Satin Nickel

• A:Answer Yes

  Answered 7 months ago by AnonymousVerified Purchase

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Q: QuestionQ1. Can place the ring camera anywhere and specifically above my door if I don't care about the door bell being ranged? Q2. Can I just use it with Alexa instead of using the chime?

Asked 8 months ago by JWG.

This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Satin Nickel

• A:Answer Yes.

  Answered 6 months ago by HappyVerified Purchase

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Q: QuestionDoes this ring camera work with Alexa?

Asked 8 months ago by Kk.

• A:Answer Yes.

  Answered 6 months ago by Happy

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Q: QuestionJust bought a ring doorbell plus. Can't get live view on my phone when someone pushes door bell. I've went through the list of things to check on both phone and ring app. Thanks

Asked 8 months ago by Ron.

This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Satin Nickel

• A:Answer You have to have subscription for the video to work after 14 days

  Answered 6 months ago by MadelynM

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Q: QuestionHow do you change the battery in this model?

Asked 8 months ago by Philip.

• A:Answer Carefully use the tool supplied to remove it and then use the supplied usb cord to charge it

  Answered 8 months ago by MovieMan

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Q: QuestionHow to charge your Ring battery doorbell out of the box

Asked 9 months ago by WJW1.

This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Satin Nickel

• A:Answer Just charge to it sends maeesage to my computer

  Answered 8 months ago by RLdaBossVerified Purchase

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Q: QuestionWill this connect to my 5g Wi-Fi

Asked 9 months ago by Anonymous.

This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Satin Nickel

• A:Answer Yes

  Answered 8 months ago by EbonyH

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Q: QuestionCan this doorbell be hard wired?

Asked 9 months ago by Anonymous.

This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Satin Nickel

• A:Answer Yes.

  Answered 6 months ago by HappyVerified Purchase

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Q: QuestionCan I have any one employee with the highest authority of ring doorbell camera customer service who will help me it's been 4 months I never receive a customer service agent I need to be checking up on her to see if she is on the phone kits like I'm the ur

Asked 9 months ago by Paul.

This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Satin Nickel

• A:Answer Hi Paul, We are so happy to have you as a part of our Ring family, and thank you for taking the time to share your experience with us. To answer your question, the best way to get in touch with Ring's Customer Support team is by calling our 24/7 support line, using our chat now feature, or reaching out to our Ring Community site. You can do any of the following by visiting Ring's website and clicking on "Contact Us" option at the bottom of our website. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 9 months ago by Ring

  
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Q: QuestionHow long dioes battery last

Asked 9 months ago by StephenA.

• A:Answer I read that the battery will last 6-12 months before needing a recharge and that's with normal usage.

  Answered 9 months ago by Robert

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Q: QuestionIs this compatible with Google home?

Asked 10 months ago by Moon.

• A:Answer Yes

  Answered 6 months ago by Happy

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Q: QuestionHow many people can have access the Ring doorbell?

Asked 10 months ago by Kris.

This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Satin Nickel

• A:Answer Just me

  Answered 10 months ago by DeniseW

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Q: QuestionHorizontal and vertical angle of view

Asked 10 months ago by Ness.

• A:Answer The total distance of the camera and range of motion is very good. Clarity is excellent.

  Answered 10 months ago by JeffH

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Q: QuestionCan i mount ring door bell on hurricane impact front door

Asked 11 months ago by diana.

• A:Answer Yes we have ours mounted on our door

  Answered 11 months ago by RavenloveVerified Purchase

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Q: QuestionHELLO, Wondering if I’m going to have an issue with Wi-Fi once purchasing this. I don't want an extender, they literally slow your internet by half speed. Once outside w/ door closed, I lose one bar of Wi-Fi, and it’s hard to reconnect if I try.

Asked 1 year ago by DV.

This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Satin Nickel

• A:Answer I didn’t have any problems with the connection

  Answered 1 year ago by LourdesP

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Q: QuestionWill the camera work on motion. Or does someone have to ring the bell

Asked 1 year ago by Roger.

• A:Answer Works on or off motion. You can easily set it in the app.

  Answered 1 year ago by JackJVerified Purchase

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Q: Questiondo this ring doorbell have color night vision

Asked 1 year ago by skk.

This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Satin Nickel

• A:Answer Yes

  Answered 1 year ago by KarenW

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Q: QuestionIs the battery replaceable?

Asked 1 year ago by Caridura.

• A:Answer Yes. I purchased an extra battery to change once the one in it needs recharging

  Answered 1 year ago by user684410Verified Purchase

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Q: QuestionDoes the Solar Charging Bracket for Ring Video Doorbell 3 work with this newest Ring doorbell?

Asked 1 year ago by Soso.

This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Satin Nickel

• A:Answer Hi Soso. Thank you for your question. No, the Ring Battery Doorbell is not designed to work with the Ring Solar Charger for the Ring Video Doorbell 3. The Ring Solar Charger for the Ring Battery Doorbell uses the USB-C port on the back of the Ring Battery Doorbell to extend the battery life. If any additional information is needed regarding your Ring Alarm Kit, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Sincerely, Matthew from Ring.

  Answered 1 year ago by Ring

  
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