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Questions & Answers

Page Showing 41-60 of 307 questions
  • QuestionI installed this camera and at first it worked ok but now it just says it’s offline ..my Wi-Fi is fine . I’m fixing to throw in trash can get something else tired messing with it

    Asked by Rib.

    • Answer Due to the distance from the wifi we had to add a booster in the garage to improve the signal.

      Answered by JeanetteH

  • QuestionAre the light bulbs or light led replaceable? What happens if one light dies?

    Asked by iGaona.

    • Answer I'm using Wi-Fi LED lights from Home Depot

      Answered by Debora

  • QuestionCan the motion sensor for the flood light be turned off? What if I want to choose when the light goes off instead of motion.

    Asked by Jennifer.

    • Answer Hi Jennifer. Great question! Yes, you can manually control the lights on your Floodlight Cam Plus Wired device from the Ring app. The Ring app has a manual "lights" control. This is the control that appears above the Motion Alerts toggle on your device's main menu in the Ring app. Toggle this control to manually turn the floodlights on (blue) and off (white). This control overrides any other settings or controls that are set with the Ring app. Regardless of whether you've scheduled the lights to be on or off, or whether it's day or night, this control will always turn on your lights. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionIt's not picking up my internet

    Asked by Anonymous.

    • Answer Hello. Thank you for reaching out. If your device is continuously failing setup, you can try performing a reset or restore on your Ring device by holding down the reset button on the device for 20 seconds and then releasing it. After performing a reset or restore, wait a minute or two and attempt setup again, making sure that: You’re entering the correct password for your wifi network. Passwords are case sensitive. You're not far from your wireless router. Your internet is not down. Visit our support center for more tips and tricks for getting your device set up. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionI don’t have a junction box I want to replace my cameras does this come with a power cord and does this have good night color vision?

    Asked by JJ.

    • Answer Hi JJ. The Floodlight Cam Wired Plus must be installed on a 4“ round UL listed weatherproof electrical box. If you don't have an electrical box, you may need to consult with a qualified electrician to have one installed. For reference, you can find the installation instructions here: https://support.ring.com/hc/en-us/articles/360060800632-Installing-Floodlight-Cam-Wired-Plus-Security-Camera-. The Floodlight Cam Wired Plus does have color night vision, which you can see examples of in our Help Center article here: https://support.ring.com/hc/en-us/articles/360038559351-Understanding-Color-Night-Vision-and-Troubleshooting-Night-Vision. All the best, Ashley from Ring.

      Answered by Ring

  • QuestionAre ring products waterproof or just weather proof where they need a roof or something over to protect??

    Asked by Buddy.

    • Answer Hello Buddy, Ring Floodlight Cam Wired Plus is weather resistant and is rated IP66. DIY installation of your Ring Floodlight Cam Wired Plus is intended to be a relatively easy process. However, as the Floodlight Cam Wired Plus requires a junction box as well as wiring up live wires, it's recommended you hire a licensed electrician to install the device, and should be connected to a 100 VAC~240 VAC 50/60 Hz power source. More details can be found on our website: https://support.ring.com/hc/en-us/sections/360013672231-Floodlight-Cam-Wired-Plus Also, Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today! Thank you, Antonio from Ring

      Answered by Ring

  • QuestionI still use basic Wi-Fi with my cable, home phone and computer and our service is actually pretty fast for all my needs. So here are my questions. What all do I need for this system? Can videos be shown from my emails? Will this only work thru cell?

    Asked by new2security.

    • Answer I currently usean eero system..which provides a more wider & secure coverage. If you have basic Wi-Fi and it reaches ur back yard, then you should be ok. But I would test it out to make sure. My old& existing Wi-Fi ( from street to house) worked in my old camera. Though I used range extenders.

      Answered by Dell27inchmonitor

  • QuestionI am thinking of replacing existing outdoor wired lights. Can I supply power to this using the same wires? Also, without a subscription, can you see current activity? Can you see any history at all?

    Asked by AngelB.

    • Answer Hello AngelB, DIY installation of your Ring Floodlight Cam Wired Plus is intended to be a relatively easy process. However, as floodlight camera's require a junction box as well as wiring up live wires, it's recommended you hire a licensed electrician to install it. The Ring Floodlight Cam wired Plus should be connected to a 100 VAC~240 VAC 50/60 Hz power source. Also, while subscribed to one of our optional Ring Protect Plans, you will be able to access videos from every ring, motion, and live view event for up to 60 days (US). You can also access, download, and share past Ring videos. Without this service, you will still receive real-time video alerts on your smartphone as well as have access to the Live View feature,however events are not recorded. For more details on Floodlight Cam Wired Plus: https://support.ring.com/hc/en-us/articles/360061193351-Floodlight-Cam-Wired-Plus-Security-Camera-Information- For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products. Thank you, Antonio from Ring

      Answered by Ring

  • QuestionCan this be used with my ADT plan instead of the Ring Protect Plan?

    Asked by Gonzo.

    • Answer Hello Gonzo, Great question. No, the Ring Floodlight Camera can not be used with your ADT plan. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360061193351-Floodlight-Cam-Wired-Plus-Security-Camera-Information-. If you have any additional questions, please feel free to reach out through our Ring Community forum on Ring.com: https://community.ring.com/. Thank you, Jamila with Ring.

      Answered by Ring

  • QuestionDoes this camera run on solar or battery?

    Asked by Smokey.

    • Answer There is a battery or wired option. I have seen small solar panels sold by ring meant to go with the battery powered version.

      Answered by Renee

  • Questiondoes this model have 2 way talk and how much cloud does it have

    Asked by Jerry.

    • Answer Yes, has two way talk. In order to have cloud recording you need a ring subscription. I bought a 12 month plan for 99.00. It stores your videos for ninety days. If you offload the videos to your personal cloud, I’ve read from other subscribers that offloading videos to your own cloud, can cause some latency. Don’t know if that true as it could have been there bandwidth, but just FYI.

      Answered by Anonymous

  • QuestionHow wide is the view on this cameea?

    Asked by Andrea.

    • Answer Hi AJ. Thank you for taking the time to ask this question. The Ring Floodlight Cam Plus has a field of view of 140° horizontal and 80° vertical. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

      Answered by Ring

  • QuestionWhat is range of vision on this camera?

    Asked by GG68.

    • Answer Very good

      Answered by ISIDROL

  • QuestionHow much it will be with a Tech come out and install

    Asked by Darin.

    • Answer Hi Darin. Thank you for taking the time to ask this question. In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

      Answered by Ring

  • QuestionAre they sensor lights?

    Asked by Anonymous.

    • Answer No the lights are always on, the camera is motion activated.

      Answered by Ellrodri1

  • QuestionDoes this require a membership fee

    Asked by Anonymous.

    • Answer Hello. Thank you for reaching out to us with your question. No, Ring products provide their standard features such as instant alerts, live view, and two-way talk without any subscription. Ring Protect Plans offer downloading and sharing video capabilities and additional features for those who want them. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionCan buy a ring solar to adjust to the camera if yes please can sent me a link for Thanks

    Asked by Rafael.

    • Answer Hi Rafael. Thank you for taking the time to ask this question. No, the Ring Floodlight Cam Plus Wired is designed to only be power via hardwired (100V-240V). The Ring Solar panel is designed to charge the battery from a ring device. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

      Answered by Ring

  • QuestionWhat are the lumens of lights

    Asked by Remo.

    • Answer Hi Remo. Thank you for taking the time to ask this question. The Ring Floodlight Cam Plus Wired has two 3000° Kelvin, 2000 Lumen floodlights. It also has Customizable Motion Zones, Live view, and Color Night Vision that are controlled from the Ring app. In addition, the Floodlight Cam Wired Plus has a 105 dB siren at 10cm (4in). We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

      Answered by Ring

  • Questiondo i have to have a subscription to own

    Asked by Anonymous.

    • Answer Hi. Thank you for your question today! No, a subscription is not required to use the Ring Floodlight Cam Plus’s standard features (real-time notifications, live view, and two-way talk). The Ring Protect Plans offer downloading and sharing video capabilities, along with additional features for those who want them. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

      Answered by Ring

  • Questionhow long a cord is there to connect to 110AC power? Does a small transformer AC to DC plug into a outlet

    Asked by BobM.

    • Answer My ring camera was hard wired to existing electrical wiring. It took me about 5-10 minutes to install.

      Answered by NakiaS