Questions & Answers

Q: QuestionWill this camera connect to my WiFi router or does it need its own box.?

Asked 5 years ago by Pnut.

• A:Answer Yes, in my experience it should connect to your WiFi router. Good luck.

  Answered 5 years ago by ChueyVerified Purchase

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Q: Questiondoes this camera have night vision?

Asked 5 years ago by predrose2008.

• A:Answer Yes works great

  Answered 5 years ago by dcslimVerified Purchase

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Q: QuestionDo I need to pay a monthly fee to see the video's on my iPhone with this product?

Asked 5 years ago by TerriJ.

• A:Answer To view live video on your phone, you do not need to initiate a service plan. However, to store video in the cloud, you do. Ring’s current monthly fee for cloud storage is $3/cam, if I understand it correctly.

  Answered 5 years ago by AswncVerified Purchase

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Q: QuestionIs there a light that comes on signifying record mode. Can it be in a dark room undetected?

Asked 5 years ago by Cooper.

• A:Answer There will be a Blue light that comes on when camera operates day or night. In night mode there will be a Red light that will also come on for infrared mode. I had asked Ring if there was a way to deactivate the lights and there is not at this time.

  Answered 5 years ago by TxchopVerified Purchase

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Q: QuestionMy ring doorbell regardless of how I set the zones, will not pick up someone walking up to my door nor any car that pulls up to my house. A person AT MY DOOR, or cars driving past my house it will record a short video. IS THIS CAMERA THE SAME FINICKY WAY?

Asked 5 years ago by MareZ.

• A:Answer No it picks up everything so you will have to play with the setting to turn it down during daytime usually because it will capture everything

  Answered 5 years ago by Cheesy951

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Q: QuestionDoes this camera work with an optional solar charger and what is the operating range from our wifi network?

Asked 6 years ago by GeoF.

• A:Answer Yes, I bought the solar charger and it works with it. I don't know the range but I don't think it's great I have a router with an extender and I placed the camera on the outside of my garage side door and the router is in my living room which is a room off the garage and it says low signal many times. Hope that helps

  Answered 5 years ago by LisaVerified Purchase

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Q: QuestionCan you add a solar panel after purchasing battery camera? to charge internal battery?

Asked 6 years ago by coolbob1961.

• A:Answer Yes. Ring offers a compatible solar panel.

  Answered 5 years ago by AswncVerified Purchase

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Q: QuestionI understand it can withstand outdoor weather but how water resistant is this camera?

Asked 6 years ago by Ronchris.

• A:Answer While I wouldn’t submerge under water if holds up fine outside in rain and sleet.

  Answered 6 years ago by MattyMoVerified Purchase

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Q: QuestionHow many ft can this device view and at what angle..90 degree, 180 degree. Thanks

Asked 6 years ago by Tommy.

• A:Answer so it truly depends on how you position the camera o would say if its straight 90 degrees on each side but if more to one side you obviously would see more of a wider range on that side..

  Answered 5 years ago by ReinaRubyVerified Purchase

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Q: QuestionIs a battery included?

Asked 6 years ago by Susieq.

• A:Answer Yes it comes with a battery and a charging cord for that battery

  Answered 6 years ago by McDonaldVerified Purchase

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Q: QuestionHow long does the battery last between charges,still get free echo dot with purchase?Resolution of this camera?Can you zoom in and pan? Additional cameras eventually be added 4 complete home security system? Please advise. TIA.

Asked 6 years ago by TikiBar.

• A:Answer The battery lasts a long time. I was told months. I got a free Echo dot when I got mine 10800 resolution gives a clear picture.

  Answered 6 years ago by DerfVerified Purchase

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Q: QuestionDoes this camera support RTSP plus ONVIF allowing integrating into Home Assistant?

Asked 13 hours ago by TimSchoenfelder.

Q: QuestionDoes the $50 come with a battery or is that sold separately? Thanks!

Asked 1 week ago by Ringstickup.

This question was asked about the related product: Ring - Outdoor Cam (Stick Up Cam) Indoor/Outdoor Wire Free 1080p Security Camera - White

• A:Answer Hi Ringstickup. Thank you for reaching out to us with your question. Yes, the Ring Outdoor Cam comes with one Ring Rechargeable Battery Pack. We have included a list here of what comes in the box with the device: Outdoor Cam (Stick Up Cam) Battery Quick-Release Battery Pack Micro USB Charging Cable Screws and Wall Anchors User Manual Security Sticker If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 1 week ago by Ring

  
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Q: QuestionIf I want it to record as a dash cam in a car for short drives of an hour or two, can I record the video on an iPhone? With the cam facing outward, there would be continuous motion, would that cause continuous video to record?

Asked 2 months ago by Ringard.

• A:Answer Is there a RING camera that can by used independently by recording internal and/or on an iPhone?

  Answered 2 months ago by Ringard

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Q: QuestionDo you have to have Wi-Fi or can you just use your smartphone

Asked 2 months ago by Scott.

• A:Answer Hi Scott. Thank you for your question today! Yes, the Ring Outdoor Cam (Formerly known as the Ring Stick Up Cam) requires wifi. It is compatible with 2.4GHz wireless 802.11b/g/n. We recommend a minimum upload speed of 2 Mbps per device. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

  Answered 2 months ago by Ring

  
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Q: QuestionCan this be used in a window?

Asked 3 months ago by Beth.

• A:Answer No. The glass will reflective off of it and it will not work right. I tried it. I ended up putting it outside the window on a post.

  Answered 3 months ago by SuziQVerified Purchase

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Q: QuestionDoes it need WiFi to record

Asked 3 months ago by Anonymous.

• A:Answer yes

  Answered 2 months ago by BoomboomkatyVerified Purchase

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Q: QuestionDoes it come with a battery charger cord?

Asked 5 months ago by anolte01.

• A:Answer Hi anolte01. Thank you for reaching out to us with your question. Yes, the Ring Outdoor Cam comes with a charging cable. We have included a list here of what comes in the box with the device: Outdoor Cam (Stick Up Cam) Battery Quick-Release Battery Pack Micro USB Charging Cable Screws and Wall Anchors User Manual Security Sticker If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 5 months ago by Ring

  
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Q: Questionwhat is the battery is the battery rechargeable what is the battery life

Asked 5 months ago by clyde.

• A:Answer The battery is rechargeable and comes with the cord. A fully charged battery on indoor camera is good for about 2 week. The outdoor camera is good for 2 years

  Answered 4 months ago by MariaFVerified Purchase

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