A:Answer Hello,
Great question! There could be a couple of different reasons why the Solar Wall Light device is not responding after a recharge. If there is an update available for your Ring app, please update it before you begin. Remind any shared users to update their app too.
Be sure to install and set up your Ring Bridge before installing and setting up your Wall Lights. You will need to have a Ring Bridge installed and set up in order to connect your Wall Lights to the Ring App and the rest of your Ring devices. Here is a helpful support article that will walk you through a new setup for your device: https://support.ring.com/hc/en-us/articles/360058329751-Setting-up-the-Ring-Wall-Light-Solar-in-the-Ring-app.
We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring pre-purchase question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring.
Thank you,
Alexis with Ring
