“Bought this as a gift and was told they couldn't mount it because it has to be mounted on a flat surface. Their previous doorbell facing isn't flat. Is there a way to get around this?”
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Hello mounting, If your house has siding, you'll need to take the angle of the siding into account when mounting your Ring Video Doorbell. If you're installing a Ring Video Doorbell on a house with aluminum siding or on a house where the door is at the top of a set of stairs you can use a wedge kit to properly position the device. This will help catch visitor motion, but minimize "false positive" motion alerts, such as cars on the street. Both of these situations require the use of a wedge kit to properly angle your Ring Video Doorbell to catch the motions you want while avoiding the motions you don't. This article will briefly explain how your Ring Video Doorbell sees the world and how to use your wedge kit: https://support.ring.com/hc/en-us/articles/115002582206-Using-a-Wedge-Kit-to-Properly-Position-your-Ring-Video-Doorbell. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thanks, Alexis with Ring
Sorry, there was a problem. Please try again later.I don’t have a flat service either and was able to install with the enclosed screws, no problem. It actually works better for me as far as the angle is concerned.
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